Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. The Ideal Candidate : The IT department is looking for individuals who will utilize their customer service skills to help end users across the City and to work in a team-based environment to achieve common goals. The selected individuals will demonstrate the a bility to organize and prioritize multiple priorities while adapting to changing technologies and new systems While not required , the ideal candidate will preferably have a CompTIA A+ certification. Are you the ideal candidate? If so, apply now! Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
Training & Experience Questions : In addition to submitting the application, you will need to answer the Training & Experience questions at the end of the application as this is your Civil Service Exam .
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire two (2) Information Technology Support Specialists in the Information Technology Division of the Finance Department. If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer. Civil Service Testing : The Civil Service Exam for this position will be a Training and Experience Questionnaire. All applicants interested in consideration must complete the Training and Experience questions attached at the end of this job posting. Training and Experience Questionnaires will be evaluated and given a score. The score received will be the candidate's Civil Service Exam score and will determine the candidate's rank on the eligibility list. It is, therefore, in the candidate's best interest to answer each question completely and thoroughly. INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Under general supervision, provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Information Technology Support Specialist series expected to perform duties under general supervision. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
DISTINGUISHING CHARACTERISTICS
This is the experienced class in the Information Technology Support Specialist series. This class is distinguished from the Information Technology Support Specialist I by the performance of more complex duties as assigned. Incumbent is fully aware of the operating procedures and policies of the work unit and able to perform duties with little supervision.
Applicants must possess the following minimum qualifications to continue in the recruitment process: INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Education and Experience: High School Diploma or equivalent and one (1) year of responsible computer and network support experience. Licenses and Certificates: Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license. Must possess within six (6) months of hire, Incident Command System (ICS) 100/200. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Education and Experience:
High School Diploma or equivalent and three (3) years of responsible computer and network support experience.
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Install, configure, and support computer software, hardware, network, and peripheral equipment. Assist in the installation, setup, support, configuration and backup of network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers. Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records. Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls. Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources. Troubleshoot multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments. Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize, prioritize work schedule and handle multiple priorities under supervision
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets. SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Understand, interpret, and effectively explain a variety of hardware and software applications to users.
Install, configure, and support computer software, hardware, network, and peripheral equipment.
Install, setup, support, configure and backup network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
Troubleshoot and administer multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
Assemble information regarding proposed technology strategies and information processing plans for presentation to departmental representatives.
Assist in the management of computer maintenance contracts to ensure end-user satisfaction with the quality of service provided.
Execute small projects on own and work with management in planning and executing larger local projects.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Knowledge of operating characteristics of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize and prioritize work schedule and handle multiple priorities, projects and complex tasks independently
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work independently to analyze problems and implement solutions
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer : The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Apr 17, 2024
Full time
Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. The Ideal Candidate : The IT department is looking for individuals who will utilize their customer service skills to help end users across the City and to work in a team-based environment to achieve common goals. The selected individuals will demonstrate the a bility to organize and prioritize multiple priorities while adapting to changing technologies and new systems While not required , the ideal candidate will preferably have a CompTIA A+ certification. Are you the ideal candidate? If so, apply now! Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
Training & Experience Questions : In addition to submitting the application, you will need to answer the Training & Experience questions at the end of the application as this is your Civil Service Exam .
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire two (2) Information Technology Support Specialists in the Information Technology Division of the Finance Department. If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer. Civil Service Testing : The Civil Service Exam for this position will be a Training and Experience Questionnaire. All applicants interested in consideration must complete the Training and Experience questions attached at the end of this job posting. Training and Experience Questionnaires will be evaluated and given a score. The score received will be the candidate's Civil Service Exam score and will determine the candidate's rank on the eligibility list. It is, therefore, in the candidate's best interest to answer each question completely and thoroughly. INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Under general supervision, provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Information Technology Support Specialist series expected to perform duties under general supervision. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
DISTINGUISHING CHARACTERISTICS
This is the experienced class in the Information Technology Support Specialist series. This class is distinguished from the Information Technology Support Specialist I by the performance of more complex duties as assigned. Incumbent is fully aware of the operating procedures and policies of the work unit and able to perform duties with little supervision.
Applicants must possess the following minimum qualifications to continue in the recruitment process: INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Education and Experience: High School Diploma or equivalent and one (1) year of responsible computer and network support experience. Licenses and Certificates: Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license. Must possess within six (6) months of hire, Incident Command System (ICS) 100/200. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Education and Experience:
High School Diploma or equivalent and three (3) years of responsible computer and network support experience.
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Install, configure, and support computer software, hardware, network, and peripheral equipment. Assist in the installation, setup, support, configuration and backup of network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers. Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records. Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls. Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources. Troubleshoot multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments. Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize, prioritize work schedule and handle multiple priorities under supervision
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets. SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Understand, interpret, and effectively explain a variety of hardware and software applications to users.
Install, configure, and support computer software, hardware, network, and peripheral equipment.
Install, setup, support, configure and backup network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
Troubleshoot and administer multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
Assemble information regarding proposed technology strategies and information processing plans for presentation to departmental representatives.
Assist in the management of computer maintenance contracts to ensure end-user satisfaction with the quality of service provided.
Execute small projects on own and work with management in planning and executing larger local projects.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Knowledge of operating characteristics of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize and prioritize work schedule and handle multiple priorities, projects and complex tasks independently
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work independently to analyze problems and implement solutions
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer : The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Mar 07, 2023
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
WORK SCHEDULE: This position is On-Call specifically for Adolescent Housing Services (Under-18), part-time , and non-exempt. Work schedules will vary and may include days, weekends, swing, grave, and holidays depending on program need. Shifts Coverage Needed: (Day shift hours are from 7:00 a.m. to 3:00 p.m. or 8:00 a.m. to 4:00 p.m., Swing shifts are 3:00pm to 11pm or 4:00 p.m. to 12:00 a.m., and Grave shift hours are 11:00 p.m. to 7:00 a.m. or 12:00 a.m. to 8:00 a.m.). On-Calls typically work mostly weekends, holidays, and emergency shift openings but schedules may vary due to emergent needs of program. On-Calls receive $1.75 per hour pay differential in lieu of benefits.
All applicants who work in our Casa de los Amigos program will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT ADOLESCENT HOUSING SERVICES: YouthCare’s Adolescent Housing Services is composed of two short-term shelters - HOPE Center and Adolescent Shelter, a shelter for unaccompanied minors Casa De Los Amigos, and long-term transitional living program Pathways. This department serves adolescents aged 12 to 17, is licensed by Washington State Department of Licensing Resources, and follow the Washington Administrative Codes (WAC 110-145-XXXX).
POSITION SUMMARY: Under the supervision of the Program Manager and/or Program Supervisor at each program location, the On-Call Youth Counselor for Adolescent Housing Services is responsible for the daily management of the program site. All Housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. Youth Counselor's task is to create a safe and caring environment for high risk youth in residence who are preparing to transition to become more self-sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
ESSENTIAL RESPONSIBILITIES:
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention to residents. Must be able to apply positive behavior modification techniques and model effective de-escalation and problem-solving skills.
Provide transportation with agency vehicles and or support for appointments (medical, counseling, etc.) as needed.
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filling shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in On-Call basis for the program and the agency, as required by individual program and agency needs.
With direction from Manager or Supervisor, help plan for, direct and/or provide support for recreational, educational, and therapeutic activities that are in alignment with service plans and permanency goals.
Instruct and assist youth in self-care skills/tasks, including personal care and preparing food for meals and snacks in accordance with posted menus. May be required to assist in packing client belongings and cleaning and sanitizing of exited bedrooms.
Depending on program needs, at designated times, prepare and cook meals for up to 20 clients.
Attend and fully participate in training sessions as required by program contracts (a minimum of 24 hours is required per year for Pathways, Hope Center, and Adolescent Shelter. A minimum of 40 hours per year is required for Casa).
Respond to program leadership for shift openings. Must provide monthly availability for at least three shifts per month.
Read and Complete daily progress notes, emails, logbook, and any other tracking documentation of provided client services.
Comply with mandated reporting requirements as outlined in the WACs.
Oversee the safety and cleanliness of the facility, including the restrooms, laundry room, the community room, and adjoining deck. Perform light janitorial work, including vacuuming carpets; taking out trash; sweeping/mopping floors; and similar tasks. Compile maintenance requests and submit to Program Manager or Program Supervisor as needed.
May need to dispense medication, and complete related documentation. May need to perform weekly medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Complete incident reports on any facility damage, medical emergencies or any significant incident which occurs in program or with client care.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
1 year of experience successfully working with at-risk-youth or young adults in a crisis, during outreach efforts or in residential setting.
High School Diploma or GED.
Experience and credentials must comply with program contract requirements including but not limited to the Washington State Department of Children, Youth & Families (DCYF) background check and must be at least 21 years of age. DCYF background checks is required for all employees working in Under-18 Housing programs.
Fluency in Spanish (both written and verbal).
PREFERRED REQUIREMENTS:
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred. Bilingual candidates strongly encouraged to apply.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Computer software skills including Windows, Microsoft outlook, Microsoft Word
Initiative, creativity, reliability, flexibility, thoroughness
Strong oral and written communication skills with good quality spelling, grammar and punctuation
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to deal therapeutically with behavioral and emotional problems presented by youth and understanding of emotionally, physically and sexually abused youth.
Ability to coordinate overall program functioning.
Ability to answer program phone, complete intakes/exits, and communicate with guardians, supervisors, and community resources. Ability to accurately maintain and produce files, records, logs and reports.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability and willingness to stay awake and alert during overnight shifts.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and youth safety.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: Tax-deferred 401(k) retirement participation is available to eligible On-Call employees after successful completion of the 90-day Introductory Period. On-Call employees also earn Sick and Safe Leave in compliance with the City of Seattle Ordinance.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
Feb 03, 2023
Full time
WORK SCHEDULE: This position is On-Call specifically for Adolescent Housing Services (Under-18), part-time , and non-exempt. Work schedules will vary and may include days, weekends, swing, grave, and holidays depending on program need. Shifts Coverage Needed: (Day shift hours are from 7:00 a.m. to 3:00 p.m. or 8:00 a.m. to 4:00 p.m., Swing shifts are 3:00pm to 11pm or 4:00 p.m. to 12:00 a.m., and Grave shift hours are 11:00 p.m. to 7:00 a.m. or 12:00 a.m. to 8:00 a.m.). On-Calls typically work mostly weekends, holidays, and emergency shift openings but schedules may vary due to emergent needs of program. On-Calls receive $1.75 per hour pay differential in lieu of benefits.
All applicants who work in our Casa de los Amigos program will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT ADOLESCENT HOUSING SERVICES: YouthCare’s Adolescent Housing Services is composed of two short-term shelters - HOPE Center and Adolescent Shelter, a shelter for unaccompanied minors Casa De Los Amigos, and long-term transitional living program Pathways. This department serves adolescents aged 12 to 17, is licensed by Washington State Department of Licensing Resources, and follow the Washington Administrative Codes (WAC 110-145-XXXX).
POSITION SUMMARY: Under the supervision of the Program Manager and/or Program Supervisor at each program location, the On-Call Youth Counselor for Adolescent Housing Services is responsible for the daily management of the program site. All Housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. Youth Counselor's task is to create a safe and caring environment for high risk youth in residence who are preparing to transition to become more self-sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
ESSENTIAL RESPONSIBILITIES:
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention to residents. Must be able to apply positive behavior modification techniques and model effective de-escalation and problem-solving skills.
Provide transportation with agency vehicles and or support for appointments (medical, counseling, etc.) as needed.
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filling shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in On-Call basis for the program and the agency, as required by individual program and agency needs.
With direction from Manager or Supervisor, help plan for, direct and/or provide support for recreational, educational, and therapeutic activities that are in alignment with service plans and permanency goals.
Instruct and assist youth in self-care skills/tasks, including personal care and preparing food for meals and snacks in accordance with posted menus. May be required to assist in packing client belongings and cleaning and sanitizing of exited bedrooms.
Depending on program needs, at designated times, prepare and cook meals for up to 20 clients.
Attend and fully participate in training sessions as required by program contracts (a minimum of 24 hours is required per year for Pathways, Hope Center, and Adolescent Shelter. A minimum of 40 hours per year is required for Casa).
Respond to program leadership for shift openings. Must provide monthly availability for at least three shifts per month.
Read and Complete daily progress notes, emails, logbook, and any other tracking documentation of provided client services.
Comply with mandated reporting requirements as outlined in the WACs.
Oversee the safety and cleanliness of the facility, including the restrooms, laundry room, the community room, and adjoining deck. Perform light janitorial work, including vacuuming carpets; taking out trash; sweeping/mopping floors; and similar tasks. Compile maintenance requests and submit to Program Manager or Program Supervisor as needed.
May need to dispense medication, and complete related documentation. May need to perform weekly medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Complete incident reports on any facility damage, medical emergencies or any significant incident which occurs in program or with client care.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
1 year of experience successfully working with at-risk-youth or young adults in a crisis, during outreach efforts or in residential setting.
High School Diploma or GED.
Experience and credentials must comply with program contract requirements including but not limited to the Washington State Department of Children, Youth & Families (DCYF) background check and must be at least 21 years of age. DCYF background checks is required for all employees working in Under-18 Housing programs.
Fluency in Spanish (both written and verbal).
PREFERRED REQUIREMENTS:
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred. Bilingual candidates strongly encouraged to apply.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Computer software skills including Windows, Microsoft outlook, Microsoft Word
Initiative, creativity, reliability, flexibility, thoroughness
Strong oral and written communication skills with good quality spelling, grammar and punctuation
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to deal therapeutically with behavioral and emotional problems presented by youth and understanding of emotionally, physically and sexually abused youth.
Ability to coordinate overall program functioning.
Ability to answer program phone, complete intakes/exits, and communicate with guardians, supervisors, and community resources. Ability to accurately maintain and produce files, records, logs and reports.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability and willingness to stay awake and alert during overnight shifts.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and youth safety.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: Tax-deferred 401(k) retirement participation is available to eligible On-Call employees after successful completion of the 90-day Introductory Period. On-Call employees also earn Sick and Safe Leave in compliance with the City of Seattle Ordinance.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Nov 03, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
As the administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s youth cohort, but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professional
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Project Coordination
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g. master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Quality Assurance and Data Entry
Monitor and review all housing inventory data in tracking system (i.e., CaseWorthy)
Correct missing or incorrect data on a quarterly basis
Ensure team weekly, monthly, and quarterly goals are met and documented within CaseWorthy
Submit weekly, monthly, and ad hoc reports
Meetings & Training Facilitation
Develop and conduct trainings for CHH staff and subcontracted staff on landlord-tenant law, landlord engagement and relationship building
Attend required conferences, trainings (i.e., HMIS, or any system-wide trainings) and webinars
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
Participate in applicable system-level external committees
Staff Supervision
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
Supervise one Landlord Engagement Specialist dedicated to supporting the KEYS program
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect the organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
Landlord Engagement Specialist (4)
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field and 1 or more years of Housing or Business/Real Estate experience OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience PLUS Valid driver's license and acceptable vehicle
insurance PLUS Reliable vehicle transportation
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone. This role requires work outside of the office as well, and within the community an employee may encounter stairs, spaces that are not ADA accessible, spaces with poor ventilation, etc. This role requires the ability to operate a vehicle, including a valid driver’s license, car insurance, and reliable access to a vehicle. Should an employee need accommodation to any of these demands, they should reach out to their supervisor and human resources.
Aug 24, 2022
Full time
As the administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s youth cohort, but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professional
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Project Coordination
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g. master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Quality Assurance and Data Entry
Monitor and review all housing inventory data in tracking system (i.e., CaseWorthy)
Correct missing or incorrect data on a quarterly basis
Ensure team weekly, monthly, and quarterly goals are met and documented within CaseWorthy
Submit weekly, monthly, and ad hoc reports
Meetings & Training Facilitation
Develop and conduct trainings for CHH staff and subcontracted staff on landlord-tenant law, landlord engagement and relationship building
Attend required conferences, trainings (i.e., HMIS, or any system-wide trainings) and webinars
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
Participate in applicable system-level external committees
Staff Supervision
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
Supervise one Landlord Engagement Specialist dedicated to supporting the KEYS program
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect the organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
Landlord Engagement Specialist (4)
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field and 1 or more years of Housing or Business/Real Estate experience OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience PLUS Valid driver's license and acceptable vehicle
insurance PLUS Reliable vehicle transportation
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone. This role requires work outside of the office as well, and within the community an employee may encounter stairs, spaces that are not ADA accessible, spaces with poor ventilation, etc. This role requires the ability to operate a vehicle, including a valid driver’s license, car insurance, and reliable access to a vehicle. Should an employee need accommodation to any of these demands, they should reach out to their supervisor and human resources.
This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
Assesses customer needs in scheduling and issuing a variety of service order requests;
Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
Determines and obtains security deposits for new business accounts;
Promotes, explains, and sets up customer service programs;
Responds to emergency calls and issues appropriate orders
Required Knowledge, Skills, Abilities & Experience
High School Graduate or GED
0 to 2+ years related experience;
Knowledge of basic math to add, subtract, multiply, and divide;
Knowledge of Business Office policies and procedures;
Knowledge of personal computer and related software;
Knowledge of and the ability to use good telephone skills and etiquette;
Skilled in relating interpersonally;
Ability to read and understand written policies;
Ability to follow written and oral instructions;
Ability to communicate effectively orally and in writing;
Ability to handle emergencies and stressful situations.
Bilingual Spanish speaking is a plus but not required.
The Company is actively seeking United States military veterans who meet the qualifications outlined above
Education Requirements
Education Level: Required: High School Graduate , GED
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
Jul 20, 2021
Full time
This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
Assesses customer needs in scheduling and issuing a variety of service order requests;
Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
Determines and obtains security deposits for new business accounts;
Promotes, explains, and sets up customer service programs;
Responds to emergency calls and issues appropriate orders
Required Knowledge, Skills, Abilities & Experience
High School Graduate or GED
0 to 2+ years related experience;
Knowledge of basic math to add, subtract, multiply, and divide;
Knowledge of Business Office policies and procedures;
Knowledge of personal computer and related software;
Knowledge of and the ability to use good telephone skills and etiquette;
Skilled in relating interpersonally;
Ability to read and understand written policies;
Ability to follow written and oral instructions;
Ability to communicate effectively orally and in writing;
Ability to handle emergencies and stressful situations.
Bilingual Spanish speaking is a plus but not required.
The Company is actively seeking United States military veterans who meet the qualifications outlined above
Education Requirements
Education Level: Required: High School Graduate , GED
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions