Health Equity Workforce Assistant

The Oregon Health Authority Equity & Inclusion Division is hiring a Facilities Support Administrative Specialist!

The primary purpose of this position is to provide administrative support to the Traditional Health Worker (THW) Program. Key tasks include: 1) Provide administrative and staffing support to advisory councils and working committees established to develop and guide language access services and traditional health worker certification processes conducted by the Oregon Health Authority; 2) Enter data into the traditional health worker registry and produce registry reports; 3) Respond to inquiries regarding traditional health worker services, including testing and certification processes of traditional health workers.

MINIMUM QUALIFICATIONS

Three years of administrative experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis;

OR

An associate degree in general office occupations and two years of administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis;

OR

An equivalent combination of education and experience.

WHAT WE ARE SEEKING:

Requested Skills/Attributes:

• Experience providing efficient processing of THW applications and certifications with meticulous attention to detail.
• Familiarity with accurately entering THW registration information into program databases, ensuring data accuracy and completeness.
• Proficient at collaborating with Manager, Coordinator, and technical support staff to identify and implement improvements to registries, resulting in enhanced efficiency and effectiveness.
• Experience demonstrating expertise in THW registration processes, consistently meeting or surpassing established performance metrics.
• Proven track record of managing all related correspondence promptly and effectively, fostering clear communication channels with stakeholders. Experience providing internal customer service to employees, ensuring effective day-to-day business operations.
• Experience in externally facing customer service.
• Experience stewarding relationships with agency and division staff, community partners, and members of the public.
• Experience practicing principles of equity, inclusion, anti-racism, universal accessibility and culturally and linguistically appropriate services.
• Familiarity with ADA regulations and/or principles of universal access.
• Experience supporting workplace safety initiatives and/or familiarity with office safety and security needs.
• Experience working in a large organizational setting, with complex systems and policies.
• Familiarity with psychological first aid and trauma-informed crisis de-escalation techniques.
• Bilingual language skills preferred.
• Proficient at an expert level in Microsoft and Adobe products, and adept at learning and using new technology.
• Proficiency in using MS Teams and Zoom for remote meetings.
• Proficiency in using software and systems such as Smartsheets, Teams/SharePoint and other applications to support collaboration, coordinating projects and streamlining processes.

Working Conditions: The position is a hybrid mix of 3 days or more in office/remote work. Work is primarily performed within an office environment, with some contact with the public. Occasional extended hours may be required. Access to sensitive materials/information and confidentiality is required. Occasional travel for meetings may be required, primarily between Salem and Portland.

What's in it for you?

The Equity & Inclusion division is a team of passionate individuals working to identify and address health inequities. You will receive a comprehensive, competitive, and affordable benefits, leave, and wellness package, including:

• medical, vision, and dental benefits
• 11 paid holidays
• 8 hours of vacation per month
• 8 hours of sick leave per month, eligible to be used as accrued
• 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service
• Pension and retirement programs
• Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)

How to apply:

Complete the online application at oregonjobs.org using job number REQ-151450

Deadline: 3/24/24

https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Portland--OHA--Oak-Street/Health-Equity-Workforce-Assistant--AS2-_REQ-151450