Government Property Program Manager Belong. Connect. Grow. with KBR!
KBR is a company of innovators, thinkers, creators, explorers, volunteers, and dreamers and we all share one goal of improving the World and Beyond: responsibly, and safely. We attract a diverse workforce and the best minds in the world because our expertise thrives on creativity, resourcefulness, and collaboration.
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, intelligence community, NASA and other federal agencies. KBR’s areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity.
This role is with KBR’s GAM, Global Asset Management group. At GAM, we provide our customers with a range of services including Regulatory and Customer Compliance of Property Systems, Import/Export Trade Compliance, Material Management, Stockrooms/Tool Cribs/Receiving, Engineering Tool Design and Rework/Repairs, Records Management, Distribution Services, Capital Asset Management, Development & Production-Equipment Maintenance, and Facilities Project Management.
As a Government Property Program Manager, you will:
Maintain Government approved business systems that are fully compliant with government, customer, and contractual requirements, as well as pertinent aerospace policies and procedures. Actively manage the Property Management system to the 10 Government Property Management Outcomes that are identified in the Federal Acquisition Regulation (FAR), specifically FAR 45 and 52.245-1. Manage a team of 7+ individuals (some of whom may include property professionals responsible for US Government, Customer-owned property, and capital assets) across multiple customer sites. Execute the Property Management Lifecycle Model from Acquisition, Use and Disposition consisting of 10 functional outcomes at multiple customer sites. Utilize established asset management metrics to ensure operational wellness. Present and review Key Process Indicators (KPIs) with customers; develop and implement improvement plans using Root-Cause/Corrective-Action (RCCA) tools when KPIs or other performance measures don’t meet customer or internal expectations. Meet customer and internal financial budget targets such as revenue, growth, operating income, and past dues. Meet operational goals such as quality, delivery, Voice-Of-the-Customer (VOC), safety, and fill time. Demonstrate knowledge and use of business concepts associated with the project cost and budgetary planning/control which occur on a regular basis. Identify growth opportunities and develop those opportunities into revenue; including the creation of proposals, followed by implementation and proper execution after wins. Evaluate, train, develop, and mentor staff personnel. Ensure departmental goals and objectives are completed in accordance with standards and within time and budget constraints. Drive participation in support of Continuous Improvement Plans as part of Leadership Standard Work. Lead cross-functional teams and utilize improvement tools to design, implement, or re-engineer work processes related to Property Management within the Integrated Supply Chain, Finance, Engineering, Contracts, Manufacturing, or Aftermarket activities to ensure compliant system operations. Conduct meetings and technical presentations with customer and internal leaders as required. Perform other duties as assigned. REQUIREMENTS:
Must be a U.S. Citizen. Bachelor’s Degree along with 8 years of directly related work experience. In lieu of formal education, an additional 4 years of directly related experience may be considered. 4 years of people management experience. Experience ensuring compliance to FAR 52.245-1 Government Property standards at one or more sites managing Aerospace US Government, Customer-owned property; managing contracts containing the FAR 52.245-1 clause; and supporting Government/DCMA and Customer On-Site & Limited Surveys. Experience using common ERP systems (e.g., SAP), web-based collaboration systems (e.g., SharePoint) and Asset Management tracking systems (e.g., eQuip). Must be able to travel up to 10%. Must be able to work 100% onsite. Preferred Qualifications:
Ability to obtain Security Clearance. Certified Professional Property Specialist (CPPS) certification from the National Property Management Association (NPMA) or ability to obtain within 1 year from your date of hire. Program Management Experience, including customer satisfaction as well as Profit & Loss (P&L) responsibility. Familiarity with Basis of Estimate (BOE), Statement of Work (SOW) and Proposals. Process-Improvement (e.g., Six Sigma Greenbelt) training/certification. INCLUSION AND DIVERSITY AT KBR
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Click here to learn more: KBR Benefits
Inclusion and Diversity at KBR
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer. We Deliver – Together. Click here to learn more: Inclusion and Diversity at KBR
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Jan 24, 2024
Full time
Government Property Program Manager Belong. Connect. Grow. with KBR!
KBR is a company of innovators, thinkers, creators, explorers, volunteers, and dreamers and we all share one goal of improving the World and Beyond: responsibly, and safely. We attract a diverse workforce and the best minds in the world because our expertise thrives on creativity, resourcefulness, and collaboration.
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, intelligence community, NASA and other federal agencies. KBR’s areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity.
This role is with KBR’s GAM, Global Asset Management group. At GAM, we provide our customers with a range of services including Regulatory and Customer Compliance of Property Systems, Import/Export Trade Compliance, Material Management, Stockrooms/Tool Cribs/Receiving, Engineering Tool Design and Rework/Repairs, Records Management, Distribution Services, Capital Asset Management, Development & Production-Equipment Maintenance, and Facilities Project Management.
As a Government Property Program Manager, you will:
Maintain Government approved business systems that are fully compliant with government, customer, and contractual requirements, as well as pertinent aerospace policies and procedures. Actively manage the Property Management system to the 10 Government Property Management Outcomes that are identified in the Federal Acquisition Regulation (FAR), specifically FAR 45 and 52.245-1. Manage a team of 7+ individuals (some of whom may include property professionals responsible for US Government, Customer-owned property, and capital assets) across multiple customer sites. Execute the Property Management Lifecycle Model from Acquisition, Use and Disposition consisting of 10 functional outcomes at multiple customer sites. Utilize established asset management metrics to ensure operational wellness. Present and review Key Process Indicators (KPIs) with customers; develop and implement improvement plans using Root-Cause/Corrective-Action (RCCA) tools when KPIs or other performance measures don’t meet customer or internal expectations. Meet customer and internal financial budget targets such as revenue, growth, operating income, and past dues. Meet operational goals such as quality, delivery, Voice-Of-the-Customer (VOC), safety, and fill time. Demonstrate knowledge and use of business concepts associated with the project cost and budgetary planning/control which occur on a regular basis. Identify growth opportunities and develop those opportunities into revenue; including the creation of proposals, followed by implementation and proper execution after wins. Evaluate, train, develop, and mentor staff personnel. Ensure departmental goals and objectives are completed in accordance with standards and within time and budget constraints. Drive participation in support of Continuous Improvement Plans as part of Leadership Standard Work. Lead cross-functional teams and utilize improvement tools to design, implement, or re-engineer work processes related to Property Management within the Integrated Supply Chain, Finance, Engineering, Contracts, Manufacturing, or Aftermarket activities to ensure compliant system operations. Conduct meetings and technical presentations with customer and internal leaders as required. Perform other duties as assigned. REQUIREMENTS:
Must be a U.S. Citizen. Bachelor’s Degree along with 8 years of directly related work experience. In lieu of formal education, an additional 4 years of directly related experience may be considered. 4 years of people management experience. Experience ensuring compliance to FAR 52.245-1 Government Property standards at one or more sites managing Aerospace US Government, Customer-owned property; managing contracts containing the FAR 52.245-1 clause; and supporting Government/DCMA and Customer On-Site & Limited Surveys. Experience using common ERP systems (e.g., SAP), web-based collaboration systems (e.g., SharePoint) and Asset Management tracking systems (e.g., eQuip). Must be able to travel up to 10%. Must be able to work 100% onsite. Preferred Qualifications:
Ability to obtain Security Clearance. Certified Professional Property Specialist (CPPS) certification from the National Property Management Association (NPMA) or ability to obtain within 1 year from your date of hire. Program Management Experience, including customer satisfaction as well as Profit & Loss (P&L) responsibility. Familiarity with Basis of Estimate (BOE), Statement of Work (SOW) and Proposals. Process-Improvement (e.g., Six Sigma Greenbelt) training/certification. INCLUSION AND DIVERSITY AT KBR
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Click here to learn more: KBR Benefits
Inclusion and Diversity at KBR
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer. We Deliver – Together. Click here to learn more: Inclusion and Diversity at KBR
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Government Property Program Manager Belong. Connect. Grow. with KBR!
KBR is a company of innovators, thinkers, creators, explorers, volunteers, and dreamers and we all share one goal of improving the World and Beyond: responsibly, and safely. We attract a diverse workforce and the best minds in the world because our expertise thrives on creativity, resourcefulness, and collaboration.
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, intelligence community, NASA and other federal agencies. KBR’s areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity.
This role is with KBR’s GAM, Global Asset Management group. At GAM, we provide our customers with a range of services including Regulatory and Customer Compliance of Property Systems, Import/Export Trade Compliance, Material Management, Stockrooms/Tool Cribs/Receiving, Engineering Tool Design and Rework/Repairs, Records Management, Distribution Services, Capital Asset Management, Development & Production-Equipment Maintenance, and Facilities Project Management.
As a Government Property Program Manager, you will:
Maintain Government approved business systems that are fully compliant with government, customer, and contractual requirements, as well as pertinent aerospace policies and procedures. Actively manage the Property Management system to the 10 Government Property Management Outcomes that are identified in the Federal Acquisition Regulation (FAR), specifically FAR 45 and 52.245-1. Manage a team of 7+ individuals (some of whom may include property professionals responsible for US Government, Customer-owned property, and capital assets) across multiple customer sites. Execute the Property Management Lifecycle Model from Acquisition, Use and Disposition consisting of 10 functional outcomes at multiple customer sites. Utilize established asset management metrics to ensure operational wellness. Present and review Key Process Indicators (KPIs) with customers; develop and implement improvement plans using Root-Cause/Corrective-Action (RCCA) tools when KPIs or other performance measures don’t meet customer or internal expectations. Meet customer and internal financial budget targets such as revenue, growth, operating income, and past dues. Meet operational goals such as quality, delivery, Voice-Of-the-Customer (VOC), safety, and fill time. Demonstrate knowledge and use of business concepts associated with the project cost and budgetary planning/control which occur on a regular basis. Identify growth opportunities and develop those opportunities into revenue; including the creation of proposals, followed by implementation and proper execution after wins. Evaluate, train, develop, and mentor staff personnel. Ensure departmental goals and objectives are completed in accordance with standards and within time and budget constraints. Drive participation in support of Continuous Improvement Plans as part of Leadership Standard Work. Lead cross-functional teams and utilize improvement tools to design, implement, or re-engineer work processes related to Property Management within the Integrated Supply Chain, Finance, Engineering, Contracts, Manufacturing, or Aftermarket activities to ensure compliant system operations. Conduct meetings and technical presentations with customer and internal leaders as required. Perform other duties as assigned. REQUIREMENTS:
Must be a U.S. Citizen. Bachelor’s Degree along with 8 years of directly related work experience. In lieu of formal education, an additional 4 years of directly related experience may be considered. 4 years of people management experience. Experience ensuring compliance to FAR 52.245-1 Government Property standards at one or more sites managing Aerospace US Government, Customer-owned property; managing contracts containing the FAR 52.245-1 clause; and supporting Government/DCMA and Customer On-Site & Limited Surveys. Experience using common ERP systems (e.g., SAP), web-based collaboration systems (e.g., SharePoint) and Asset Management tracking systems (e.g., eQuip). Must be able to travel up to 10%. Must be able to work 100% onsite. Preferred Qualifications:
Ability to obtain Security Clearance. Certified Professional Property Specialist (CPPS) certification from the National Property Management Association (NPMA) or ability to obtain within 1 year from your date of hire. Program Management Experience, including customer satisfaction as well as Profit & Loss (P&L) responsibility. Familiarity with Basis of Estimate (BOE), Statement of Work (SOW) and Proposals. Process-Improvement (e.g., Six Sigma Greenbelt) training/certification. INCLUSION AND DIVERSITY AT KBR
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Click here to learn more: KBR Benefits
Inclusion and Diversity at KBR
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer. We Deliver – Together. Click here to learn more: Inclusion and Diversity at KBR
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Jan 24, 2024
Full time
Government Property Program Manager Belong. Connect. Grow. with KBR!
KBR is a company of innovators, thinkers, creators, explorers, volunteers, and dreamers and we all share one goal of improving the World and Beyond: responsibly, and safely. We attract a diverse workforce and the best minds in the world because our expertise thrives on creativity, resourcefulness, and collaboration.
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, intelligence community, NASA and other federal agencies. KBR’s areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity.
This role is with KBR’s GAM, Global Asset Management group. At GAM, we provide our customers with a range of services including Regulatory and Customer Compliance of Property Systems, Import/Export Trade Compliance, Material Management, Stockrooms/Tool Cribs/Receiving, Engineering Tool Design and Rework/Repairs, Records Management, Distribution Services, Capital Asset Management, Development & Production-Equipment Maintenance, and Facilities Project Management.
As a Government Property Program Manager, you will:
Maintain Government approved business systems that are fully compliant with government, customer, and contractual requirements, as well as pertinent aerospace policies and procedures. Actively manage the Property Management system to the 10 Government Property Management Outcomes that are identified in the Federal Acquisition Regulation (FAR), specifically FAR 45 and 52.245-1. Manage a team of 7+ individuals (some of whom may include property professionals responsible for US Government, Customer-owned property, and capital assets) across multiple customer sites. Execute the Property Management Lifecycle Model from Acquisition, Use and Disposition consisting of 10 functional outcomes at multiple customer sites. Utilize established asset management metrics to ensure operational wellness. Present and review Key Process Indicators (KPIs) with customers; develop and implement improvement plans using Root-Cause/Corrective-Action (RCCA) tools when KPIs or other performance measures don’t meet customer or internal expectations. Meet customer and internal financial budget targets such as revenue, growth, operating income, and past dues. Meet operational goals such as quality, delivery, Voice-Of-the-Customer (VOC), safety, and fill time. Demonstrate knowledge and use of business concepts associated with the project cost and budgetary planning/control which occur on a regular basis. Identify growth opportunities and develop those opportunities into revenue; including the creation of proposals, followed by implementation and proper execution after wins. Evaluate, train, develop, and mentor staff personnel. Ensure departmental goals and objectives are completed in accordance with standards and within time and budget constraints. Drive participation in support of Continuous Improvement Plans as part of Leadership Standard Work. Lead cross-functional teams and utilize improvement tools to design, implement, or re-engineer work processes related to Property Management within the Integrated Supply Chain, Finance, Engineering, Contracts, Manufacturing, or Aftermarket activities to ensure compliant system operations. Conduct meetings and technical presentations with customer and internal leaders as required. Perform other duties as assigned. REQUIREMENTS:
Must be a U.S. Citizen. Bachelor’s Degree along with 8 years of directly related work experience. In lieu of formal education, an additional 4 years of directly related experience may be considered. 4 years of people management experience. Experience ensuring compliance to FAR 52.245-1 Government Property standards at one or more sites managing Aerospace US Government, Customer-owned property; managing contracts containing the FAR 52.245-1 clause; and supporting Government/DCMA and Customer On-Site & Limited Surveys. Experience using common ERP systems (e.g., SAP), web-based collaboration systems (e.g., SharePoint) and Asset Management tracking systems (e.g., eQuip). Must be able to travel up to 10%. Must be able to work 100% onsite. Preferred Qualifications:
Ability to obtain Security Clearance. Certified Professional Property Specialist (CPPS) certification from the National Property Management Association (NPMA) or ability to obtain within 1 year from your date of hire. Program Management Experience, including customer satisfaction as well as Profit & Loss (P&L) responsibility. Familiarity with Basis of Estimate (BOE), Statement of Work (SOW) and Proposals. Process-Improvement (e.g., Six Sigma Greenbelt) training/certification. INCLUSION AND DIVERSITY AT KBR
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Click here to learn more: KBR Benefits
Inclusion and Diversity at KBR
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer. We Deliver – Together. Click here to learn more: Inclusion and Diversity at KBR
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Insurance Customer Support Associate working remotely, you’ll be a part of creating and delivering amazing client experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing
As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle.
During a Typical Day, You’ll
Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
What You Bring to the Role
1 year or more of customer service experience
High school diploma or equivalent
Recognize and solve problems of mid-to-high level customer service issues
Computer experience
Bilingual in English and Spanish
The Equipment You'll Need
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
$16 per hour for English and $17 per hour for bilingual in English/Spanish (maybe dependent on local minimum wage guidelines)
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Jan 19, 2023
Full time
Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Insurance Customer Support Associate working remotely, you’ll be a part of creating and delivering amazing client experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing
As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle.
During a Typical Day, You’ll
Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
What You Bring to the Role
1 year or more of customer service experience
High school diploma or equivalent
Recognize and solve problems of mid-to-high level customer service issues
Computer experience
Bilingual in English and Spanish
The Equipment You'll Need
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
$16 per hour for English and $17 per hour for bilingual in English/Spanish (maybe dependent on local minimum wage guidelines)
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
PeopleTec is currently seeking a Model Based Systems Engineer (MBSE) to support our Huntsville, AL location.
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Our team is looking for an exceptionally motivated self-starting Staff Systems Engineer with a deep background in Model Based Systems Engineering (MBSE). The candidate will provide hands-on technical leadership to our growing team of cyber, space, and engineering professionals who design, implement, test, and deploy models in a lab environment and develop components of distributed test and integration labs. Candidate needs to have familiarity with modular systems, test procedures (V&V), systems integration, and open architectures. Candidate needs to have a strong background in modular systems and open architectures (MOSA).
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Duties Include:
Staff expert of FVL/aviation projects' development lifecycle, including pursuit and order capture, system design, requirements definition, requirement allocation, requirement traceability, use case development for software/hardware, systems integration, verification testing and qualification
Development of system and data models in order to design, develop, document and test both hardware and software systems, ranging from black box to the complex end-to-end platform systems for FVL and other aviation platforms
Supports the development of the Test Strategy and/or Test and Evaluation Master Plan (TEMP) and participate in the T&E Working Integrated Product Team (IPT)
Supports the development of test and evaluation input into Milestone documentation such as the Systems Engineering Plan (SEP), Program Protection Plan (PPP), Systems Specification, Performance Work Statement (PWS and/or Statement of Work (SoW), and Source Selection Plan (SSP)
Support the development of virtual models of processes and components of systems under test, including but not limited to model-based system engineering (MBSE) models, digital twins, simulation representations
Facilitate MBSE training with other team members, cultivating and reinforcing appropriate MBSE best practices, processes, and behaviors, while identifying, analyzing, and correcting problems
Develop and implement system models to support development and integration of new and future aviation systems, this includes modeling system and subsystems with the intent to create a verifiable model.
Utilizing MOSA principles, streamline integration and persistent test capabilities for FVL and other Army Aviation stakeholders to provide common architectures for PMs to leverage in achieving the Army's intent of a modular modernized force.
Assess architectures & designs early in the lifecycle to identify MOSA issues.
Assess feasibility and utility of delivery and storage of digital twins of aviation systems' models
Utilize Cameo, MagicDraw, Rhapsody, DOORS, and/or other MBSE tool sets to build MBSE models and facilitate the build of virtual components and digital twins
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Required Skills/Experience :
Minimum of 6 years of experience in digital engineering and proficient in SysML
Strong background in systems engineering on government systems
Proficient in Rhapsody, DOORS, Cameo, and MagicDraw and/or other MBSE tools
Familiarity with acquisition lifecycle and associated design requirements
Technical and project leadership experience
Excellent written and verbal communication skills
Certifications relating to systems engineering or MBSE such as OCSMP
Experience supporting the space, cyber, or intelligence communities
Experience supporting the T&E and/or FVL communities
Travel: Up to 10%
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
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Education Requirements :
Bachelor's Degree in Engineering & 5 years of experience, Master's Degree in Engineering & 3 years of experience, or PhD & 1 years of experience
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People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
#cjpost #dpost
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1956185-421753
Sep 01, 2021
Full time
PeopleTec is currently seeking a Model Based Systems Engineer (MBSE) to support our Huntsville, AL location.
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Our team is looking for an exceptionally motivated self-starting Staff Systems Engineer with a deep background in Model Based Systems Engineering (MBSE). The candidate will provide hands-on technical leadership to our growing team of cyber, space, and engineering professionals who design, implement, test, and deploy models in a lab environment and develop components of distributed test and integration labs. Candidate needs to have familiarity with modular systems, test procedures (V&V), systems integration, and open architectures. Candidate needs to have a strong background in modular systems and open architectures (MOSA).
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Duties Include:
Staff expert of FVL/aviation projects' development lifecycle, including pursuit and order capture, system design, requirements definition, requirement allocation, requirement traceability, use case development for software/hardware, systems integration, verification testing and qualification
Development of system and data models in order to design, develop, document and test both hardware and software systems, ranging from black box to the complex end-to-end platform systems for FVL and other aviation platforms
Supports the development of the Test Strategy and/or Test and Evaluation Master Plan (TEMP) and participate in the T&E Working Integrated Product Team (IPT)
Supports the development of test and evaluation input into Milestone documentation such as the Systems Engineering Plan (SEP), Program Protection Plan (PPP), Systems Specification, Performance Work Statement (PWS and/or Statement of Work (SoW), and Source Selection Plan (SSP)
Support the development of virtual models of processes and components of systems under test, including but not limited to model-based system engineering (MBSE) models, digital twins, simulation representations
Facilitate MBSE training with other team members, cultivating and reinforcing appropriate MBSE best practices, processes, and behaviors, while identifying, analyzing, and correcting problems
Develop and implement system models to support development and integration of new and future aviation systems, this includes modeling system and subsystems with the intent to create a verifiable model.
Utilizing MOSA principles, streamline integration and persistent test capabilities for FVL and other Army Aviation stakeholders to provide common architectures for PMs to leverage in achieving the Army's intent of a modular modernized force.
Assess architectures & designs early in the lifecycle to identify MOSA issues.
Assess feasibility and utility of delivery and storage of digital twins of aviation systems' models
Utilize Cameo, MagicDraw, Rhapsody, DOORS, and/or other MBSE tool sets to build MBSE models and facilitate the build of virtual components and digital twins
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Required Skills/Experience :
Minimum of 6 years of experience in digital engineering and proficient in SysML
Strong background in systems engineering on government systems
Proficient in Rhapsody, DOORS, Cameo, and MagicDraw and/or other MBSE tools
Familiarity with acquisition lifecycle and associated design requirements
Technical and project leadership experience
Excellent written and verbal communication skills
Certifications relating to systems engineering or MBSE such as OCSMP
Experience supporting the space, cyber, or intelligence communities
Experience supporting the T&E and/or FVL communities
Travel: Up to 10%
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
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Education Requirements :
Bachelor's Degree in Engineering & 5 years of experience, Master's Degree in Engineering & 3 years of experience, or PhD & 1 years of experience
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People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
#cjpost #dpost
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1956185-421753
PeopleTec is currently seeking a Senior Systems Engineer to support our Huntsville, AL location.
This position is in direct support of the Future Long Range Assault Aircraft (FLRAA) Project Manager's Office. The successful candidate will serve as a Senior Systems Engineer with a focus on Digital Engineering, Intellectual Property (IP), and Digital Enterprise (DE).
Duties Include:
Responsible for developing, communicating and documenting the FLRAA Digital Enterprise (DE) strategy
Define FLRAA DE objectives and requirements and ensure alignment with PEO AVN Guidance
Conduct use case analysis to support DE requirement definition
Brief DE initiatives to leadership and stakeholders
Implement the Government DE Infrastructure required to achieve FLRAA DE objectives
Conduct trade analysis to identify Government tools
Develop cost estimates and procurement strategies for tool/license needs
Develop and execute training for DE tools and processes
Provide DE support to cross functional teams Lead FLRAA DE collaboration with Industry
Define and communicate DE requirements needed to ensure DE objectives are met throughout the program lifecycle
Serve as lead on industry coordination for DE architecture development/implementation
Support development of program and milestone documentation Intellectual Property Support
Support FLRAA IP working groups in the development and implementation of the FLRAA IP strategy
Ensure the FLRAA DE supports the IP strategy
Provide guidance and support to FLRAA Data Management and FLRAA Configuration Management to ensure data deliverables support the FLRAA IP Overarching Systems Engineering Support
Provide systems engineering subject matter expertise on various SE initiatives as assigned
Support system requirement development/management
Support various design reviews to ensure entrance and exit criteria are met
Serve as a FLRAA SE representative on various internal and external working groups
Support the development and facilitation of systems engineering processes to include requirements management, configuration management, data management, risk management, etc.
Support the development of program and milestone documentation to include the Systems Engineering Plan (SEP), Systems Specification, and Performance Work Statement (PWS) and/or Statement of Work (SoW)
Support FLRAA Model Based Systems Engineering (MBSE) activities
Required Skills/Experience:
10 years of experience in a technical field related to Aviation
3 years of experience in a Project Management Office
Systems engineering experience on a complex acquisition program
Experience working on Army Aviation development programs
Experience with digital engineering
Working knowledge through application of Model Based Systems Engineering (MBSE) tools and methodologies
Experience developing and implementing tools to conduct requirements management and traceability, data management, configuration management, and risk management
Ability to support complex development and engineering projects, work effectively with others, and manage multiple projects simultaneously
Ability to work as part of a team conducting trade studies, technical projects, or problem resolution
Ability to develop strong working relationships and rapport with subordinate, peer, and management personnel within the home organization and with contemporary organizations and contract partners
Travel: 25%
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
BS in an Engineering field and 10 years of relevant experience. Years of experience may be reduced if candidate has strong experience and a Master's Degree.
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
#cjpost #dpost
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/openings/peopletec/jobs/1612971-421753
Dec 16, 2020
Full time
PeopleTec is currently seeking a Senior Systems Engineer to support our Huntsville, AL location.
This position is in direct support of the Future Long Range Assault Aircraft (FLRAA) Project Manager's Office. The successful candidate will serve as a Senior Systems Engineer with a focus on Digital Engineering, Intellectual Property (IP), and Digital Enterprise (DE).
Duties Include:
Responsible for developing, communicating and documenting the FLRAA Digital Enterprise (DE) strategy
Define FLRAA DE objectives and requirements and ensure alignment with PEO AVN Guidance
Conduct use case analysis to support DE requirement definition
Brief DE initiatives to leadership and stakeholders
Implement the Government DE Infrastructure required to achieve FLRAA DE objectives
Conduct trade analysis to identify Government tools
Develop cost estimates and procurement strategies for tool/license needs
Develop and execute training for DE tools and processes
Provide DE support to cross functional teams Lead FLRAA DE collaboration with Industry
Define and communicate DE requirements needed to ensure DE objectives are met throughout the program lifecycle
Serve as lead on industry coordination for DE architecture development/implementation
Support development of program and milestone documentation Intellectual Property Support
Support FLRAA IP working groups in the development and implementation of the FLRAA IP strategy
Ensure the FLRAA DE supports the IP strategy
Provide guidance and support to FLRAA Data Management and FLRAA Configuration Management to ensure data deliverables support the FLRAA IP Overarching Systems Engineering Support
Provide systems engineering subject matter expertise on various SE initiatives as assigned
Support system requirement development/management
Support various design reviews to ensure entrance and exit criteria are met
Serve as a FLRAA SE representative on various internal and external working groups
Support the development and facilitation of systems engineering processes to include requirements management, configuration management, data management, risk management, etc.
Support the development of program and milestone documentation to include the Systems Engineering Plan (SEP), Systems Specification, and Performance Work Statement (PWS) and/or Statement of Work (SoW)
Support FLRAA Model Based Systems Engineering (MBSE) activities
Required Skills/Experience:
10 years of experience in a technical field related to Aviation
3 years of experience in a Project Management Office
Systems engineering experience on a complex acquisition program
Experience working on Army Aviation development programs
Experience with digital engineering
Working knowledge through application of Model Based Systems Engineering (MBSE) tools and methodologies
Experience developing and implementing tools to conduct requirements management and traceability, data management, configuration management, and risk management
Ability to support complex development and engineering projects, work effectively with others, and manage multiple projects simultaneously
Ability to work as part of a team conducting trade studies, technical projects, or problem resolution
Ability to develop strong working relationships and rapport with subordinate, peer, and management personnel within the home organization and with contemporary organizations and contract partners
Travel: 25%
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
BS in an Engineering field and 10 years of relevant experience. Years of experience may be reduced if candidate has strong experience and a Master's Degree.
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
#cjpost #dpost
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/openings/peopletec/jobs/1612971-421753