Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Phlebotomist/Mobile Driver Job Summary Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Phlebotomist/Mobile Driver for the American Red Cross! From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a Phlebotomist/Mobile Driver with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout Jonesboro, MO and the surrounding areas. No experience necessary —our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. Phlebotomist/Mobile Driver Job Responsibilities Balance production, donor care & quality requirements to meet daily blood collection goals Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors. Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Phlebotomist/Mobile Driver describe the general nature and level of work and are not an exhaustive list. Pay is $12.15 hour Phlebotomist/Mobile Driver Job Qualifications High school diploma or equivalent required Customer service experience, effective verbal communication, and public relations skills are required Experience driving large vehicles strongly preferred Ability to load, drive and unload vehicles with or without reasonable accommodation Medical assistant or phlebotomy training preferred but not required A current, valid driver's license and good driving record is required Basic computer skills are desirable DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one year duration Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs in weight and with up to 75 degree angles ). Physical requirements may be performed in adverse weather conditions. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. This involves loading/unloading of vehicles, pushing carts up to 250 lbs , setting up beds and handling many totes containing equipment and snacks for the donors. Flexibility to work long, irregular hours and frequent schedule changes is required Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 20, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Phlebotomist/Mobile Driver Job Summary Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Phlebotomist/Mobile Driver for the American Red Cross! From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a Phlebotomist/Mobile Driver with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout Jonesboro, MO and the surrounding areas. No experience necessary —our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. Phlebotomist/Mobile Driver Job Responsibilities Balance production, donor care & quality requirements to meet daily blood collection goals Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors. Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Phlebotomist/Mobile Driver describe the general nature and level of work and are not an exhaustive list. Pay is $12.15 hour Phlebotomist/Mobile Driver Job Qualifications High school diploma or equivalent required Customer service experience, effective verbal communication, and public relations skills are required Experience driving large vehicles strongly preferred Ability to load, drive and unload vehicles with or without reasonable accommodation Medical assistant or phlebotomy training preferred but not required A current, valid driver's license and good driving record is required Basic computer skills are desirable DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one year duration Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs in weight and with up to 75 degree angles ). Physical requirements may be performed in adverse weather conditions. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. This involves loading/unloading of vehicles, pushing carts up to 250 lbs , setting up beds and handling many totes containing equipment and snacks for the donors. Flexibility to work long, irregular hours and frequent schedule changes is required Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Under the direction of the Medical Director and Apheresis Supervisor/Manager has the responsibility to perform clinical apheresis procedures. These procedures may include, but are not limited to, plasma exchanges, red cell exchanges, platelet and white cell reductions, photopheresis and hematopoietic progenitor cell collections. Demonstrate excellence in customer service and public relations to promote a positive professional image of the American Red Cross Biomedical Services. Works independently with attention to detail and possesses the necessary knowledge of all aspects of daily operations. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Information Act (CLIA), and other applicable Federal, state and local regulations. Clinical Nurse Responsibilities 1. Perform all phases of therapeutic apheresis procedures, ensuring safe and appropriate care of patient. 2. Assess patient status relative to therapeutic apheresis, prior and during procedures, utilizing nursing process. Patient assessment to include laboratory testing results and other clinically significant procedures. 3. Coordinate closely with physicians and nurses at a variety of hospitals to arrange therapeutic apheresis treatments and facilitate coordinated care. Evaluate patient medication for compatibility and safety of apheresis procedure and determine when to contact the physician. 4. Demonstrate knowledge and compliance with all ARC departmental and organizational standard operating procedures, policies, practices and regulations. 5. Explain, as needed, clinical apheresis procedures to patients and their family and other attending healthcare professionals. 6. Represent the American Red Cross to the community and internal customers by establishing and promoting a positive organizational and professional image. 7. Complete necessary training and demonstrate competency to perform each job function. 8. Assemble, restock, QC and maintain supplies and equipment in a state of readiness to maintain a clean, safe and efficient work environment. 9. If appropriate, operate American Red Cross vehicles in compliance with all applicable regulations. 10. Perform other duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Provide clinical apheresis procedures in variable locations, including inpatient and outpatient areas. Perform clinical apheresis procedures as needed in emergency situations to include after hours, weekends and holidays. Must be able to work independently, provide quality patient care and assessments, problem solve and take appropriate actions as necessary. Qualifications: 1. Registered nurse with current state licensure as required. 2. A minimum of one year experience in medical/surgical or critical care nursing is required. 3. Current CPR certification. Good vein selection and venipuncture skills are essential. 4. Good verbal communication skills and the ability to effectively discuss procedures and medical issues with patients, families, and physicians. 5. Previous Apheresis or dialysis experience is preferred. Customer service experience, effective verbal communication and public relation skills are preferred. 6. A current valid driver’s license and good driving record are required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 20, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Under the direction of the Medical Director and Apheresis Supervisor/Manager has the responsibility to perform clinical apheresis procedures. These procedures may include, but are not limited to, plasma exchanges, red cell exchanges, platelet and white cell reductions, photopheresis and hematopoietic progenitor cell collections. Demonstrate excellence in customer service and public relations to promote a positive professional image of the American Red Cross Biomedical Services. Works independently with attention to detail and possesses the necessary knowledge of all aspects of daily operations. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Information Act (CLIA), and other applicable Federal, state and local regulations. Clinical Nurse Responsibilities 1. Perform all phases of therapeutic apheresis procedures, ensuring safe and appropriate care of patient. 2. Assess patient status relative to therapeutic apheresis, prior and during procedures, utilizing nursing process. Patient assessment to include laboratory testing results and other clinically significant procedures. 3. Coordinate closely with physicians and nurses at a variety of hospitals to arrange therapeutic apheresis treatments and facilitate coordinated care. Evaluate patient medication for compatibility and safety of apheresis procedure and determine when to contact the physician. 4. Demonstrate knowledge and compliance with all ARC departmental and organizational standard operating procedures, policies, practices and regulations. 5. Explain, as needed, clinical apheresis procedures to patients and their family and other attending healthcare professionals. 6. Represent the American Red Cross to the community and internal customers by establishing and promoting a positive organizational and professional image. 7. Complete necessary training and demonstrate competency to perform each job function. 8. Assemble, restock, QC and maintain supplies and equipment in a state of readiness to maintain a clean, safe and efficient work environment. 9. If appropriate, operate American Red Cross vehicles in compliance with all applicable regulations. 10. Perform other duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Provide clinical apheresis procedures in variable locations, including inpatient and outpatient areas. Perform clinical apheresis procedures as needed in emergency situations to include after hours, weekends and holidays. Must be able to work independently, provide quality patient care and assessments, problem solve and take appropriate actions as necessary. Qualifications: 1. Registered nurse with current state licensure as required. 2. A minimum of one year experience in medical/surgical or critical care nursing is required. 3. Current CPR certification. Good vein selection and venipuncture skills are essential. 4. Good verbal communication skills and the ability to effectively discuss procedures and medical issues with patients, families, and physicians. 5. Previous Apheresis or dialysis experience is preferred. Customer service experience, effective verbal communication and public relation skills are preferred. 6. A current valid driver’s license and good driving record are required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
PeopleTec is currently seeking a Field Service Representative to support our Fort Smith, AR location.
Candidate will support the Patriot Excalibur program at Fort Smith, AR . PEX is a unit-level software toolset that enables Air Force, Joint Service, and Foreign Military unit personnel to conduct accurate and near real-time operational tasks and track readiness status, connecting functional areas within a unit. PEX supports both flying and non-flying units and MAJCOMs by tying all of the functional areas of a unit organization together, seamlessly sharing information and enhancing situational awareness across operations and unit readiness. The candidate will provide dedicated, on-site PEX support for related applications, interfaces, and perform system administration duties, under governmental direction.
Required Skills/Experience:
Understanding of and ability to analyze/troubleshoot hardware, software, and communications networking infrastructure.
Knowledge of networking hardware/software over various classified and unclassified government networks.
IAT Level-II certification in accordance with DoD 8570 Baseline Certification standards, (or on track to obtain within 6 months of hire).
Travel: 10% or less
Must be a U.S. Citizen
An active DoD Top Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
Minimum of 4 years of related IT work experience. 1 year of experience may be waived for related 4-year college degree.
Desired Skills :
Operational flying and non-flying experience in training, Stan/Eval, scheduling, and readiness experience.
Patriot Excalibur experience.
*** This opportunity is contingent upon a contract award to PeopleTec***
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/996350-145621
Feb 08, 2019
Full time
PeopleTec is currently seeking a Field Service Representative to support our Fort Smith, AR location.
Candidate will support the Patriot Excalibur program at Fort Smith, AR . PEX is a unit-level software toolset that enables Air Force, Joint Service, and Foreign Military unit personnel to conduct accurate and near real-time operational tasks and track readiness status, connecting functional areas within a unit. PEX supports both flying and non-flying units and MAJCOMs by tying all of the functional areas of a unit organization together, seamlessly sharing information and enhancing situational awareness across operations and unit readiness. The candidate will provide dedicated, on-site PEX support for related applications, interfaces, and perform system administration duties, under governmental direction.
Required Skills/Experience:
Understanding of and ability to analyze/troubleshoot hardware, software, and communications networking infrastructure.
Knowledge of networking hardware/software over various classified and unclassified government networks.
IAT Level-II certification in accordance with DoD 8570 Baseline Certification standards, (or on track to obtain within 6 months of hire).
Travel: 10% or less
Must be a U.S. Citizen
An active DoD Top Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
Minimum of 4 years of related IT work experience. 1 year of experience may be waived for related 4-year college degree.
Desired Skills :
Operational flying and non-flying experience in training, Stan/Eval, scheduling, and readiness experience.
Patriot Excalibur experience.
*** This opportunity is contingent upon a contract award to PeopleTec***
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/996350-145621
PeopleTec is currently seeking a Field Service Representative to support our Fort Smith, AR location.
Candidate will support the Patriot Excalibur program. PEX is a unit-level software toolset that enables Air Force, Joint Service, and Foreign Military unit personnel to conduct accurate and near real-time operational tasks and track readiness status, connecting functional areas within a unit. PEX supports both flying and non-flying units and MAJCOMs by tying all of the functional areas of a unit organization together, seamlessly sharing information and enhancing situational awareness across operations and unit readiness. Candidate will provide dedicated, on-site PEX support for related applications, interfaces, and perform system administration duties, under governmental direction.
Required Skills/Experience:
Understanding of and ability to analyze/troubleshoot hardware, software, and communications networking infrastructure.
Knowledge of networking hardware/software over various classified and unclassified government networks.
IAT Level-II certification in accordance with DoD 8570 Baseline Certification standards, (or on track to obtain within 6 months of hire).
Travel: 10% or less
Must be a U.S. Citizen
An active DoD Top Secret clearance is required to perform this work. Candidates are required to have an active Top Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
Minimum of 4 years of related IT work experience 1 year of experience may be waived for related 4-year college degree.
Desired Skills :
Operational flying and non-flying experience in training, Stan/Eval, scheduling, and readiness experience.
Patriot Excalibur experience.
*** This opportunity is contingent upon a contract award to PeopleTec***
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/987473-145621
Jan 29, 2019
Full time
PeopleTec is currently seeking a Field Service Representative to support our Fort Smith, AR location.
Candidate will support the Patriot Excalibur program. PEX is a unit-level software toolset that enables Air Force, Joint Service, and Foreign Military unit personnel to conduct accurate and near real-time operational tasks and track readiness status, connecting functional areas within a unit. PEX supports both flying and non-flying units and MAJCOMs by tying all of the functional areas of a unit organization together, seamlessly sharing information and enhancing situational awareness across operations and unit readiness. Candidate will provide dedicated, on-site PEX support for related applications, interfaces, and perform system administration duties, under governmental direction.
Required Skills/Experience:
Understanding of and ability to analyze/troubleshoot hardware, software, and communications networking infrastructure.
Knowledge of networking hardware/software over various classified and unclassified government networks.
IAT Level-II certification in accordance with DoD 8570 Baseline Certification standards, (or on track to obtain within 6 months of hire).
Travel: 10% or less
Must be a U.S. Citizen
An active DoD Top Secret clearance is required to perform this work. Candidates are required to have an active Top Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
Minimum of 4 years of related IT work experience 1 year of experience may be waived for related 4-year college degree.
Desired Skills :
Operational flying and non-flying experience in training, Stan/Eval, scheduling, and readiness experience.
Patriot Excalibur experience.
*** This opportunity is contingent upon a contract award to PeopleTec***
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/987473-145621
We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.
Position Summary:
The Project One America Field Organizer (Arkansas) position reports to the Project One America State Director (Arkansas) and is based in Arkansas.
The Arkansas Field Organizer will work with the Arkansas State Director to execute HRC’s political and educational organizing activities in Arkansas, including maintaining and expanding HRC’s ability to mobilize grassroots advocacy on behalf of LGBTQ legislative priorities, designing and implementing grassroots electoral and campaign strategies in support of candidates and legislative and ballot initiatives, and developing issues-based organizing plans for assigned areas. The Field Organizer will also work to increase HRC’s visibility and presence in Arkansas and build strong partnerships with state and local LGBTQ and allied organizations.
Position Responsibilities:
Under the direction of the Project One America Arkansas State Director, the Field Organizer will do the following:
Strategic Political Plans : Implement the goals of the strategic political and education plans for Arkansas, and assist in ensuring the integration of these plans into HRC’s strategic legislative, electoral, membership, education and communication goals with appropriate benchmarks
Field and Volunteer grassroots support: Be responsible for day-to-day support for volunteer advocacy in Arkansas, provide assistance to political, educational and volunteer activities of HRC members and other activists as outlined in Arkansas’s strategic plan.
Increase the number of activists identified and willing to take action in relationship with HRC.
Ensure the vitality of our state and local volunteer network and further its growth in support of Project One America goals.
Develop methods to increase our grassroots network.
Manage field and other campaign programs such as voter registration, member mobilization, voter contact, communications and get-out-the-vote activities in assigned campaigns.
Federal, state, and municipal electoral activities: Work with Arkansas State Director to implement electoral strategies to support HRC-endorsed candidates, as well as provide assistance to HRC-supported legislative and ballot initiative campaigns in their region.
Federal, state and municipal advocacy: Implement strategies and campaigns for supporting federal, state and municipal legislation and advocacy efforts in Arkansas, and provide technical support and assistance to maximize HRC’s in-district lobbying efforts in coordination with local volunteers, with special attention to targeted areas.
Faith advocacy: Help develop faith-based strategies and goals for work in the state. Identify, develop, train and engage faith leaders for media, advocacy, programming, facilitated dialogues and public education efforts in priority faith communities, including White Evangelicals, Latinx Christians, and Black Protestants. Mobilize people of faith in Arkansas to support municipal and other campaigns. Identify opportunities and implement tactics to highlight support of faith communities, specifically among evangelicals.
Special constituents: Build strong relationships in selected constituencies in Arkansas, including people of color, transgender communities, religious communities, youth, business communities and others. Participate in strategic partnerships with other organizations and groups to support HRC’s outreach and increase HRC’s visibility.
Training : Participate in the design and implementation of training programs for volunteers and supporters in Arkansas.
Membership : Organize educational, political and membership events in collaboration with HRC staff and volunteer teams.
Coalition work: Participate in strategic partnerships with key stakeholders as well as state and local organizations in Arkansas, both LGBTQ and straight allies, to collaborate and develop efforts to advance the goals of Project One America and the LGBTQ movement. Lead efforts to improve field organizing among coalition partners; lead HRC’s efforts to partner effectively with state and local LGBTQ organizations in Arkansas.
Voter File Management: Manage the state voter database and track election activities across the state. Ensure volunteer activities are regularly updated in the system.
Other duties as assigned.
Position Qualifications:
Bachelor’s Degree or equivalent work experience required and at least 2-3 years of experience in legislative advocacy, electoral campaigns, or field organizing, and a demonstrated record of successful coalition-building (experience in Arkansas preferred).
Must be able to travel extensively (90%), mostly within Arkansas,
Flexibility with work schedule is required; this position requires some evening and weekend work.
Must have valid driver’s license and access to a reliable vehicle.
Must be highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment.
Must have excellent speaking and writing skills, computer proficiency, and strong verbal communication skills.
Must have demonstrated commitment to advancing HRC’s goals and objectives and to the organization.
Demonstrated experience with organizing in communities of color, low-income and transgender communities.
Knowledge of computer software associated with potential campaign data gathering or planning.
Must be proficient with Microsoft Office applications (Word and Excel) and Google Apps (Gmail, Google Docs and Drive).
Ability to assist in the development of training curriculum and conduct workshops.
Demonstrated ability to communicate effectively, both orally and written, in large group settings.
Ability to assess political situations and develop appropriate campaign strategies.
Strong interest in the rapidly changing LGBTQ equality movement and a working knowledge of LGBTQ issues.
All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.
No phone calls, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.
May 18, 2018
Full time
We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.
Position Summary:
The Project One America Field Organizer (Arkansas) position reports to the Project One America State Director (Arkansas) and is based in Arkansas.
The Arkansas Field Organizer will work with the Arkansas State Director to execute HRC’s political and educational organizing activities in Arkansas, including maintaining and expanding HRC’s ability to mobilize grassroots advocacy on behalf of LGBTQ legislative priorities, designing and implementing grassroots electoral and campaign strategies in support of candidates and legislative and ballot initiatives, and developing issues-based organizing plans for assigned areas. The Field Organizer will also work to increase HRC’s visibility and presence in Arkansas and build strong partnerships with state and local LGBTQ and allied organizations.
Position Responsibilities:
Under the direction of the Project One America Arkansas State Director, the Field Organizer will do the following:
Strategic Political Plans : Implement the goals of the strategic political and education plans for Arkansas, and assist in ensuring the integration of these plans into HRC’s strategic legislative, electoral, membership, education and communication goals with appropriate benchmarks
Field and Volunteer grassroots support: Be responsible for day-to-day support for volunteer advocacy in Arkansas, provide assistance to political, educational and volunteer activities of HRC members and other activists as outlined in Arkansas’s strategic plan.
Increase the number of activists identified and willing to take action in relationship with HRC.
Ensure the vitality of our state and local volunteer network and further its growth in support of Project One America goals.
Develop methods to increase our grassroots network.
Manage field and other campaign programs such as voter registration, member mobilization, voter contact, communications and get-out-the-vote activities in assigned campaigns.
Federal, state, and municipal electoral activities: Work with Arkansas State Director to implement electoral strategies to support HRC-endorsed candidates, as well as provide assistance to HRC-supported legislative and ballot initiative campaigns in their region.
Federal, state and municipal advocacy: Implement strategies and campaigns for supporting federal, state and municipal legislation and advocacy efforts in Arkansas, and provide technical support and assistance to maximize HRC’s in-district lobbying efforts in coordination with local volunteers, with special attention to targeted areas.
Faith advocacy: Help develop faith-based strategies and goals for work in the state. Identify, develop, train and engage faith leaders for media, advocacy, programming, facilitated dialogues and public education efforts in priority faith communities, including White Evangelicals, Latinx Christians, and Black Protestants. Mobilize people of faith in Arkansas to support municipal and other campaigns. Identify opportunities and implement tactics to highlight support of faith communities, specifically among evangelicals.
Special constituents: Build strong relationships in selected constituencies in Arkansas, including people of color, transgender communities, religious communities, youth, business communities and others. Participate in strategic partnerships with other organizations and groups to support HRC’s outreach and increase HRC’s visibility.
Training : Participate in the design and implementation of training programs for volunteers and supporters in Arkansas.
Membership : Organize educational, political and membership events in collaboration with HRC staff and volunteer teams.
Coalition work: Participate in strategic partnerships with key stakeholders as well as state and local organizations in Arkansas, both LGBTQ and straight allies, to collaborate and develop efforts to advance the goals of Project One America and the LGBTQ movement. Lead efforts to improve field organizing among coalition partners; lead HRC’s efforts to partner effectively with state and local LGBTQ organizations in Arkansas.
Voter File Management: Manage the state voter database and track election activities across the state. Ensure volunteer activities are regularly updated in the system.
Other duties as assigned.
Position Qualifications:
Bachelor’s Degree or equivalent work experience required and at least 2-3 years of experience in legislative advocacy, electoral campaigns, or field organizing, and a demonstrated record of successful coalition-building (experience in Arkansas preferred).
Must be able to travel extensively (90%), mostly within Arkansas,
Flexibility with work schedule is required; this position requires some evening and weekend work.
Must have valid driver’s license and access to a reliable vehicle.
Must be highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment.
Must have excellent speaking and writing skills, computer proficiency, and strong verbal communication skills.
Must have demonstrated commitment to advancing HRC’s goals and objectives and to the organization.
Demonstrated experience with organizing in communities of color, low-income and transgender communities.
Knowledge of computer software associated with potential campaign data gathering or planning.
Must be proficient with Microsoft Office applications (Word and Excel) and Google Apps (Gmail, Google Docs and Drive).
Ability to assist in the development of training curriculum and conduct workshops.
Demonstrated ability to communicate effectively, both orally and written, in large group settings.
Ability to assess political situations and develop appropriate campaign strategies.
Strong interest in the rapidly changing LGBTQ equality movement and a working knowledge of LGBTQ issues.
All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.
No phone calls, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.
We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.
Position Summary:
The State Director (Arkansas) reports to the Project One America Director. The position is based in Arkansas.
The Arkansas State Director is responsible for developing and implementing a culturally competent multi-year plan and program for the Human Rights Campaign in Arkansas to advance equality and opportunity for lesbian, gay, bisexual, transgender, and queer (LGBTQ) people in Arkansas. The State Director will increase HRC’s visibility and presence in the state and identify and develop strong partnerships with local and statewide LGBTQ and allied organizations and stakeholders. The State Director collaborates with in-state partner organizations and with a team of HRC staff to develop and implement a program and strategy to mobilize grassroots advocacy on behalf of HRC’s educational programs as well as local, state and federal LGBTQ legislative priorities.
Position Responsibilities:
Strategic State Plans : Develop and implement strategic plans for Arkansas in collaboration with in-state partner organizations and HRC staff, ensuring the integration of these plans into HRC’s strategic legislative, electoral, membership, communication and education goals. Ensure that the diverse population of the state is reflected in planning strategies and implementation.
Strategy: Craft and implement short-, mid- and long-term strategic action plans and activities needed to support the strategic framework. Monitor and adjust all activities to ensure progress toward strategic goals.
Public Education: In collaboration with in-state partner organizations and HRC staff, develop and implement broad public education programs and outreach activities designed to educate and engage Alabamians on issues of LGBTQ equality, including healthcare, workplace, non-discrimination, faith issues, safe schools and marriage equality.
Volunteer Grassroots Support: Manage all work in state related to volunteer advocacy in the field as outlined in the state’s strategic plan. Ensure that state and local volunteer networks are vital and growing in support of goals. In coordination with HRC staff, develop methods to increase our grassroots network and membership.
Training : Oversee the design and implementation of training programs for volunteers and supporters in the state.
Special Constituents: Direct efforts in the state to reach out to selected constituencies, including people of color, transgender communities, religious communities, business leaders, youth, and others. Develop strategic partnerships with other organizations and groups to support HRC’s outreach and increase HRC’s visibility.
Coalition Work: Lead HRC’s efforts to partner effectively with state and local LGBTQ and allied organizations in Arkansas to collaborate and develop efforts to advance the goals of the LGBTQ movement. Lead state efforts to improve field organizing among coalition partners.
Political Advocacy: Activate grassroots activities as needed to support HRC’s legislative strategies and priorities.
Educational Advocacy: Develop and maintain key relationships with organizational leaders in healthcare, social, racial and economic justice, K-12 education, higher education, business, youth-serving agencies, and HIV/AIDS.
Communication: Act as a spokesperson for HRC in Arkansas; represent HRC to other organizations and at public events as necessary; maintain regular communication with the organizations’ support base and community partners; ensure message is rooted in relevant and culturally-competent research in coordination with HRC communication experts. Identify individuals with powerful personal stories reflecting LGBTQ inequality and work with HRC communications team to amplify and broadcast.
Management : Manage full-time field staff in Arkansas, and work with HRC staff to determine how best to meet HRC’s strategic legislative, electoral, membership, communication, and education goals for the state.
Fundraising: In collaboration with the development teams, help identify, pitch and build relationship with potential federal club and federal club council donors as well as current donors.
Membership: In collaboration with the membership and volunteer teams, help build a strong volunteer team structure and contribute to identifying and organizing opportunities for the volunteer teams.
Other duties/responsibilities as assigned in accordance with anticipated growth and expansion of HRC programs in the state.
Position Qualifications:
Bachelor’s degree (or equivalent work experience) is required with at least 5-8 years of experience in managing political, public advocacy or education campaigns, organizing, managing staff, and a demonstrated record of successful coalition-building experience.
Experience in one or more of the following areas of expertise is desirable but not required: workplace, youth and schools, healthcare and faith organizing.
Highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment.
Excellent speaking and writing skills and strong verbal communication skills
Excellent interpersonal skills with strong ability to influence others and build a collaborative environment.
Ability to foster relationships with external allies, decision makers, and stakeholders; to work in both a team atmosphere and independently; and to meet internal and external demands in a fast-paced environment.
Proven ability to plan and to problem-solve in a manner that shows both strategic and tactical thinking.
A track record of being detail oriented, with good organizational skills and follow-through.
Strong working knowledge of state and federal legislative processes.
Excellent listening, interpersonal, communication and problem-solving skills.
Demonstrated ability to resolve conflicts while maintaining important and effective relationships.
Demonstrated ability to work effectively in politically sensitive and high-pressure environments.
Ability to work independently within context of a plan.
Effective time management skills, including prioritizing and managing multiple tasks, and demonstrated experience in developing campaign and personal work plans and goals.
Must be flexible, adaptable, resourceful and creative. Must be capable of taking responsibility for specific goals and measurable outcomes within designated time frames and able to coordinate multi-task initiatives to successful conclusion.
Exceptional people skills that will be used to work effectively with stakeholders, partner organizations, and policy makers.
Track record of organizing in communities of color, low income and transgender communities.
Ability to travel extensively throughout the state and to/from HRC headquarters in DC..
Must have valid driver’s license and access to a reliable vehicle.
Strong skills with Microsoft Office applications (Word, Excel) and Google Apps (Gmail, Google Docs and Drive).
Flexibility with work schedule; this position may require occasional evening and weekend work.
Strong commitment to and interest in the rapidly changing LGBTQ equality movement and a working knowledge of LGBTQ issues.
All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply
No phone calls, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.
May 18, 2018
Full time
We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.
Position Summary:
The State Director (Arkansas) reports to the Project One America Director. The position is based in Arkansas.
The Arkansas State Director is responsible for developing and implementing a culturally competent multi-year plan and program for the Human Rights Campaign in Arkansas to advance equality and opportunity for lesbian, gay, bisexual, transgender, and queer (LGBTQ) people in Arkansas. The State Director will increase HRC’s visibility and presence in the state and identify and develop strong partnerships with local and statewide LGBTQ and allied organizations and stakeholders. The State Director collaborates with in-state partner organizations and with a team of HRC staff to develop and implement a program and strategy to mobilize grassroots advocacy on behalf of HRC’s educational programs as well as local, state and federal LGBTQ legislative priorities.
Position Responsibilities:
Strategic State Plans : Develop and implement strategic plans for Arkansas in collaboration with in-state partner organizations and HRC staff, ensuring the integration of these plans into HRC’s strategic legislative, electoral, membership, communication and education goals. Ensure that the diverse population of the state is reflected in planning strategies and implementation.
Strategy: Craft and implement short-, mid- and long-term strategic action plans and activities needed to support the strategic framework. Monitor and adjust all activities to ensure progress toward strategic goals.
Public Education: In collaboration with in-state partner organizations and HRC staff, develop and implement broad public education programs and outreach activities designed to educate and engage Alabamians on issues of LGBTQ equality, including healthcare, workplace, non-discrimination, faith issues, safe schools and marriage equality.
Volunteer Grassroots Support: Manage all work in state related to volunteer advocacy in the field as outlined in the state’s strategic plan. Ensure that state and local volunteer networks are vital and growing in support of goals. In coordination with HRC staff, develop methods to increase our grassroots network and membership.
Training : Oversee the design and implementation of training programs for volunteers and supporters in the state.
Special Constituents: Direct efforts in the state to reach out to selected constituencies, including people of color, transgender communities, religious communities, business leaders, youth, and others. Develop strategic partnerships with other organizations and groups to support HRC’s outreach and increase HRC’s visibility.
Coalition Work: Lead HRC’s efforts to partner effectively with state and local LGBTQ and allied organizations in Arkansas to collaborate and develop efforts to advance the goals of the LGBTQ movement. Lead state efforts to improve field organizing among coalition partners.
Political Advocacy: Activate grassroots activities as needed to support HRC’s legislative strategies and priorities.
Educational Advocacy: Develop and maintain key relationships with organizational leaders in healthcare, social, racial and economic justice, K-12 education, higher education, business, youth-serving agencies, and HIV/AIDS.
Communication: Act as a spokesperson for HRC in Arkansas; represent HRC to other organizations and at public events as necessary; maintain regular communication with the organizations’ support base and community partners; ensure message is rooted in relevant and culturally-competent research in coordination with HRC communication experts. Identify individuals with powerful personal stories reflecting LGBTQ inequality and work with HRC communications team to amplify and broadcast.
Management : Manage full-time field staff in Arkansas, and work with HRC staff to determine how best to meet HRC’s strategic legislative, electoral, membership, communication, and education goals for the state.
Fundraising: In collaboration with the development teams, help identify, pitch and build relationship with potential federal club and federal club council donors as well as current donors.
Membership: In collaboration with the membership and volunteer teams, help build a strong volunteer team structure and contribute to identifying and organizing opportunities for the volunteer teams.
Other duties/responsibilities as assigned in accordance with anticipated growth and expansion of HRC programs in the state.
Position Qualifications:
Bachelor’s degree (or equivalent work experience) is required with at least 5-8 years of experience in managing political, public advocacy or education campaigns, organizing, managing staff, and a demonstrated record of successful coalition-building experience.
Experience in one or more of the following areas of expertise is desirable but not required: workplace, youth and schools, healthcare and faith organizing.
Highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment.
Excellent speaking and writing skills and strong verbal communication skills
Excellent interpersonal skills with strong ability to influence others and build a collaborative environment.
Ability to foster relationships with external allies, decision makers, and stakeholders; to work in both a team atmosphere and independently; and to meet internal and external demands in a fast-paced environment.
Proven ability to plan and to problem-solve in a manner that shows both strategic and tactical thinking.
A track record of being detail oriented, with good organizational skills and follow-through.
Strong working knowledge of state and federal legislative processes.
Excellent listening, interpersonal, communication and problem-solving skills.
Demonstrated ability to resolve conflicts while maintaining important and effective relationships.
Demonstrated ability to work effectively in politically sensitive and high-pressure environments.
Ability to work independently within context of a plan.
Effective time management skills, including prioritizing and managing multiple tasks, and demonstrated experience in developing campaign and personal work plans and goals.
Must be flexible, adaptable, resourceful and creative. Must be capable of taking responsibility for specific goals and measurable outcomes within designated time frames and able to coordinate multi-task initiatives to successful conclusion.
Exceptional people skills that will be used to work effectively with stakeholders, partner organizations, and policy makers.
Track record of organizing in communities of color, low income and transgender communities.
Ability to travel extensively throughout the state and to/from HRC headquarters in DC..
Must have valid driver’s license and access to a reliable vehicle.
Strong skills with Microsoft Office applications (Word, Excel) and Google Apps (Gmail, Google Docs and Drive).
Flexibility with work schedule; this position may require occasional evening and weekend work.
Strong commitment to and interest in the rapidly changing LGBTQ equality movement and a working knowledge of LGBTQ issues.
All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply
No phone calls, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.
Position is Monday through Friday 8:30 am to 5:30 pm.
Preferred Qualifications: Bilingual: English/Spanish
SUMMARY: Under the supervision and guidance of the Mortgage Servicing Call Center Supervisor, the Mortgage Servicing Call Center Representative answers a large volume of customer service calls and assist customers with various other requests and/or needs. The incumbent serves as a primary telephone representative and shall remain pleasant and professional at all times, while providing all necessary support services. The Mortgage Servicing Call Center Representative will remain knowledgeable and informed of mortgage products and services in order to meet the individual needs of the customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Answer internal and external calls and work calls from the message center and respond to customer requests within established timelines in order to maintain service level expectations with regards to: abandonment rate and the calls average-speed-to-answer rate.
Verify caller identity through the authentication procedures set forth by federal and/or state regulations. Provide information and knowledgeable assistance regarding mortgage loans by retrieving customer loan information quickly and efficiently.
Follow escalation procedures to address customer concerns to identify and report possible threats made towards the company and/or other associates.
Accurately track and document all communications with customers to provide a detailed history of contact. Documentation should include all pertinent information from conversation (s) as set forth by the department policies and procedures.
Research items and follow-up with customers in a timely manner.Work with bank associates, prior mortgage companies or other mortgage associates to obtain the necessary information.When applicable, provide written responses to customer inquiries for general documents, research requests, copies of file documents, etc.
Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately. Explain policies and procedures courteously and patiently.
Remain cognizant of opportunities to further strengthen the customer relationship by identifying a potential need and referring the customer to the appropriate division within the company.
Participate in outbound call campaigns to include: welcome calls, product service awareness, and various other company contact efforts.
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
TEAM ACCOUNTABILITIES:
Support and uphold the Arvest Mission Statement.
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company's overall operation.
Promote professionalism at all times.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform duties as assigned satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION AND / OR EXPERIENCE:
High school diploma or general education degree (GED) required.
Six months of customer service experience required.
Mortgage servicing experience preferred.
OTHER SKILLS AND ABILITIES:
Must be able to arrive at work on time, work on site and have regular work attendance
Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
Must be able to provide cordial customer service regardless of customer personality, presence or communication style
Must be able to perform several tasks at once
Must be able to work in a stressful atmosphere
Must be able to rotate job tasks
Must be able to occasionally work overtime
Must be able to greet others cordially
Must be able to coordinate multiple and changing priorities
Must be able to verbally communicate with all other associates
Must be able to operate telephone, scanner, copier and FAX machines
Must be able to move from department, division, or bank to department, division or bank to attend meetings
Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 25 pounds.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, national origin, religion, disability status, protected veteran status or any other characteristic protected by law.
Member FDIC EEO/AA Employer/Veteran/Disabled
Jan 29, 2018
Full time
Position is Monday through Friday 8:30 am to 5:30 pm.
Preferred Qualifications: Bilingual: English/Spanish
SUMMARY: Under the supervision and guidance of the Mortgage Servicing Call Center Supervisor, the Mortgage Servicing Call Center Representative answers a large volume of customer service calls and assist customers with various other requests and/or needs. The incumbent serves as a primary telephone representative and shall remain pleasant and professional at all times, while providing all necessary support services. The Mortgage Servicing Call Center Representative will remain knowledgeable and informed of mortgage products and services in order to meet the individual needs of the customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Answer internal and external calls and work calls from the message center and respond to customer requests within established timelines in order to maintain service level expectations with regards to: abandonment rate and the calls average-speed-to-answer rate.
Verify caller identity through the authentication procedures set forth by federal and/or state regulations. Provide information and knowledgeable assistance regarding mortgage loans by retrieving customer loan information quickly and efficiently.
Follow escalation procedures to address customer concerns to identify and report possible threats made towards the company and/or other associates.
Accurately track and document all communications with customers to provide a detailed history of contact. Documentation should include all pertinent information from conversation (s) as set forth by the department policies and procedures.
Research items and follow-up with customers in a timely manner.Work with bank associates, prior mortgage companies or other mortgage associates to obtain the necessary information.When applicable, provide written responses to customer inquiries for general documents, research requests, copies of file documents, etc.
Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately. Explain policies and procedures courteously and patiently.
Remain cognizant of opportunities to further strengthen the customer relationship by identifying a potential need and referring the customer to the appropriate division within the company.
Participate in outbound call campaigns to include: welcome calls, product service awareness, and various other company contact efforts.
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
TEAM ACCOUNTABILITIES:
Support and uphold the Arvest Mission Statement.
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company's overall operation.
Promote professionalism at all times.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform duties as assigned satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION AND / OR EXPERIENCE:
High school diploma or general education degree (GED) required.
Six months of customer service experience required.
Mortgage servicing experience preferred.
OTHER SKILLS AND ABILITIES:
Must be able to arrive at work on time, work on site and have regular work attendance
Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
Must be able to provide cordial customer service regardless of customer personality, presence or communication style
Must be able to perform several tasks at once
Must be able to work in a stressful atmosphere
Must be able to rotate job tasks
Must be able to occasionally work overtime
Must be able to greet others cordially
Must be able to coordinate multiple and changing priorities
Must be able to verbally communicate with all other associates
Must be able to operate telephone, scanner, copier and FAX machines
Must be able to move from department, division, or bank to department, division or bank to attend meetings
Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 25 pounds.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, national origin, religion, disability status, protected veteran status or any other characteristic protected by law.
Member FDIC EEO/AA Employer/Veteran/Disabled
