Job Summary
The Department Information Systems Coordinator (DISC) provides technical assistance and support to the Sheriff’s Office, Jail Services, and other local law enforcement agencies in planning, developing, and operating a regional law enforcement information network. This position will work directly within Clark County Information Technology (IT) and collaborate with Clark County Sheriff’s Office (CCSO) management, with key responsibilities of overseeing database and application technologies used in reporting; optimizing systems for information analysis; and coordinating related enforcement activities among multiple agencies. These responsibilities necessitate both a thorough understanding of the department processes and workflow, and comprehensive knowledge of the capabilities of the available computer software and programs as well as various niche technology products specific to law enforcement. Duties typically include, but are not limited to: Assist in the installation, administration, and support of various CCSO, Jail Services, and vendor-based hardware and software systems/applications. • Participate in evaluating, recommending, and selecting application and/or hardware products needed to support the Sheriff’s Office or partner agencies. • Assist users on day-to-day computer related issues such as setting changes, printer issues, burn CDs/DVDs, file recovery, and general application use. • Provide initial or secondary troubleshooting on system/server failure and coordinate with County IT to determine the appropriate fixes. Assists in break fix where applicable or in County IT absence. • Assist in the development, maintenance, and troubleshooting of data transfer process between CCSO systems, County IT, and vendors. • Assist in the design and development of department level relational database (e.g. SQL database) and database objects to support in-house developed applications. (I.E. – Win-Pak) • Assist in coordinating database support functions for law enforcement systems including security administration, performance tuning, and data moves. • Perform system administration for reporting systems (e.g. SQL Reporting Service) including security administration, setup, bug fixes, and deployment. • Convert and migrate data from existing systems to new systems and provide on-going system maintenance for client. • Develop ad-hoc query, data extraction, and other reports to meet the department and external agencies objectives. (I.E. – SSRS reports) • Analyze data and create reports (I.E. – SSRS or other required formats for presentations) as needed for customers. • Monitor and track inventory of law enforcement hardware and software including laptops, projectors, etc. • Assist in the development of short-term and long-term strategic planning for the law enforcement IS support unit. • Research, suggest, design, validate, and deploy new law enforcement and mobile related technology. (I.E. – Apple iOS phones and iPads, Android phones, body cameras) • Assist in Bodycam support related to hardware and supporting applications. • Utilize MobileIron MDM solution to support the management of Apple iOS and Android phones. • Assist outside agencies on items and issues related to law enforcement records management systems. Clark County Washington is a growing and diverse community. The Sheriff's Office values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. Applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds are highly encouraged. Our department values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. Our department also encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. This position has the option of a remote/hybrid work schedule possibility. However, the candidate selected must reside in OR or WA. No Exceptions.
Qualifications
Education and Experience:
Education equivalent to an associate degree in computer science or closely related field (directly related work experience may substitute for the degree requirement) plus three to five years of responsible experience in supporting computer technology users and systems is required. The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts will be required at the time of hire.
The ideal candidate will have the following strengths and abilities:
Strong oral/written communication, and interpersonal/teamwork skills
Knowledge of the functions and/or processes in the field of criminal justice and/or law enforcement is highly desirable
Possession of or ability to obtain a valid driver’s license
Ability to lift to 30 lb. of computer accessories and/or supplies
Knowledge of: current and developing computer-based technologies and trends; Microsoft O365, Microsoft .NET Framework, including VB.Net and ASP.Net; Microsoft SQL Server (2000/2005/2008/2012/2016/2019), SQL Server Reporting Services (SSRS), T-SQL, and ODBC, OLEDB, ADO.Net; desktop and web based scripting and development; security; principles and practices of local area network management; basic ability to troubleshoot technical hardware, personal computers, and mobile computer platforms; scheduled tasks, services and SQL Agent; XML and XSLT; data transfer utilities and principles of ETL; work flow processes and goals within the Sheriff’s Office and Jail Services department.
Ability to: analyze problems, identify their basic elements, and provide logical solutions; evaluate user requirements and ways to meet requirements through effective applications relevant to information analysis and mapping; prepare supporting documentation of various applications & systems; work effectively and collaboratively with multiple agency personnel at all levels; work independently with minimal guidance; maintain proficiency in rapidly evolving technological environment and stay abreast of new trends and innovations in the field of management information systems, particularly as related to law enforcement; communicate clearly and concisely in both oral and written form; read, interpret and apply complex technical publications; establish and maintain effective working relationships with those contacted in the course of work; train and assist others in using simple and complex computer applications; prepare clear and concise reports; manipulate computer components and operate a keyboard; visually operate programs and systems.
Selection Process:
Resumes and other documents must be attached together in the 'Resume Upload' section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/ Fail) - An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment references will be conducted for the final candidates and may include verification of education.
Examples of Duties
Duties may include but are not limited to the following:
Facilitates the department’s production of data necessary to achieve broad department objectives; may include needs assessment of information needs, analysis of workflow, and evaluation of available software packages.
Maximizes the department’s use of software through designing spreadsheet and word processing macros; developing databases; downloading data and modifying software programs for specific department needs.
Work within the Department of Information Technology to seek solutions to problems, plan technology installations, and ensure compliance with County-wide standards.
Formats and creates reports using standard applications.
Maintains inventory of software and hardware throughout the department.
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into department PCs; trouble shoots hardware problems.
Responds to users' inquiries concerning systems operations; diagnoses software and operator problems; seeks and implements solutions; replaces software packages.
Formulate the Department’s web page content; interact with other web designers within the County; regularly meet with information Specialists throughout the County to share ideas, solutions and maintain up to date knowledge.
Assist staff with basic PC software problems; at the higher level, develop and deliver training to staff on the use of technology and department specific programs.
Performs other duties as assigned.
Salary Grade
Sheriff Support.11
Salary Range
$35.29 - $47.64- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Mar 27, 2024
Full time
Job Summary
The Department Information Systems Coordinator (DISC) provides technical assistance and support to the Sheriff’s Office, Jail Services, and other local law enforcement agencies in planning, developing, and operating a regional law enforcement information network. This position will work directly within Clark County Information Technology (IT) and collaborate with Clark County Sheriff’s Office (CCSO) management, with key responsibilities of overseeing database and application technologies used in reporting; optimizing systems for information analysis; and coordinating related enforcement activities among multiple agencies. These responsibilities necessitate both a thorough understanding of the department processes and workflow, and comprehensive knowledge of the capabilities of the available computer software and programs as well as various niche technology products specific to law enforcement. Duties typically include, but are not limited to: Assist in the installation, administration, and support of various CCSO, Jail Services, and vendor-based hardware and software systems/applications. • Participate in evaluating, recommending, and selecting application and/or hardware products needed to support the Sheriff’s Office or partner agencies. • Assist users on day-to-day computer related issues such as setting changes, printer issues, burn CDs/DVDs, file recovery, and general application use. • Provide initial or secondary troubleshooting on system/server failure and coordinate with County IT to determine the appropriate fixes. Assists in break fix where applicable or in County IT absence. • Assist in the development, maintenance, and troubleshooting of data transfer process between CCSO systems, County IT, and vendors. • Assist in the design and development of department level relational database (e.g. SQL database) and database objects to support in-house developed applications. (I.E. – Win-Pak) • Assist in coordinating database support functions for law enforcement systems including security administration, performance tuning, and data moves. • Perform system administration for reporting systems (e.g. SQL Reporting Service) including security administration, setup, bug fixes, and deployment. • Convert and migrate data from existing systems to new systems and provide on-going system maintenance for client. • Develop ad-hoc query, data extraction, and other reports to meet the department and external agencies objectives. (I.E. – SSRS reports) • Analyze data and create reports (I.E. – SSRS or other required formats for presentations) as needed for customers. • Monitor and track inventory of law enforcement hardware and software including laptops, projectors, etc. • Assist in the development of short-term and long-term strategic planning for the law enforcement IS support unit. • Research, suggest, design, validate, and deploy new law enforcement and mobile related technology. (I.E. – Apple iOS phones and iPads, Android phones, body cameras) • Assist in Bodycam support related to hardware and supporting applications. • Utilize MobileIron MDM solution to support the management of Apple iOS and Android phones. • Assist outside agencies on items and issues related to law enforcement records management systems. Clark County Washington is a growing and diverse community. The Sheriff's Office values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. Applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds are highly encouraged. Our department values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. Our department also encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. This position has the option of a remote/hybrid work schedule possibility. However, the candidate selected must reside in OR or WA. No Exceptions.
Qualifications
Education and Experience:
Education equivalent to an associate degree in computer science or closely related field (directly related work experience may substitute for the degree requirement) plus three to five years of responsible experience in supporting computer technology users and systems is required. The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts will be required at the time of hire.
The ideal candidate will have the following strengths and abilities:
Strong oral/written communication, and interpersonal/teamwork skills
Knowledge of the functions and/or processes in the field of criminal justice and/or law enforcement is highly desirable
Possession of or ability to obtain a valid driver’s license
Ability to lift to 30 lb. of computer accessories and/or supplies
Knowledge of: current and developing computer-based technologies and trends; Microsoft O365, Microsoft .NET Framework, including VB.Net and ASP.Net; Microsoft SQL Server (2000/2005/2008/2012/2016/2019), SQL Server Reporting Services (SSRS), T-SQL, and ODBC, OLEDB, ADO.Net; desktop and web based scripting and development; security; principles and practices of local area network management; basic ability to troubleshoot technical hardware, personal computers, and mobile computer platforms; scheduled tasks, services and SQL Agent; XML and XSLT; data transfer utilities and principles of ETL; work flow processes and goals within the Sheriff’s Office and Jail Services department.
Ability to: analyze problems, identify their basic elements, and provide logical solutions; evaluate user requirements and ways to meet requirements through effective applications relevant to information analysis and mapping; prepare supporting documentation of various applications & systems; work effectively and collaboratively with multiple agency personnel at all levels; work independently with minimal guidance; maintain proficiency in rapidly evolving technological environment and stay abreast of new trends and innovations in the field of management information systems, particularly as related to law enforcement; communicate clearly and concisely in both oral and written form; read, interpret and apply complex technical publications; establish and maintain effective working relationships with those contacted in the course of work; train and assist others in using simple and complex computer applications; prepare clear and concise reports; manipulate computer components and operate a keyboard; visually operate programs and systems.
Selection Process:
Resumes and other documents must be attached together in the 'Resume Upload' section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/ Fail) - An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment references will be conducted for the final candidates and may include verification of education.
Examples of Duties
Duties may include but are not limited to the following:
Facilitates the department’s production of data necessary to achieve broad department objectives; may include needs assessment of information needs, analysis of workflow, and evaluation of available software packages.
Maximizes the department’s use of software through designing spreadsheet and word processing macros; developing databases; downloading data and modifying software programs for specific department needs.
Work within the Department of Information Technology to seek solutions to problems, plan technology installations, and ensure compliance with County-wide standards.
Formats and creates reports using standard applications.
Maintains inventory of software and hardware throughout the department.
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into department PCs; trouble shoots hardware problems.
Responds to users' inquiries concerning systems operations; diagnoses software and operator problems; seeks and implements solutions; replaces software packages.
Formulate the Department’s web page content; interact with other web designers within the County; regularly meet with information Specialists throughout the County to share ideas, solutions and maintain up to date knowledge.
Assist staff with basic PC software problems; at the higher level, develop and deliver training to staff on the use of technology and department specific programs.
Performs other duties as assigned.
Salary Grade
Sheriff Support.11
Salary Range
$35.29 - $47.64- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Ocean Associates Inc. (OAI) is seeking applicants to provide Fish Health Lab support to the National Oceanic Atmospheric Administration (NOAA), National Marine Fisheries Service (NMFS), Northwest Fisheries Science Center (NWFSC), Newport Research Station in Newport, OR. We are seeking applicants for this position prospectively, which is dependent on award of contract. OAI is a Virginia corporation established in 2003 that provides consulting and technical services to the U.S. government, non-governmental organizations, international organizations, and the private sector. We specialize in scientific program and project management, strategic planning, professional and technical services, and stakeholder engagement, supporting government contracts.
Background
The Environmental and Fisheries Sciences (EFS) Division performs research that addresses the influence of factors such as vaccines, dietary supplements, temperature, and contaminants on disease and predation of fish. This research addresses and supports NOAA Fisheries and NWFSC research agendas, including: presidential executive order, EO#13921 Promoting American Seafood Competitiveness and Economic Growth; National Strategic Plan for Aquaculture Research’s Objective 3.1 to “Develop strategies to protect the health and well-being of aquaculture species”; and NWFSC’s 5–10 Year Strategic Plan for Aquaculture Science’s recommendation to support finfish aquaculture and bolster aquatic animal disease research and expertise.
The development of finfish aquaculture relies on the rearing of healthy fish. Disease occurs during commercial culture, wasting valuable time, resources, and products. Disease management issues will only increase as global temperatures and demand for aquaculture products increase. The EFS Division conducts research in the areas of aquatic animal health and disease in order to assess and minimize the impact of diseases on both important cultured and wild species. These areas of research are important to the Center’s research programs with finfish and shellfish aquaculture as well as characterizing disease interactions between and among both wild and cultured species. Disease of aquatic species can severely impact the health of both cultured and wild aquatic species at various life stages.
Description
Conduct both basic and applied research in the areas of aquatic animal health and disease in order to assess the impact of stressors and mitigating treatments on both cultured and wild aquatic species. These topics are important to the Center’s various aquaculture research involving finfish and shellfish, as well as to characterizing environmental interactions between, and among, wild and cultured aquatic species.
Tasks
The employee will perform the following key tasks:
Task 1 Husbandry of multiple aquatic species
The employee shall perform husbandry for aquatic species (e.g., salmon, sablefish) reared and held at the laboratory facility. Required husbandry practices shall include cleaning tanks and troughs, changing filters, feeding aquatic species, moving and distributing aquatic species, monitoring growth of aquatic species and adjusting feeds and densities as needed, measuring water quality parameters, monitoring and maintaining system processes (e.g., heaters, chillers, pumps, filters) in order to produce healthy finfish and shellfish.
Task 2 Laboratory organization and operation
Properly organize the laboratories, noting when supplies and resources need re-stocking, and maintaining needed safety and chemical hygiene practices.
The employee shall maintain and organize laboratories, which includes having labs: with properly maintained and operational laboratory equipment; in compliance with the Center’s safe chemical hygiene practices, updated online chemical database, and properly labeled chemicals; and with personnel and equipment adhering to laboratory safety practices. The employee will assist property manager and purchasing agent with laboratory and office property inventory, and consumables requests in order to maintain NOAA property records and ensure that labs are stocked with general and assay-specific consumable supplies.
Task 3 Pathogen challenge
The employee shall participate in determining and analyzing pathogen challenges of fish, which includes culturing pathogens of fish/shellfish in agar and broth media, characterizing the pathogen using a variety of techniques (e.g. media culture, spectrophotometer, PCR) and properly storing frozen bacterial stock for later experiments.
The employee shall expose fish/shellfish to pathogens, collect samples by necropsy, collect mortalities, record data, and analyze results using established laboratory protocols in R Studio.
The employee shall monitor mortalities over time. Autoclave waste at the end of experiments.
Task 4 Assistance with laboratory experiments
The employee shall assist in method optimization and utilization of various assays in order to evaluate factors that may alter aquatic species health. Optimizing methods may include determining and obtaining experimental baselines for positive and negative controls, and range-finding of appropriate treatment levels in pilot studies. Method utilization involves applying assays in larger scale experiments using live aquatic species, tissues, and/or factors that may affect their health, e.g., stressors, pathogens, vaccines, feed additives. Assays can include the use of specialized equipment, such as spectrophotometer, video cameras, distillation glassware apparatus, microplate readers, etc.
The employee shall construct graphs and tables of associated data using standard desktop graphics packages for use in reports, presentations at meetings, and conferences, and for preparation of peer reviewed publications. The contractor shall be responsible for scientific writing and editing of sections of annual reports and peer-reviewed publications with staff scientists.
Start Date: Start date is contingent on award of contract.
Location: NOAA/NMFS/NWFSC, Newport Research Station, Newport, OR
Salary and Benefits: This is a full-time position with benefits. Salary, commensurate with experience, between $30-40/hr.
Requirements
Applicants must have the following minimum qualifications:
Master’s degree, or higher, from an accredited college or university with a major directly related in a field of study as related to the requirements of specific task order outlined below with emphasis in fisheries.
Excellent written and verbal communication skills.
Ability to work effectively both individually and collaboratively in a team/group setting.
Ability to receive constructive feedback and implement appropriate action.
Additional preferred requirements:
Experience in working with diseases that affect aquatic species.
Experience in fish husbandry practices of aquatic species, and knowledge of water quality issues that may affect aquatic species.
Experience in applying microbiological, chemical, and behavioral techniques that are applied to research questions on fish health.
Seven (7) years or more experience working in a laboratory setting.
Only qualified applicants that meet minimum experience or background requirements stated above need apply. When applying for this position you will be asked to upload your resume at the end of this online application.
Applicants should submit a resume that includes the following:
Cover letter that briefly describes how you meet the required and preferred qualifications listed.
Work history for past 10 years or since last full-time education.
Education.
Previous experience or training with similar requirements.
Three professional references.
Include your name in the document file name.
Upload your resume in readable, not scanned, PDF or Word format (PDF is preferred).
Jul 03, 2023
Full time
Ocean Associates Inc. (OAI) is seeking applicants to provide Fish Health Lab support to the National Oceanic Atmospheric Administration (NOAA), National Marine Fisheries Service (NMFS), Northwest Fisheries Science Center (NWFSC), Newport Research Station in Newport, OR. We are seeking applicants for this position prospectively, which is dependent on award of contract. OAI is a Virginia corporation established in 2003 that provides consulting and technical services to the U.S. government, non-governmental organizations, international organizations, and the private sector. We specialize in scientific program and project management, strategic planning, professional and technical services, and stakeholder engagement, supporting government contracts.
Background
The Environmental and Fisheries Sciences (EFS) Division performs research that addresses the influence of factors such as vaccines, dietary supplements, temperature, and contaminants on disease and predation of fish. This research addresses and supports NOAA Fisheries and NWFSC research agendas, including: presidential executive order, EO#13921 Promoting American Seafood Competitiveness and Economic Growth; National Strategic Plan for Aquaculture Research’s Objective 3.1 to “Develop strategies to protect the health and well-being of aquaculture species”; and NWFSC’s 5–10 Year Strategic Plan for Aquaculture Science’s recommendation to support finfish aquaculture and bolster aquatic animal disease research and expertise.
The development of finfish aquaculture relies on the rearing of healthy fish. Disease occurs during commercial culture, wasting valuable time, resources, and products. Disease management issues will only increase as global temperatures and demand for aquaculture products increase. The EFS Division conducts research in the areas of aquatic animal health and disease in order to assess and minimize the impact of diseases on both important cultured and wild species. These areas of research are important to the Center’s research programs with finfish and shellfish aquaculture as well as characterizing disease interactions between and among both wild and cultured species. Disease of aquatic species can severely impact the health of both cultured and wild aquatic species at various life stages.
Description
Conduct both basic and applied research in the areas of aquatic animal health and disease in order to assess the impact of stressors and mitigating treatments on both cultured and wild aquatic species. These topics are important to the Center’s various aquaculture research involving finfish and shellfish, as well as to characterizing environmental interactions between, and among, wild and cultured aquatic species.
Tasks
The employee will perform the following key tasks:
Task 1 Husbandry of multiple aquatic species
The employee shall perform husbandry for aquatic species (e.g., salmon, sablefish) reared and held at the laboratory facility. Required husbandry practices shall include cleaning tanks and troughs, changing filters, feeding aquatic species, moving and distributing aquatic species, monitoring growth of aquatic species and adjusting feeds and densities as needed, measuring water quality parameters, monitoring and maintaining system processes (e.g., heaters, chillers, pumps, filters) in order to produce healthy finfish and shellfish.
Task 2 Laboratory organization and operation
Properly organize the laboratories, noting when supplies and resources need re-stocking, and maintaining needed safety and chemical hygiene practices.
The employee shall maintain and organize laboratories, which includes having labs: with properly maintained and operational laboratory equipment; in compliance with the Center’s safe chemical hygiene practices, updated online chemical database, and properly labeled chemicals; and with personnel and equipment adhering to laboratory safety practices. The employee will assist property manager and purchasing agent with laboratory and office property inventory, and consumables requests in order to maintain NOAA property records and ensure that labs are stocked with general and assay-specific consumable supplies.
Task 3 Pathogen challenge
The employee shall participate in determining and analyzing pathogen challenges of fish, which includes culturing pathogens of fish/shellfish in agar and broth media, characterizing the pathogen using a variety of techniques (e.g. media culture, spectrophotometer, PCR) and properly storing frozen bacterial stock for later experiments.
The employee shall expose fish/shellfish to pathogens, collect samples by necropsy, collect mortalities, record data, and analyze results using established laboratory protocols in R Studio.
The employee shall monitor mortalities over time. Autoclave waste at the end of experiments.
Task 4 Assistance with laboratory experiments
The employee shall assist in method optimization and utilization of various assays in order to evaluate factors that may alter aquatic species health. Optimizing methods may include determining and obtaining experimental baselines for positive and negative controls, and range-finding of appropriate treatment levels in pilot studies. Method utilization involves applying assays in larger scale experiments using live aquatic species, tissues, and/or factors that may affect their health, e.g., stressors, pathogens, vaccines, feed additives. Assays can include the use of specialized equipment, such as spectrophotometer, video cameras, distillation glassware apparatus, microplate readers, etc.
The employee shall construct graphs and tables of associated data using standard desktop graphics packages for use in reports, presentations at meetings, and conferences, and for preparation of peer reviewed publications. The contractor shall be responsible for scientific writing and editing of sections of annual reports and peer-reviewed publications with staff scientists.
Start Date: Start date is contingent on award of contract.
Location: NOAA/NMFS/NWFSC, Newport Research Station, Newport, OR
Salary and Benefits: This is a full-time position with benefits. Salary, commensurate with experience, between $30-40/hr.
Requirements
Applicants must have the following minimum qualifications:
Master’s degree, or higher, from an accredited college or university with a major directly related in a field of study as related to the requirements of specific task order outlined below with emphasis in fisheries.
Excellent written and verbal communication skills.
Ability to work effectively both individually and collaboratively in a team/group setting.
Ability to receive constructive feedback and implement appropriate action.
Additional preferred requirements:
Experience in working with diseases that affect aquatic species.
Experience in fish husbandry practices of aquatic species, and knowledge of water quality issues that may affect aquatic species.
Experience in applying microbiological, chemical, and behavioral techniques that are applied to research questions on fish health.
Seven (7) years or more experience working in a laboratory setting.
Only qualified applicants that meet minimum experience or background requirements stated above need apply. When applying for this position you will be asked to upload your resume at the end of this online application.
Applicants should submit a resume that includes the following:
Cover letter that briefly describes how you meet the required and preferred qualifications listed.
Work history for past 10 years or since last full-time education.
Education.
Previous experience or training with similar requirements.
Three professional references.
Include your name in the document file name.
Upload your resume in readable, not scanned, PDF or Word format (PDF is preferred).
Edpuzzle
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Description:
Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world.
Responsibilities:
Have a global vision of customer support
Diversify team to provide excellent support to all our users around the world
Coordinate and unify the different teams of customer support
Guarantee response time and best-in-class quality customer support responses
Develop and implement methods to quantify customer issues, doubts, and common questions
Deliver reports to Product team to improve UX and reduce workload for the CS team
Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences
Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary
Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide
Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points
Draft and implement the department’s budget
Ensure consistent execution of our Support objectives as measured by a variety of KPIs
Manage escalation of critical customer issues
Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback
Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale
Oversee team management to ensure target performance and quality levels are met while promoting individual professional growth and a positive, fun work environment
Own global strategy for time zone handoff, operational delivery, and measurement
Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally)
Recruit, interview, hire, and train departmental supervisory staff
Provide constructive and timely performance evaluations
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with customer service software, databases and tools
Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences
Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company
Adaptability to change
Awareness of industry trends and applications
High-speed internet connection
Education and Experience:
5+ years of experience building and leading world class global support teams with high impact results
Experience in a high-growth SaaS company preferred
Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation
Previous experience with managing, coaching and developing teams across different locations, cultures and countries
Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
May 09, 2022
Full time
Description:
Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world.
Responsibilities:
Have a global vision of customer support
Diversify team to provide excellent support to all our users around the world
Coordinate and unify the different teams of customer support
Guarantee response time and best-in-class quality customer support responses
Develop and implement methods to quantify customer issues, doubts, and common questions
Deliver reports to Product team to improve UX and reduce workload for the CS team
Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences
Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary
Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide
Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points
Draft and implement the department’s budget
Ensure consistent execution of our Support objectives as measured by a variety of KPIs
Manage escalation of critical customer issues
Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback
Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale
Oversee team management to ensure target performance and quality levels are met while promoting individual professional growth and a positive, fun work environment
Own global strategy for time zone handoff, operational delivery, and measurement
Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally)
Recruit, interview, hire, and train departmental supervisory staff
Provide constructive and timely performance evaluations
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with customer service software, databases and tools
Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences
Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company
Adaptability to change
Awareness of industry trends and applications
High-speed internet connection
Education and Experience:
5+ years of experience building and leading world class global support teams with high impact results
Experience in a high-growth SaaS company preferred
Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation
Previous experience with managing, coaching and developing teams across different locations, cultures and countries
Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
UrbanStems
New York, New York/Washington, District of Columbia
UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.
Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn.
We’re looking for a Customer Happiness Manager who will help us succeed in fulfilling our mission to #SendHappy. Our Happiness Team delivers exceptional customer follow-up, provides empathetic support and understanding during our customers’ most passionate moments, and ensures the entire operation is framed through the customer experience lens. This is a brand new position we’ve created, and we’d love for you to grow with us!
Responsibilities
Implement effective customer care procedures, policies, standards and best practices
Utilize strong de-escalation skills to assist customers in need, resolving any escalated customer concerns in a timely manner
Highlight trends and patterns from customer inquiries, injecting positive change across the business with creative tools to aid customers
Develop customer satisfaction goals and growth/performance metrics, and hold the Happiness Team accountable to these goals
Work with functional leaders to understand their key business metrics and improve performance against those measures via customer support; for example, partner closely with our development team to enhance and improve ecommerce processes for the best customer experience
Identify and communicate any web content errors or issues quickly to the appropriate channels for immediate resolution
Analyze and manage online fraud protection program and systems
Create a continual learning environment by mentoring team members with a focus on professional development; hire and train new customer care agents, and develop weekly and hourly agent schedules based on business needs
Manage budget relating to headcount and operating expenses for team operations
Qualifications
Bachelor's degree and minimum 5 years experience in a customer care position, with several in a managerial capacity; managing an offshore team a plus
Solid understanding of managerial best practices, building training programs, and demonstrated empathy and patience a must
Demonstrated experience delivering exceptional service across email, web chat, SMS and phone
1-2 years experience as a Zendesk administrator required
Proficiency in Microsoft Office, including Excel or Google Sheets, customer service software, databases, and CRM tools
Must possess an impeccable attention to detail
Strong communication, collaboration, and interpersonal skills
Strong ability to prioritize multiple projects and quickly adapt in an evolving environment
We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.
Aug 19, 2021
Full time
UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.
Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn.
We’re looking for a Customer Happiness Manager who will help us succeed in fulfilling our mission to #SendHappy. Our Happiness Team delivers exceptional customer follow-up, provides empathetic support and understanding during our customers’ most passionate moments, and ensures the entire operation is framed through the customer experience lens. This is a brand new position we’ve created, and we’d love for you to grow with us!
Responsibilities
Implement effective customer care procedures, policies, standards and best practices
Utilize strong de-escalation skills to assist customers in need, resolving any escalated customer concerns in a timely manner
Highlight trends and patterns from customer inquiries, injecting positive change across the business with creative tools to aid customers
Develop customer satisfaction goals and growth/performance metrics, and hold the Happiness Team accountable to these goals
Work with functional leaders to understand their key business metrics and improve performance against those measures via customer support; for example, partner closely with our development team to enhance and improve ecommerce processes for the best customer experience
Identify and communicate any web content errors or issues quickly to the appropriate channels for immediate resolution
Analyze and manage online fraud protection program and systems
Create a continual learning environment by mentoring team members with a focus on professional development; hire and train new customer care agents, and develop weekly and hourly agent schedules based on business needs
Manage budget relating to headcount and operating expenses for team operations
Qualifications
Bachelor's degree and minimum 5 years experience in a customer care position, with several in a managerial capacity; managing an offshore team a plus
Solid understanding of managerial best practices, building training programs, and demonstrated empathy and patience a must
Demonstrated experience delivering exceptional service across email, web chat, SMS and phone
1-2 years experience as a Zendesk administrator required
Proficiency in Microsoft Office, including Excel or Google Sheets, customer service software, databases, and CRM tools
Must possess an impeccable attention to detail
Strong communication, collaboration, and interpersonal skills
Strong ability to prioritize multiple projects and quickly adapt in an evolving environment
We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.
Full Job Description
Job Description Summary
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible to maintain the security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team regarding room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws regarding alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
High School diploma or equivalent required.
One year of previous hotel experience, or retail customer service preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English, other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Apr 08, 2021
Full time
Full Job Description
Job Description Summary
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible to maintain the security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team regarding room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws regarding alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
High School diploma or equivalent required.
One year of previous hotel experience, or retail customer service preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English, other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Full Job Description
Job Description Summary
The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24-hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.
Job Description
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
Balance and audit all room tax charge, cashier reports, and guest house accounts for accuracy.
Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
Prepare General Manager daily, weekly and month end reporting packs.
Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
Assist in the washing, drying, and folding of hotel laundry.
Act as the security point of contact during various times in the shift.
Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team regarding room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws regarding alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
High School diploma or equivalent required.
One year of previous hotel experience preferred.
Previous background from the extended stay industry preferred.
Reading and writing skills are utilized when compiling department records, guest registration and reservation information.
Ability to speak, read, and write fluent English, other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long-Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Apr 08, 2021
Full time
Full Job Description
Job Description Summary
The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24-hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.
Job Description
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
Balance and audit all room tax charge, cashier reports, and guest house accounts for accuracy.
Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
Prepare General Manager daily, weekly and month end reporting packs.
Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
Assist in the washing, drying, and folding of hotel laundry.
Act as the security point of contact during various times in the shift.
Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team regarding room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws regarding alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
High School diploma or equivalent required.
One year of previous hotel experience preferred.
Previous background from the extended stay industry preferred.
Reading and writing skills are utilized when compiling department records, guest registration and reservation information.
Ability to speak, read, and write fluent English, other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long-Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.