49 Bilingual jobs

Job Description Founded in 1990, Force1One is one of the country’s leading retail merchandising organizations. We offer a complete range of quality in-store merchandising services and campaigns for a diverse group of fortune 500 clients. Force1One is seeking a Pack Out Merchandiser for a mass account. Requirements: Reliable transportation and valid driver’s license Computer/smart phone for reporting work on company website Previous grocery pack out experience Schedule: Start time: 6 am Approximately 35 hours per week 5-6 days per week Job description: As a Account Specialist, you will perform continuity work, which requires you to pack out new shipments and create displays. In this role, you must be flexible according to the accounts needs. We offer convenient online and mobile reporting, and bi-weekly pay with the option of direct deposit. Job responsibilities include, but are not limited to: Travel to assigned store per weekly schedule. Work with Receiving Department to locate product. Bring product to floor and pack out onto shelves. Return excess product to stockroom and clean up your area before leaving the store. Complete (web based) accurate and timely reporting, recaps, timesheets, expense reports, etc. Qualifications: Previous retail experience is required The ability to read a Planogram is a must. Strong self-management skills. Ability to work alone as well as be a team player. Ability to complete daily procedures and responsibilities without direct supervision. Ability to communicate effectively both internally to Force1One management and externally with customers. Must demonstrate good judgment and show respect for others Proven record working in a mass environment. Dress code: No open toe shoes, no shorts, no shirts with any type of printing. Force1One is an equal opportunity employer.

Job ID: 1247852 What are you working forward to? At Synchrony we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers’ success—and we’ll do the same for you: through generous benefits, continuous learning and clear career progression. What you’ll do as a Collections Representative? You’ll handle out-bound and in-bound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your customer service, communication and influencing skills to figure out why a payment is late and how to fix the situation. You’ll also tackle the important work of getting past due accounts up to date, and most importantly, you’ll improve service by using your customer service skills. What you’ll need to succeed You’ll be an effective listener, with great communication skills and strong customer service skills. You’ll be the kind of person who can engage and solve problems, as well as proving your analytical skills on a daily basis. On top of this, you’ll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs. What you’ll need to be considered for this role *YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click   here . 6+ months customer service experience of any kind and/or military equivalent experience. Fully fluent English and Spanish Confidence using a computer Be 18-years-old or older Have a high school diploma or equivalent Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement). Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job opening Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time. Synchrony is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. To work forward to something exciting, apply online at   www.syfcareers.com BENEFITS: You work hard-your benefits should too. On our team, you'll enjoy high starting wages ($13.75/hour) and be eligible for a monthly incentive bonus and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for you whole family, dental & vision insurance, and a 401(k) with company match.  

Job ID: 1152314 What are you working forward to? At Synchrony we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers’ success—and we’ll do the same for you: through generous benefits, continuous learning and clear career progression. What you’ll do as a Customer Service Representative? You’ll handle inbound calls from our many cardholders, keeping exceptional customer service as your constant goal. You’ll maintain up-to-date computerized customer information, resolve inquires, authorize sales, and most importantly, you’ll build relationships with clients, customers and colleagues. What you’ll need to succeed You’ll have excellent problem-solving and analytical skills; thrive in a team environment; and effectively communicate. You’ll need proficient computer skills, including the ability to manage information in multiple windows, proficiently type while talking and be comfortable utilizing Microsoft Outlook. What you’ll need to be considered for this role *YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click   here . 6+ months customer service experience of any kind and/or military equivalent experience. Confidence using a computer Fully fluent in English and Spanish Be 18-years-old or older Have a high school diploma or equivalent Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement). Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job opening Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time. Synchrony is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. To work forward to something exciting, apply online at   www.syfcareers.com BENEFITS: You work hard—your benefits should too. From Day One, you'll enjoy high starting wages ($14.85/hour) and a benefits package that includes a 401(k) with company match, a monthly incentive bonus, and healthcare that adds up to an additional $6.50/hour. After six months of employment, you're also eligible tuition reimbursement to help fulfill your ambitions.

Overview Though 9 in 10 Latino young adults say a college degree is important for success in life, fewer than 15% age 25 or older hold a bachelor’s degree. Voices College-Bound Language Academies exist to change that. Founded in 2006 by East San Jose native and National Board Certified Teacher Frances Teso, Voices is a public charter school network with a mission to prepare all students for the challenges of higher education through the context of an academically rigorous dual-language program. With the Voices dual-immersion model, students receive 80% of instruction in Spanish and 20% in English starting in kindergarten. The percentages shift by 10% per year until reaching 50:50 in third grade. As a result, every student, regardless of home language, graduates bilingual and biliterate in English and Spanish. In 2018-19, Voices will operate four public charter schools: Voices-Franklin McKinley (K-8), Voices-Morgan Hill and Voices-Mt. Pleasant (both Transitional Kindergarten - 4th, growing to Transitional Kindergarten - 8th) and Voices West Contra Costa (Transitional Kindergarten- 2nd). As we expand to serve more traditionally underserved students in Santa Clara County and surrounding counties, Voices seeks additional team members who share a commitment to its mission and believe joyful learning and world-class academic preparation are not mutually exclusive. Voices Academies’ Vision All students graduating from Voices College-Bound Language Academies will possess the knowledge, skills and confidence to succeed in any career path they choose to pursue in life by mastering academic standards and subject matter. Students will be aware of the many positive possibilities for their future, and enjoy learning throughout their lives. They will be able to think critically by asking questions, especially when confronted with the status quo. Our students will have a sense of social responsibility to make their communities better. Role Summary Voices Academies’ Associate Teacher will be an inspiring educator with an entrepreneurial spirit. Reporting to the principal, the ideal candidate will not only be innovative, but also have an unwavering commitment to ensure that a student receives quality instruction, makes accelerated educational progress, and reaches or exceeds their academic goals. Associate teacher will assist in the classroom and/or the learning center and assist in the supervision, testing, and instruction of students; relieve teachers of administrative tasks; implementing a variety of instructional programs as assigned/supervised by a credentialed teacher (SPED support, ELD, intervention, skill development, etc); and perform other duties as assigned. Key Responsibilities Assisting Teachers: Assist teacher in the management of student behavior to ensure all students are fully engaged in learning, assessing Provide individualized and small group instruction in order to adapt the curriculum to the needs of each students as directed by the teacher Provide instruction to students with special needs in accordance with IEP utilizing support services as appropriate Motivate pupils to develop skills, attitudes and knowledge needed to provide a good foundation for elementary education Challenge and accelerate ALL students, no matter at what level they enter the classroom Assist teacher in assessing students and recording results. Track student information and maintains accurate student records, including attendance, as directed by the teacher Create and atmosphere through personal example and efficacious relationships with students which inspire academic achievement and an enthusiasm for learning. Provide instruction under the direct supervision of a certificated teacher or administrator Tutor students as directed Implement Voices Instructional Guidelines and Best Practices at all times Collaboration: Work collaboratively to achieve Voices' vision Work cooperatively with staff toward resolution of mutual concerns. Collaborate closely with other teachers, consultants, and the principal to improve own and others’ instructional practices Reflect, improve and collaborate with colleagues, parents and community Confer with teachers, parents and/or appropriate personnel for the purposes of assisting in student evaluation as directed. Assist other personnel as may be required for the purpose of supporting them in the completion of their work activities Professional Activities: Actively participate in professional development activities, including retreats Foster strong school morale and academic achievement Participating in collaborative with teacher and parents, grade-level activities, and school-wide functions, events, and trips Perform duties such as cafeteria, yard duty and monitoring/interacting with students during the work day as assigned for the purpose of providing a safe and positive learning environment Voices Academies Associate Teacher candidates will have the following REQUIREMENTS Required Qualifications: NCLB compliant - AA degree or 48 semester units or passage of county competency exam Demonstrated passion for the mission, vision and values of Voices Academies with a deep commitment to improving the lives of students from low-income communities Excellent oral and written communication skills in English and Spanish. Outstanding written, speaking, and organizational skills with experience interacting with a broad range of stakeholders. Commitment to accelerated educational progress of children. Experience or commitment to public education, social justice, efficacy and equity. Preferred Qualifications: BA degree or Substitute Permit Knowledge of and experience working with low-income communities preferred Entrepreneurial spirit, flexibility, and demonstrated success in working with school-age children Understanding of dual language instructional practices and school design and the unique characteristics of public charter schools is a plus. High proficiency in Microsoft Excel, PowerPoint, Word, and Google Apps Ability to work well independently and within a team environment; working efficiently, and exercising excellent judgment in making decisions. Working Conditions: Tolerate high levels of stress 10 Month work schedule (September to June) Regular requirement to stand, sit, walk, talk, hear, see, read, speak, reach, stretch with hands and arms, stoop, kneel and crouch Lift and carry objects weighing up to 50 lbs. Occasional evening and or weekend work Occasional travel Willingness to be trained as needed Prior to Employment: Once an offer has been extended, a candidate must meet the following criteria to receive a final contract: First Aid/CPR Certification Clear Criminal Background Check Valid TB Clearance BENEFITS Key Compensation: Tier I: $15.50-$18.00/hour - Tier II: $18.00-$21.00/hour (w/sub-permit) Exceptional growth opportunities Contract: Reports directly to Principal, Teacher Permanent Non-Exempt Position - Part-Time At-Will Contract Schedule: 9:00 am -2:30 pm Start Date: August 26, 2018 If you have any questions about this position, please contact our hiring team by email at   jobs@voicescharterschool.com . Thank you. Voices College-Bound Language Academies is an equal opportunity employer. It is the policy of Voices to afford equal employment and advancement opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, ethnicity, ancestry, sex, sexual orientation, age, physical or mental disability, marital status, citizenship status, medical condition, or any other legally protected status.

DESCRIPTION Overview Though 9 in 10 Latino young adults say a college degree is important for success in life, fewer than 15% age 25 or older hold a bachelor’s degree. Voices College-Bound Language Academies exist to change that. Founded in 2006 by East San Jose native and National Board Certified Teacher Frances Teso, Voices is a public charter school network with a mission to prepare all students for the challenges of higher education through the context of an academically rigorous dual-language program. With the Voices dual-immersion model, students receive 80% of instruction in Spanish and 20% in English starting in kindergarten. The percentages shift by 10% per year until reaching 50:50 in third grade. As a result, every student, regardless of home language, graduates bilingual and biliterate in English and Spanish. In 2018-19, Voices will operate four public charter schools: Voices-Franklin McKinley (K-8), Voices-Morgan Hill and Voices-Mt. Pleasant (both Transitional Kindergarten - 4th, growing to Transitional Kindergarten - 8th) and Voices West Contra Costa (Transitional Kindergarten- 2nd). As we expand to serve more traditionally underserved students in Santa Clara County and surrounding counties, Voices seeks additional team members who share a commitment to its mission and believe joyful learning and world-class academic preparation are not mutually exclusive. Voices Academies’ Vision All students graduating from Voices College-Bound Language Academies will possess the knowledge, skills and confidence to succeed in any career path they choose to pursue in life by mastering academic standards and subject matter. Students will be aware of the many positive possibilities for their future, and enjoy learning throughout their lives. They will be able to think critically by asking questions, especially when confronted with the status quo. Our students will have a sense of social responsibility to make their communities better. Role Summary Voices Academies’ Associate Teacher will be an inspiring educator with an entrepreneurial spirit. Reporting to the principal, the ideal candidate will not only be innovative, but also have an unwavering commitment to ensure that a student receives quality instruction, makes accelerated educational progress, and reaches or exceeds their academic goals. Associate teacher will assist in the classroom and/or the learning center and assist in the supervision, testing, and instruction of students; relieve teachers of administrative tasks; implementing a variety of instructional programs as assigned/supervised by a credentialed teacher (SPED support, ELD, intervention, skill development, etc); and perform other duties as assigned. Key Responsibilities Assisting Teachers: Assist teacher in the management of student behavior to ensure all students are fully engaged in learning, assessing Provide individualized and small group instruction in order to adapt the curriculum to the needs of each students as directed by the teacher Provide instruction to students with special needs in accordance with IEP utilizing support services as appropriate Motivate pupils to develop skills, attitudes and knowledge needed to provide a good foundation for elementary education Challenge and accelerate ALL students, no matter at what level they enter the classroom Assist teacher in assessing students and recording results. Track student information and maintains accurate student records, including attendance, as directed by the teacher Create and atmosphere through personal example and efficacious relationships with students which inspire academic achievement and an enthusiasm for learning. Provide instruction under the direct supervision of a certificated teacher or administrator Tutor students as directed Implement Voices Instructional Guidelines and Best Practices at all times Collaboration: Work collaboratively to achieve Voices' vision Work cooperatively with staff toward resolution of mutual concerns. Collaborate closely with other teachers, consultants, and the principal to improve own and others’ instructional practices Reflect, improve and collaborate with colleagues, parents and community Confer with teachers, parents and/or appropriate personnel for the purposes of assisting in student evaluation as directed. Assist other personnel as may be required for the purpose of supporting them in the completion of their work activities Professional Activities: Actively participate in professional development activities, including retreats Foster strong school morale and academic achievement Participating in collaborative with teacher and parents, grade-level activities, and school-wide functions, events, and trips Perform duties such as cafeteria, yard duty and monitoring/interacting with students during the work day as assigned for the purpose of providing a safe and positive learning environment Voices Academies Associate Teacher candidates will have the following REQUIREMENTS Required Qualifications: NCLB compliant - AA degree or 48 semester units or passage of county competency exam Demonstrated passion for the mission, vision and values of Voices Academies with a deep commitment to improving the lives of students from low-income communities Excellent oral and written communication skills in English and Spanish. Outstanding written, speaking, and organizational skills with experience interacting with a broad range of stakeholders. Commitment to accelerated educational progress of children. Experience or commitment to public education, social justice, efficacy and equity. Preferred Qualifications: BA degree or Substitute Permit Knowledge of and experience working with low-income communities preferred Entrepreneurial spirit, flexibility, and demonstrated success in working with school-age children Understanding of dual language instructional practices and school design and the unique characteristics of public charter schools is a plus. High proficiency in Microsoft Excel, PowerPoint, Word, and Google Apps Ability to work well independently and within a team environment; working efficiently, and exercising excellent judgment in making decisions. Working Conditions: Tolerate high levels of stress 10 Month work schedule (September to June) Regular requirement to stand, sit, walk, talk, hear, see, read, speak, reach, stretch with hands and arms, stoop, kneel and crouch Lift and carry objects weighing up to 50 lbs. Occasional evening and or weekend work Occasional travel Willingness to be trained as needed Prior to Employment: Once an offer has been extended, a candidate must meet the following criteria to receive a final contract: First Aid/CPR Certification Clear Criminal Background Check Valid TB Clearance BENEFITS Key Compensation: Tier I: $15.50-$18.00/hour - Tier II: $18.00-$21.00/hour (w/sub-permit) Medical benefits Retirement plan Exceptional growth opportunities Contract: Reports directly to Principal, Teacher Permanent Non-Exempt Position - Full-Time At-Will Contract Start Date: August 26, 2018 If you have any questions about this position, please contact our hiring team by email at   jobs@voicescharterschool.com . Thank you. Voices College-Bound Language Academies is an equal opportunity employer. It is the policy of Voices to afford equal employment and advancement opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, ethnicity, ancestry, sex, sexual orientation, age, physical or mental disability, marital status, citizenship status, medical condition, or any other legally protected status.

We are seeking to fill both English and Bilingual Spanish Inbound Call Center Sales Agent roles for our Fort Worth, TX location.  As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority.  Qualified candidates would have a minimum of one year of sales experience with cross-selling, upselling or referring products. For the Bilingual role, candidates would be fluent ( writing, speaking & reading ) in English & Spanish For successful registration, please email Julie Dinnerville at Julie.Dinnerville@bankofamerica.com to confirm your attendance.   Date:  October 16, 2018 Time:  2:00 PM Please Note: It is required that you send an email for registration to ensure we have your name is listed on the Visitors Log the day of the event. Attire is business-banking professional. Please bring several copies of your resume. Come prepared to interview as hiring managers and key decision makers will be there. You may park in any unreserved spot available. Please check in with security upon arrival with your photo ID. Thank you for your interest in Bank of America! Gracias por su interes en Bank of America!

Hello.  I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it. I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy. My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career. If client services sounds like your next challenge, please apply. And good luck!   Minimum skills You… Are proactive and passionate   Work best as part of a team Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent (reading, writing, speaking) in English and Spanish Desired skills Experience working in a call center or a financial/banking center Over one year of experience in the banking/financial services industry Minimum qualifications Over one year of experience working in customer service Experience with handling difficult customer situations

Hello.  I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it. I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy. My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career. If client services sounds like your next challenge, please apply. And good luck!   Minimum skills You… Are proactive and passionate   Work best as part of a team Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent in ( reading, speaking, writing ) Spanish Desired skills Experience working in a call center or a financial/banking center Over one year of experience in the banking/financial services industry Minimum qualifications Over one year of experience working in customer service Experience with handling difficult customer situations

Hello.  I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it. I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy. My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career. If client services sounds like your next challenge, please apply. And good luck!   Minimum skills You… Are proactive and passionate   Work best as part of a team Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent (reading, writing, speaking) in English and Spanish Desired skills Experience working in a call center or a financial/banking center Over one year of experience in the banking/financial services industry Minimum qualifications Over one year of experience working in customer service Experience with handling difficult customer situations

Hello.  I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it. I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy. My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career. If client services sounds like your next challenge, please apply. And good luck!   Minimum skills You… Are proactive and passionate   Work best as part of a team Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent (reading, writing, speaking) in English and Spanish Desired skills Experience working in a call center or a financial/banking center Over one year of experience in the banking/financial services industry Minimum qualifications Over one year of experience working in customer service Experience with handling difficult customer situations

Hello.  I’m Roberta, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it by serving as their advocate. When a customer has an issue with an ATM, debit card or Automated Clearing House (ACH) transaction, I help them by investigating and finding a resolution to their needs. I work in an inbound call-center, so I have an opportunity to help a diverse range of clients, utilizing the various tools to initiative new claims, follow up on existing claims, make account adjustments when appropriate, appeal denied claims, and research and resolve other complex customer concerns. The best part of my job is being there for our customers and building their confidence in Bank of America’s offerings. My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career. If advocating for customers sounds like your next challenge, please apply. And good luck!   Accountable for the successful resolution of all customer requests through seamless delivery of service, and/or fulfillment requests by answering calls, chats or emails in a contact center environment. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle moderately complex or escalated issues while delivering a great client experience. Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar. Requires knowledge of multiple Bank products and have the ability to deepen or retain relationships. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other internal support groups to fulfill the customer request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1-2 year of contact center or equivalent customer service experience. Required skills: Ability to work within the operating hours and days for this position as outlined in the posted job requisition. Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training. 1+ years of experience working with customers. 1+ years of experience handling difficult situations with customers. Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications Comfortable receiving ongoing performance feedback and coaching. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and  resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer. Are fluent in ( speaking, reading & writing ) Spanish. Desired skills: Ability to work weekends, either rotating or set days as outlined in the job requisition. Ability to work evenings, either rotating or set days as outlined in the job requisition. 1-2 years of experience in the Banking/Financial industry. 1-3 years of experience working in a call center. 1-3 years of experience working in customer relations. 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures. Preferred experience in lending or credit card service Weekly Schedule : Multiple shifts available

ROSS Management Services is seeking your expertise & passion for exceptional customer services for an available Maintenance Technician opportunity.  At ROSS Management our Maintenance Technicians are the go-to for maintaining our apartment homes. Working as a team, our technicians are responsible for the electrical, plumbing, HVAC, boiler, carpentry & a variety of apartment maintenance tasks Put your expertise and passion to use and apply your maintenance knowledge to help make each one of our ROSS Management apartment homes feel like home.  Look no further. A comprehensive benefits program, employee recognition programs, and career training and development through the ROSS University await you. Your energy, hard-work and attention to detail is welcome.  A valid driver’s license, vehicle insurance, and transportation to respond to on-call emergency calls is required. CFC - Type 2 may be required.  We are proud to be an EOE. We maintain a drug-free workplace and perform pre-employment substance abuse testing. You must be authorized to work in the US. No relocation assistance provided.

As a member of RAINN's Victim Services team, the NSAH support specialist will be responsible for providing high quality services to users of the National Sexual Assault Hotline and to users of university and other third-party hotlines that RAINN operates under contract. Essential Duties and Responsibilities: Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users. Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients, staying up to date on the specific needs of each client. Answer inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines. Maintain knowledge regarding the specific needs of users of client hotlines, including, but not limited to, college populations, law enforcement, nurses and civilians. Support NSAH users and provide accurate referral services. Support fellow NSAH hotline staff and provide quality assurance of service delivery as needed. Monitor NSAH sessions and provide support and guidance to staff as needed. Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols as well as those of client contracts. Assist with semi-annual call-throughs to audit resource database. Assist with NSAH specific data collection by completing session assessments during each shift. Collect and enter client-specific data for all contract contacts. Work a minimum of two (2) holidays per year. Work a minimum of eight (8) shifts per month. Attend monthly manditory all-staff meetings. Attend and participate in additional training for all NSAH staff. All other duties as assigned. A Note About Clients In addition to providing services to users of the National Sexual Assault Hotline (NSAH), RAINN provides crisis intervention and sexual assault victim support services for a number of third parties.  The support specialist will provide these services for clients including educational institutions asuch as colleges and boarding schools; allied organizations such as 1in6; and sexual assault service providers and rape crisis centers.  They willalso provide specialized services for government agencies such as Peace Corps.  Each client requires specialized initial training and continuing education.  Support specialists will be required to successfully complete all such training and maintain expertise in the individual needs of each client. Position Specifications/Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required: Required Qualifications: Must be both literate and fluent in Spanish and English and able to pass a proficiency test given during the interview process. Must have minimum one year experience working in human resources, social services or customer service. Complete initial 60 hours of sexual assault training. Must complete initial 20 hours of client specific training and a minimum of 6 hours of continuing education on contracts yearly. Possess the ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, general public and other employees within the organization. Must be familiar with instant messaging. Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities. Ability to solve problems and deal with a wide range of situations. Ability to interpret a variety of instructions, both written and oral. Ability to exercise good judgment when faced with complex decisions. Resiliently positive and energentic attitude, with the ability to successfully work on a team and independently. Willingness to work a non-traditional schedule, which will include evenings and/or weekends/holidays. Must be 18 years of age or older. Must be comfortable discussing issues surrounding sexual violence. Must complete and pass a criminal background check (administered by RAINN). Desired Qualifications: At least 1 year crisis hotline/intervention experience (volunteer or paid position). Environmental Conditions There are no harmful environmental conditions that are present for this position.  The noise level in the work environment is usually moderate. Available shifts may vary. This position is based out of our Washington, DC office. TO APPLY: Submit resume and cover letter outlining availability and preferred shift to   https://rainn.applicantpro.com/jobs/930895.html    Incomplete applications will not be considered.  Please no phone calls.   EOE/M/F/D/V

As a member of RAINN's Victim Services team, the NSAH support specialist will be responsible for providing high quality services to users of the National Sexual Assault Hotline and to users of university and other third-party hotlines that RAINN operates under contract. Essential Duties and Responsibilities: Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users. Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients, staying up to date on the specific needs of each client. Answer inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines. Maintain knowledge regarding the specific needs of users of client hotlines, including, but not limited to, college populations, law enforcement, nurses and civilians. Support NSAH users and provide accurate referral services. Support fellow NSAH hotline staff and provide quality assurance of service delivery as needed. Monitor NSAH sessions and provide support and guidance to staff as needed. Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols as well as those of client contracts. Assist with semi-annual call-throughs to audit resource database. Assist with NSAH specific data collection by completing session assessments during each shift. Collect and enter client-specific data for all contract contacts. Work a minimum of two (2) holidays per year. Work a minimum of eight (8) shifts per month. Attend monthly manditory all-staff meetings. Attend and participate in additional training for all NSAH staff. All other duties as assigned. A Note About Clients In addition to providing services to users of the National Sexual Assault Hotline (NSAH), RAINN provides crisis intervention and sexual assault victim support services for a number of third parties.  The support specialist will provide these services for clients including educational institutions asuch as colleges and boarding schools; allied organizations such as 1in6; and sexual assault service providers and rape crisis centers.  They willalso provide specialized services for government agencies such as Peace Corps.  Each client requires specialized initial training and continuing education.  Support specialists will be required to successfully complete all such training and maintain expertise in the individual needs of each client. Position Specifications/Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required: Required Qualifications: Must be both literate and fluent in Spanish and English and able to pass a proficiency test given during the interview process. Must have minimum one year experience working in human resources, social services or customer service. Complete initial 60 hours of sexual assault training. Must complete initial 20 hours of client specific training and a minimum of 6 hours of continuing education on contracts yearly. Possess the ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, general public and other employees within the organization. Must be familiar with instant messaging. Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities. Ability to solve problems and deal with a wide range of situations. Ability to interpret a variety of instructions, both written and oral. Ability to exercise good judgment when faced with complex decisions. Resiliently positive and energentic attitude, with the ability to successfully work on a team and independently. Willingness to work a non-traditional schedule, which will include evenings and/or weekends/holidays. Must be 18 years of age or older. Must be comfortable discussing issues surrounding sexual violence. Must complete and pass a criminal background check (administered by RAINN). Desired Qualifications: At least 1 year crisis hotline/intervention experience (volunteer or paid position). Environmental Conditions There are no harmful environmental conditions that are present for this position.  The noise level in the work environment is usually moderate. Available shifts may vary. This position is based out of our Washington, DC office but can be performed remotely. TO APPLY: Submit resume and cover letter outlining availability and preferred shift to   https://rainn.applicantpro.com/jobs/930899.html    Incomplete applications will not be considered.  Please no phone calls.   EOE/M/F/D/V

Company Information: Shield Healthcare has been a leader in medical supplies since 1957 and is a service organization dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction. We have an overall satisfaction rating of 99% and take pride in maintaining that score. Over the years, Shield HealthCare has expanded nationally with current service locations in Arkansas, California, Colorado, Illinois, Texas and Washington. Job Summary: We are currently seeking a qualified  Bi-lingual Customer Service Agent to work in our Valencia Call Center. Our agents process telephone orders from patients and referral sources in a fast paced, high volume environment. The primary function of this position is to provide excellent customer service. Salary & Benefits: $15 - $16 per hour, plus monthly incentives Medical, Dental and Vision 401(k) Personal, Sick and Vacation Days Flexible Spending Account Life & Disability Insurance Education Assistance Employee Discounts   Key Job Responsibilities: Handle an average of 100 inbound calls per day Key customer orders into our system during each call Perform follow-up on pending customer orders Resolve common customer concerns Meet monthly productivity and quality goals   Experience/Qualifications/Education: Ability to speak, read and write both English and Spanish is required Requires a minimum of 2 years related customer service experience in a fast paced environment Typing speed of at least 35 wpm Ability to multi-task Excellent verbal and written communication skills Demonstrated problem solving ability   Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines. To apply for the position, please visit our website at: http://www.shieldhealthcare.com/company/careers/

Float Member Service Representative The Float Member Service Representative is responsible for a wide variety of teller, administrative and clerical duties.  Duties include a high level of external and internal public contact and management of varied records and file systems.  Confidentiality is involved, and sensitive situations may be handled. This position is located at the O.C. Haley branch, however this person will be required to work in the various locations throughout the New Orleans area where volume and customer traffic warrants the presence of a MSR.    Essential Duties and Functions Establish and maintain member accounts Prepare and process teller transactions efficiently and effectively Adhere to established cash handling and balancing procedures Prepare corporate deposits daily Perform a variety of administrative duties including but not limited to answering telephones, typing and filing Provide excellent customer service Adhere to all branch procedures Travel to various HOPE locations to work as needed   Competencies/Skills Ability to handle monetary instruments and make transactions accurately Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products Ability to read and interpret documents, write routine reports and correspondence Ability to speak effectively before groups of customers and employees of the organization Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, percent, and interpret data Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions Ability to deal with problems involving a few concrete variables in standardized situations    Preferred Education and Experience Bachelor’s degree, business concentration preferred Three plus years of experience in banking/finance in areas related to job requirements Cash handling and customer service experience Fluency in Spanish and English required HOPE offers a competitive salary and comprehensive benefits package.  Visit www.hopecu.org to learn more about our organization.

1) Reading, writing and verbal communication skills required. 2) Capable of using knives, slicing equipment and other food preparation equipment. 3) Good personal hygiene required. 4) Must possess and / or obtain a valid Food Handlers Card prior to employment. 5) Responsible for maintaining stock, cutting, and storage of all perishables daily to ensure product quality. 6) Perform general and specific cleaning tasks using standard cleaning products as assigned to adhere to health standards. 7) Follow all recipes and practice portion control to prepare, garnish, and present ordered items. 8) Maintain proper and adequate set-up of the kitchen/station on a daily basis. This includes stocking of all required food, paper products, and condiments. 9) Ability to remember, recite, and promote the variety of menu items. 10) Must be able to stand and exert a well-paced mobility for periods up to four hours in length. 11) Completes all assigned prep work in a timely manner.

Job Title: Customer Care & Operations Manager (Spanish Speaking) Company Name: Simply Grand, LLC Industry: Commercial & Residential Cleaning Services Location: Our office is based in Englewood, Colorado but we serve the entire Denver metro area Schedule: Regular Full-Time (exempt) Salary: $32,000 - $35,000 (commensurate with skills & experience) plus Annual Performance Bonus Education Level: Associate's and/or Bachelor’s Degree Working Environment: Office-based with significant time at customer locations throughout Denver Division: Operations Job ID: 50398-01 # of Positions: 1 Excellent Employment Benefits Including: Health and Dental Insurance 7 PAID holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day) 7 Vacation days in the first year 4 Sick days in the first year Annual Performance Bonus ----------------------------------------------------------------------------------------------------------------- Who is Simply Grand? We are born and raised in Colorado and since 2007 we have been providing top-notch residential and commercial cleaning services to customers in the Denver metro area. We have grown tremendously since then and need a go-gettin’, problem solvin’, critical thinkin’ rockstar to join us in achieving even more success. You will make a great addition to our team especially if… Staying organized and keeping tasks on track secretly make you happy Working hard and being recognized for working hard means something to you Believing you can always be better is your thing We do so much more than “just clean” ... we truly help our customers live cleaner, happier, and healthier lives so they can spend what little extra time they have with their families, creating memories…and even more messes. But that’s ok; Simply Grand is there to save the day. And we do it with customer satisfaction at the forefront. If our customers are not happy, we are not happy. We take pride in our work and get the job done right the first time. We care and are committed to our customers because without them, there would be no us. What will my day-to-day look like? Your schedule will be Monday through Friday starting at home each day by 6AM to begin dispatching cleaning crews. Your day will then consist of office-based duties such as scheduling crews for future jobs, answering customer telephone, text, and email questions as well as working with the General Manager to conduct interviews and hire additional cleaning crews. Note, customers routinely make last second service requests so you will need to react quickly by re-assigning and dispatching cleaning crews throughout the work day. Additionally, you will make quality control visits at the properties we service and convert inside sales calls into calendar appointments for the General Manager to secure new business. We anticipate 50% of this position will be office-based and the other 50% will be at customer locations throughout the Denver metro area. Your day will generally end around 3PM. You will report to and work under the leadership of the General Manager not only tackling day-to-day duties but by being a valuable member on our team focused on long-term strategic vision and success. Why should I join Simply Grand? We treat people like humans and we prioritize people over process. We also believe in continual constructive feedback. We have the mindset we can and will always be better. We empower our team to take the lead, not be told what to do. We believe in providing context, not control. It’s about making sure everyone understands the why of the what. We also foster a culture of autonomy, candid conversations, critical and creative thinking, inclusion, integrity, open feedback, passion, personality, selflessness, transparency, and trust. Oh, and we like to have fun along the way too! What qualifications must I already have to be successful in this position? You must be a fluent Spanish speaker You must be 21 years of age or older You must have an Associate’s and/or Bachelor’s Degree You must have reliable transportation You must be proficient in programs such as Microsoft Office, Outlook, Excel, etc. You must have the ability to always remain professional and courteous with customers You must have excellent verbal and written communication skills You must have the ability to work independently but also with the General Manager You must have a winner’s attitude and ability to always be your best What now? If you are a winner who is ready for the next step in your professional path, what are you waiting for…apply today! Disclaimer Simply Grand, LLC is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EEO/AA: Females/Minorities/Disabled/Vets

Great opportunity for individuals who enjoy the Spanish Language- Bilingual customer service!   Are you ready to make a difference in someone’s life? Are you ready to have a career with purpose? CVS Health is building our Inbound Customer Service team to support our benefit members as they make important health decisions. We are hiring Customer Service Representatives to work in our inbound call center to be the first line of communication for our members. This is not your typical call center job! You will take inbound calls and have conversations with our members to answer questions or provide information so that they better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. Typical topics include prescription refills, order status, and insurance coverage. Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the member’s questions on the first call. It feels good to do this job; you support people when they need it the most. Are you a fit for this Inbound Customer Service role? Do you have at least 6 months experience working with customers (i.e. retail, restaurant, call center, military)? Do you have strong computer skills and a passion for helping others or like talking on the phone? CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the call center or move to another role within CVS Health. If you take care of our members, we will take care of your career. Addition to career growth, other benefits offered include: • Competitive pay and benefits • Paid training • Fast track career progression • Employee Discount Programs • Potential to work from home is available following 6 months of employment and measurable success Positions available for coverage are between 6 am - 11pm

La Madeleine is a casual French bakery and café. We serve breakfast, lunch, dinner and hand-crafted pastries. We are always looking for bright and energetic associates to fill new positions. A combination of flexible schedules, friendly atmosphere, great training and a defined career path make La Madeleine a rewarding place to work and start in the culinary industry. La Madeleine Country French Café is now seeking exceptional team members for our new San Tan Village location. Competitive pay and chance for advancement! Now hiring for: • Cashiers • Cooks • Dishwashers  • Pastry • Catering Specialist *****Interviews will be held at: Santan Village, 2212 E Williams Field Rd, Suite 205*****  Job Application available at:  http://franklinbistro.com  or contact Martha @ 915-504-7144

Title: Research Manager / Post Doctoral Research Fellow Reports to: Research Advisor / National Director Location: Ranomafana, Madagascar Percentage Effort:  Full-time Key Words:  Global health, implementation research, epidemiology, capacity building Start Date:  June 1st, 2018 Expected Commitment: Minimum of 2 years Organizational Profile PIVOT ( www.pivotworks.org ) is a global health care NGO guided by the principle that all people have intrinsic worth and deserve to live healthy and productive lives. As a social justice organization working in a setting of extreme poverty and disease, our core objective is to address social inequity by advancing universal access to quality healthcare, while creating a health care system that can serve as a model for the country of Madagascar. Since 2014, we have partnered with the government of Madagascar to strengthen the health system and create a model health district in Ifanadiana district, adjacent to Ranomafana National Park and 11 hours from the capital. The district has a catchment area of 200,000 people, more than 75 percent of whom live in extreme poverty. PIVOT collaborates directly with the Madagascar Ministry of Health (MoH) to strengthen a district hospital, 20 health centers, and community health programs. Our model is advanced across three major components: 1) horizontal readiness (e.g. infrastructure, supply chain, personnel), 2) vertically integrated clinical programs (e.g. maternal and child health, malnutrition, tuberculosis), and 3) data systems and research. Currently PIVOT is a 180-person organization with 6 international staff in Madagascar, and a United States-based headquarters. We see the research space in which we work as a unique “crucible” for science and innovation in an ecologically important environment with a distinctive constellation of academic partners working in a broad range of scientific disciplines. We promote implementation research of interest to the MoH that can inform health programs or produce lessons for replicating and scaling-up of the model. We also support scientific research on underlying social, economic, and environmental drivers of disease. As a data-driven organization, PIVOT counts as its data flagship an ongoing longitudinal cohort study to track the population-level effects of our intervention. In addition, our Monitoring and Evaluation team tracks key indicators of every program implemented by PIVOT over time on a regular basis. This provides an opportunity to evaluate programs and address scientific questions with an unprecedented level of detail for a non-governmental health systems organization.  Position Overview   The research manager will work closely with PIVOT’s leadership to launch and coordinate implementation science initiatives to evaluate PIVOT clinical programs and health systems initiatives (including quality of care, data improvement, and universal health coverage). S/he will also serve as the central coordinator for PIVOT’s local and international research partnerships. This person will work to build both internal organizational and national capacity for conducting field-based public health research in Madagascar. He/she will be expected to organize trainings, provide frequent mentorship to Malagasy students and work closely with PIVOT Managers to help them evaluate their programs. PIVOT’s research vision is shaped in partnership with the site by co-founder and current co-CEO Dr. Matt Bonds, an economist-ecologist and Assistant Professor at Harvard Medical School who studies the role of health care and health systems in breaking cycles of poverty and disease ( www.bondslab.com ). For this reason, the position will be combined with a joint postdoctoral fellowship appointment in the Department of Global Health and Social Medicine at Harvard Medical School. The successful candidate can expect rigorous mentorship by both the onsite research advisor and Dr. Bonds. In addition to leading PIVOT’s implementation science agenda, there will be ample space for the candidate to pursue research projects of interest to his/her career development. Responsibilities Coordinate research projects, including data collection and project management. Create systems and infrastructure for supporting long- and short-term operational and scientific research initiatives and partnerships. With the PIVOT team and partners, identify opportunities and topics for new operational and clinical research projects. This includes support for the M&E team in the selection of key indicators to be used for program evaluation, collection of additional data for research purposes, as well as data analysis and dissemination of results through policy channels and international scientific journals. Elaborate Annual Plan for research in harmony with PIVOT’s work planning processes. Manage and report on set pieces of the organization’s site-based research budget. Assist in the development of grant proposals to support PIVOT research/synergistic partnerships. Liaise with key partners at the Ministry of Health, Institute of Statistics, national universities and other Malagasy institutions, as well as international research partners. Spearhead internal capacity building for research, engaging with staff to provide close mentorship in the execution of research, from study design through to publication. Qualifications and Competencies Master’s degree in epidemiology, biostatistics or other public health related field; PhD preferred. At least 2 years of experience living and working in a resource-poor, international setting. Demonstrated track record in operational research or field epidemiology, including study design, data collection, analysis, and publication. Experience in mentorship and capacity building. French and English language proficiency (reading, writing and conversing) Malagasy language ability an extraordinary asset, as is experience in Madagascar or working with the Malagasy public health system. Commitment to living and working in rural Madagascar. Flexibility and aptitude for managing projects across multiple domains. Beyond implementation and clinical research, PIVOT’s broad research vision requires a willingness to work with researchers across disciplines, methods, and approaches, including but not limited to: clinical infectious disease, epidemiology, economics, ecology, mathematics and statistical modeling, and GIS. Demonstrated commitment to global health and social justice. It is important that the Research Coordinator sees themselves as part of a social justice organization, believes strongly in the work we do, advocates on behalf of the patients we serve, and sees research and data as key to fulfilling our mission. This is an excellent opportunity for a dynamic, driven and passionate individual to be part of an exciting global health organization that links access to quality health care to research in an ecologically important context. To Apply Please submit your CV (including a full list of peer-reviewed publications) and letter of interest to jobs@pivotworks.org before April 13, 2018. Please refer to the job title in the title of your email. For more information on PIVOT, please visit our website at www.pivotworks.org .

Immigrant Rights Community Organizer -- San Antonio, TX Position Summary: Texas Organizing Project is seeking a talented and dedicated Immigration Organizer to build our organization through helping drive a campaign for immigrant rights in Bexar County. The ideal candidate is an experienced community organizer who is also a coalition-builder and strategist and believes deeply in the importance of building community leadership, capacity and power.  The Immigration Organizer will work in partnership with other staff and leaders to together drive campaign strategy and execution. S/he will be responsible for working with community leaders to execute a sophisticated campaign plan, coordinate related activities and efforts of allies to advance our campaign priorities and establish the basis for longer-term, ongoing work in our county. S/he must be able to organize and effectively communicate at all levels – with grassroots community people as well as established community leaders and policy experts. The Immigration Organizer will report directly to the Immigrant Rights Campaign Coordinator and will also work closely with existing community leaders, community organizers and core partners in building TOP as an organization.    Position:                     Immigrant Rights Community Organizer   Job Qualifications A successful candidate will have experience in community; take initiative independently and able to work in a collaborative, fluid team environment; commitment to social justice and immigrant rights from the grassroots up, and building the leadership of directly affected individuals as vital messengers and leaders in their communities.   Key Areas of Responsibility Build a base of TOP members, the majority of whom are directly impacted by immigration issues, who will participate in demanding changes from decision makers and creating the political climate that allows for those changes to be adopted. Using a campaign committee structure, recruit, turn out, and develop community leaders across a variety of low and moderate income neighborhoods of color. Execute a sophisticated and winning campaign strategy by working with community leaders, staff, and allies. Identify hot organizing issues that members want to organize around. Organize direct actions, events, meetings, and other tactics to move the campaign forward on a regular basis. Coordinate campaign messaging, traditional media work, mass communications, and digital organizing with TOP’s communications department. Regularly communicate the campaign’s progress to our members, staff, and partners. Work with the existing database (VAN) to track members, participation and progress towards achieving success. Develop and manage relationships with partner organizations to move the campaign forward. This may include joint strategy meetings, joint actions or other events, etc. Manage and develop relationships with key stakeholders and decision makers. Enhance our reputation and brand, and promote our values. Collaborate, support and work on other campaigns as necessary. Other duties, as required.   Qualifications: Excellent community organizing skills, strategizing, and execution of organizing campaigns Passion and commitment to social, economic, and racial justice Ability to manage multiple tasks and deadlines, and working in a fluid and fast-paced environment Collaborative and team-oriented work style Personal interest and passion for leadership development of grassroots immigrant leaders and engaging new communities in social justice and immigrant rights work Critical thinking and problem solving skills Excellent written and verbal communications skills Self-discipline and rigorous work ethic Belief in and ability to animate TOP’s values: Passion, Perseverance, Vision, Justice and Integrity Fulltime access to a car Fluency in English and Spanish (strong written and verbal communication skills in both languages); Computer competency – Word, ability to design outreach materials; Internet required; Experience in working with database systems a plus. Ability to work irregular hours including nights and occasional weekends (position is full-time salaried FLSA-exempt)   Timeline: Applications will be accepted until position is filled.   To apply: Please email a resume, cover letter and three professional references to recruit@organizetexas.org .   As an equal opportunity employer, Texas Organizing Project embraces diversity and does not discriminate in employment on the basis of age, race, color, creed, gender, religion, marital status, veteran’s status, national origin, disability, or sexual orientation. Women and people of color are strongly encouraged to apply.

Big Brothers Big Sisters is hiring for two (2)Mentoring Program Specialists If you are interested in becoming one of our wonderful staff members, please send us your resume and a strong cover letter to carolyn.winslow@bbbsbutler.org .  NO PHONE CALLS ACCEPTED REGARDING POSITION A Mentoring Program Specialist interviews, screens, matches and supports the volunteers and children in our program and runs one-two after school programs The ability to speak Spanish fluently is highly preferred This position is located at our Hamilton office and serves all of Butler County A Bachelor's degree is highly preferred Pay range is $26,000 - $35,000 - depending on qualifications Very generous vacation time with option of vacation trade in for additional salary Unfortunately no health care benefits are available  Schedule is truly flexible and will fit into most life needs - occasional evenings required You will work hard but have a lot of fun doing it!  Very supportive staff! We believe in the importance of families and work/life balance

The Member Services Representative acts as a liaison between Healthfirst and its customers. The individual is responsible for assisting customers with issues and inquiries they may have about their insurance, applications and or claims not paid. The Member Services Representative is also responsible for receiving and addressing member inquiries, resolution of customer complaints, client education, retention of membership and dis-enrollments.

Growing healthcare company seeking administrative professional to join our growing organization. This individual will be heavily involved in the development of daily/weekly/monthly reports for internal and external vendors. Analysis of data will also be required. Extreme proficiency with Excel is required. Candidates will be asked to demonstrate Excels skills and knowledge during interview. Responsibilities and Duties:     Work closely with leadership team and clients to run daily, weekly, monthly, quarterly reports     Once reports processed, reformat reports for ease of comprehension     Analyze reports to ensure completeness and accuracy     Assist with client setup     Perform other job-related duties as assigned Qualifications:     High School Diploma or equivalent     Extreme knowledge of Excels (Candidates will be tested during interview)     Ability to work within time constraints     Extreme attention to detail     High level of organization     At least one year of prior experience required Salary: $45.00 to $75.00 /hour Required education:     High school or equivalent Required experience:     Excels: 1 year

Responsible for supporting fundraising efforts for the $200 million+ Gift Planning budget through clear, persuasive, fundraising-based copy-writing for a variety of development, lead-generation and cultivation initiatives. Responsible for completing customized one-to-one donor communications for both Spanish- and English-speaking audiences to align with fundraising strategy and used for the cultivation, stewardship and solicitation of planned gifts, major gifts, foundations, current donors, and prospects. Responsible for transcreating brand messaging and other donor messaging from English into Spanish, as well as writing new Spanish content. Responsibilities include translating individual donor solicitation, cultivation and stewardship strategy into accurate and informative content, creating an effective writing style for garnering planned and major gifts, and providing input to management as related to the expansion of new, strategic fundraising content, particularly in Hispanic markets. Requires a detail oriented individual; Must be able to speak and write fluently in both Spanish and English, in a clear and understandable manner for internal/external relations; Understand complex verbal or written instructions; excellent proofreading skills; Understanding of Hispanic cultures (gleaned through either study or personal experience); Understanding of complex data processing applications including Microsoft Word and Excel for Windows; Knowledge ordinarily acquired through a bachelor’s degree in professional writing, marketing or business related field and 3-5 years of fundraising and/or professional writing experience; Must possess a valid driver’s license.

Job Summary: The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth residing in Southwest Key Programs (SWK) care fostering an environment that facilitates learning and behavioral management in a supportive manner. The Youth Care Worker will maintain a flexible, organized, and efficient work schedule. Essential Functions: ·       Conduct intake services to include but not limited to: completing necessary paperwork, providing youth with an overview of the program services and for initial placements of youth in to the shelter. ·       Provide basic needs to youth upon arrival to the program (to include but not limited to: meal, clothing, hygiene products, shower and bedroom assignment). ·       Must provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements. ·       Develop positive rapport with youth while serving as a role model to create a safe and caring environment. ·       Must ensure all forms and progress notes (efforts) are properly completed in SWK’s web-based program (ETO) to ensure compliance with state and federal requirements. ·       Assist with the planning and coordination of special educational events (to include but not limited to: spelling bee, science fair), acculturation activities (Cesar Chavez Day, Thanksgiving, Chinese New Year, Holi-Festival of Colors, 16th of September), educational (to include but not limited to: visits to museums) and recreational outings (to include but not limited to: movies, park, amusement parks), assist in the coordination of student council activities and other meaningful experiences for SWK youth which promotes volunteerism and learning. ·       Provide vocational courses and curriculum in a subject area approved by the program director or designees which introduces youth to career choices.   ·       Assist with the coordination of Physical Education instruction and other large muscle activities in coordination with the Program Director or designee as required by state and federal requirements. ·       Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences. Other Functions: ·       Attend all organizational required trainings. ·       Attend trainings that will enhance professional growth in the area of Education, Vocational curriculum and instruction, other topics as deemed appropriate by the program director or designee. ·       Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to. ·       In the absence of a shift leader may be asked to serve as the interim shift leader and be responsible for overseeing program operations within their shift with pre-approval by the program director. ·       Be able to assist in the distribution of medications to youth as prescribed by Medical Provider. ·       Serve as a Substitute Teacher in the absence of the Teacher in a classroom setting. ·       Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences. ·       Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S. ·       Attend Treatment Team Meetings to convey youth’s progress to all disciplines present. ·       Maintain a safe, clean and hazard-free facility. Tasks include regular maintenance and general cleaning of common areas including restrooms and kitchen, rotation of laundry (linen, towels and clothes) duty, and general maintenance of outdoor areas (to include but not limited to: backyard, playground, and parking lot). ·       Able to react to change productively and handle other essential tasks as assigned. Qualifications and Requirements: ·       High School Diploma or GED with experience working with youth either through paid or unpaid positions preferred. ·       Must be computer literate. ·       Must be able to maintain a flexible work schedule. ·       Cleared Tuberculosis test results. ·       Cleared background check from appropriate entity. ·       Cleared drug test results (this one is for Texas programs only). ·       Must be at least 21 years of age at the time of hire. Preferred ·       Bilingual (Spanish/English) Physical Demands: Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors throughout the entire duration of their shift period, which lasts 8 hours or more on a typical shift.   Must be able to stand, bend, or stoop for the entire duration of the shift, as necessary. Must be prepared and physically able to respond with appropriate protocol in a variety of dynamic supervision situations with clients of 0-17 years in age. In a sudden or emergency event, staff must be at all times physically able to run, jump, lunge, twist, push, pull, apply SWK-approved restraint techniques and otherwise manage or coerce the full weight of an adolescent. While it is uncommon, all staff must be physically and mentally able to manage youth who become uncooperative, sick, violent, or display any other form of harmful or threatening behavior. Must be prepared to administer emergency First Aid, CPR or CPI techniques to clients, regardless of the time of day or hour of the staff’s shift, the size of the client, or the staff’s level of personal fatigue. Staff must be able to maintain clarity of thought throughout the entirety of a shift and be able to respond quickly to duress or circumstances requiring immediate action. Work Environment: This is a twenty four hour residential facility at which minors receive multiple services. There are three shifts per twenty four hour period. Hours and duties of work shifts are subject to change. The noise levels varies from mild to moderate.   Employees and clients may be exposed to prevalent weather conditions. Position is required to eat client meals during shift with the clients.

Environmental Justice Project Coordinator - Citizens for a Healthy Bay (CHB) Half-time position, with possibility to become full-time The purpose of CHB's Environmental Justice program is to engage and empower communities disproportionately affected by pollution in the cleanup, protection and restoration of Commencement Bay, its surrounding waters and natural habitat. Reporting to the Executive Director, the Environmental Justice Project Coordinator will develop and implement projects and campaigns focused on building relationships with and mobilizing vulnerable communities. The Coordinator will perform targeted community outreach, recruit volunteers and advocates, and build partnerships with diverse community organizations. The Coordinator will also organize public events, deliver presentations, perform research and other analysis, and contribute to CHB's communications and fundraising efforts. Diversity, equity and inclusion are core values for Citizens for a Healthy Bay. We welcome and value a diversity of people, experiences and perspectives. We embrace and actively encourage participation of people with differences in age, race, gender identity and expression, socioeconomic status, ethnicity, language, national origin, family or marital status, veteran status, physical and mental ability, sexual orientation, religion and/or political affiliation. The percentage of time for tasks for the Coordinator will be approximately: 70% Environmental justice program development and projects 20% Fundraising and grant management and reporting 10% Administrative and other tasks as assigned Duties and Responsibilities:  The Coordinator will develop and manage the environmental justice program in alignment with CHB's strategic plan and organizational needs, which requires the Coordinator: Conduct community outreach, presentations, events and workshops Establish and maintain individual and organizational relationships Educate and train community volunteers in ethical and effective activist representation, values and strategies Prepare program performance, financial reports, and grant reports associated with areas of responsibility and assist in producing newsletter articles, press releases and other written materials Recruit and supervise the work of interns as necessary Work to increase the racial, cultural and socioeconomic diversity within CHB’s internal composition and external networks Conduct internal equity audit and create action plan for CHB every two years Undertake special projects as requested by the Executive Director Strengths and Qualifications Strong written and verbal communication skills and comfort with public speaking; ability to communicate effectively with diverse audiences Proven record of inclusive engagement; demonstrated competency working with diverse cultures; ability to build trust and create authentic relationships with a diverse range of people; ability to deal respectfully and constructively with people of divergent opinions Ability to manage multiple projects and meet deadlines; strong organizational skills and attention to detail Experience developing, executing, and measuring and reporting success of community outreach plans Experience fundraising, including grant writing and management Ability to learn quickly, take initiative and exercise sound judgement in making decisions and completing projects Experience with community advocacy and organizing, and event planning Ability to work independently and function well with diverse team Familiarity with racial equity issues in Tacoma and Pierce County Fluency in multiple languages preferred Compensation: The Environmental Justice Project Coordinator is a half-time FLSA non-exempt position with a salary range of $15-$25/hour commensurate with experience. As a half-time employee, the Environmental Justice Project Coordinator is eligible for benefits described in the CHB Employee Handbook. This position may become a full-time position, contingent on funding. To Apply:  If you are sincerely interested in the position, please email a cover letter stating your suitability for this position and resume demonstrating your qualifications to CHB Policy and Technical Project Manager, Karen Gogins, at kgogins [at] healthybay.org or mail physical copies to the CHB office at 535 Dock Street, Suite 213, Tacoma, WA 98402 . Please include the position title in the email subject. Review of applicants will begin once funding is confirmed. As the position is open until filled, it is highly recommended to apply by November 1st . Please note: questions about the position via email or phone are unlikely to receive a timely response, if any.

Company Information: Youth Advocate Programs, Inc. (YAP) is one of the largest non-profit Youth and Family Support agencies working with high-risk youth and their families in the United States. Currently, YAP employs more than 2,000 dedicated workers and serves approximately 10,000 families per year.  Our mission is to engage human service systems so that they rely less on institutional care and invest more in supporting families and neighborhoods. We currently work with child welfare, juvenile justice, behavioral health, disability, primary health care, and education systems to develop and offer community-based alternatives for the highest risk children, young people, young adults and families, and adults. Summary of Position:    The duties of this position include, but are not limited to, the following: The Program Director is responsible for the overall administration of a local program serving the kids and families as well as the referring authority. This includes the provision of client services, personnel management and budget management. Specific Tasks Include: Responsible for all services provided to clients and their families who are referred to the program. Ensure that all clients receive the appropriate number of hours, contacts, services, specified monies and activities as required by contract with the referring authority or the third party payor. Ensure that all services have been authorized or reauthorized by the referring authority or third party payor. Oversee the intake process including interviewing referrals and appropriate family members. In conjunction with the client and family ensure that a service or treatment plan that meets the individual needs of the client and family is developed and implemented. Such plans must be strength-based using the wraparound plan model. Monitor service delivery provided by staff and ensure that staff implements the goals in the service or treatment plans, as well as make any revisions to the plan that result from changing needs or case reviews. Identify, recruit, hire, train, monitor and supervise all direct service professional and administrative staff in the local program, following the YAP, Inc. personnel policies and procedures, including the matching zip code policy for recruiting direct service staff. Ensure that staff qualifications meet those imposed by the referring authority or third party payor. Provide direct service professional personnel with staff development and training sessions as required by YAP, Inc. policies. Promote staff development including the provision of cross-training among staff. Conduct staff meetings and training sessions for program personnel. Attend staff meeting and trainings as assigned by the Southwest Vice President. Assist staff in creative problem solving, including securing needed professional resources for clients and their families. Ensure that activities for clients and their families involve education, employment, social and other areas of need. Develop plans for discharge which include community linkages that will support the client and family after termination of service. Ensure that all required time lines and due dates are met. This includes submission of all administrative, fiscal and billing documents and data base information to The Support Center for processing and all reports and documents that are required to be submitted by referring authorities and third party payors. Manage the local program within budget parameters. Identify new opportunities and new projects to assists in the growth and development of YAP, Inc. programs and services. Qualifications/Requirements:  Bachelor’s  Degree is required; Master’s Degree generally preferred; commensurate experience in community-based agency program is acceptable. At a minimum, at least one year previous experience in managing personnel and budgets. Bilingual speaking applicant a plus! Position requires reliable transportation, valid driver’s license, and car insurance limits of $100,000/$300,000 bodily injury liability. This position requires background checks to be completed. Benefits Available : Medical/Prescription, Dental, Vision, Short Term Disability, AFLAC, Paid time off, Holiday Pay, and 403(b) Retirement Savings Plan.   Contact information: Interested applicants email resume with cover letter, three (3) professional references and two (2) personal references to Attn: Terri Camara at tcamara@yapinc.org

Job Summary: To perform the full range of room cleaning duties to ensure compliance with established organization standards. To report maintenance deficiencies and comply with housekeeping procedures, safety guidelines, and security procedures.   All team members are expected to be knowledgeable and compliant with Palmetto Health's values of compassion, dignity, excellence, integrity, and teamwork.   Responsibilities:  Cleans and sanitizes equipment according to hospital standards.  Ensures that patient rooms are adequately cleaned prior to, during, and following patient admission according to hospital standards.  Empties trash receptacles as required.  Cleans restrooms according to hospital standards as required.  Performs other duties as assigned.   Requirements:  Education: High School diploma or equivalent preferred.   Special Training: Ability to read, write, and understand simple instructions.   EEO/AA Minorities/Females/Disabled/Veterans

About Wellframe: Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine, artificial intelligence and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize healthcare resources around the needs of patients.   We work with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs. In partnership with our clients, we develop and use mobile technology for nurse care management programs.   Department Overview: The clinical team at Wellframe works closely with all other Wellframe departments to create clinical tools, programs, and processes that help patients gain access to the knowledge and clinical expertise they need to manage their health needs at any given moment. Our team is made up of clinicians, communications, patient advocacy, and public health experts who enjoy working with colleagues from diverse backgrounds to solve tough health problems.   Position Overview:  We are currently seeking applicants with a background in patient advocacy, case management, health coaching, health promotion, and/or social work who are interested in joining our team of health advocates. The health advocate will leverage his or her patient communication and health coaching skills to support patients with chronic disease through the use of the Wellframe mobile platform. The role of the Health Advocate is essential to our efforts both to increase engagement with the Wellframe app and to improve health outcomes among our users.   The Health Advocate will work as a part of a multidisciplinary team. Utilizing established evidence-based protocols, the advocate will provide non-clinical health coaching services and support to patients who are enrolled in Wellframe. Expertise in health promotion and/or health coaching is required to facilitate relationship-building with the patient, and to offer an appropriate level of non-clinical support. This role does not involve assuming responsibility for medical care of the patient, or addressing any clinical needs. Clinical support and supervision will be provided by the Wellframe team of clinicians.   Requirements:  -Fluency in both Spanish and English is required -Bachelor’s degree in social work, health education, health promotion, or related field -Strong written and oral communication skills -Experience providing health education counseling and coaching for a variety of chronic and acute health conditions -Familiarity with typical patient post-op recovery experience and monitoring over ensuing weeks is a plus -Prior experience with health technology products is a plus Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Wellframe Overview: Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery. Departmental Overview:  The Client Services team leads the transformation of clinical services with our clients through our mobile-enabled technology, analytics, and innovative approaches to workflow redesign - either directly with payers and providers or through medical device, behavioral health, and other health care partners. This team is responsible for successfully implementing the Wellframe solution with new clients, managing ongoing client relationships, and identifying opportunities for account growth and expansion. We continuously work to improve the experience of client staff and patient end-users of the Wellframe solution and to exceed overall account metrics of success. As a team, we have a lot of fun in what we do, are data-driven in our approach, have a passion for health and health care, and never stop working to make our clients successful in their path to innovating services for their patients. Job Overview: The Client Operations Associate is the first line of response for inbound communications via our helpdesk, providing assistance and support to our clients’ clinical staff using the Wellframe dashboard and patient end-users using the Wellframe mobile app. In addition to responsive support communications and becoming an expert in our products and client implementations, the Client Operations Associate will be critical in building and maintaining the Wellframe resources and tools that our clients’ clinical staff need to succeed, such as our online help resource center and training materials. Standout employees in this role will have the opportunity to take on increased responsibilities and grow professionally within Wellframe. Responsibilities: - Provide the first line of response communications for inbound user requests for help via email and telephone in both English and Spanish for our US-based and international users - Resolve requests including but not limited to answering product questions, guiding users through registration, directing users to additional resources, providing basic troubleshooting, and escalating issues when appropriate - Become an expert in our technology platform and services and be comfortable walking others through it - Create new content (in English and Spanish) for our online help resource centers as new features are developed and based on trending support topics - Assist with Spanish translations and development of user training and support materials - Represent the voice of Wellframe’s end users to proactively provide feedback to internal teams to help improve users’ experience Requirements: - Bachelor’s degree and at least one year of experience in a professional setting - Excellent communication skills in both English and Spanish (written and verbal) required; experience providing technical support or training in both languages is preferred - Passionate about providing an outstanding customer support experience, displaying active listening, and taking a data-driven approach to identify areas for training improvement and opportunities for product enhancement - Eager to learn new technologies and comfortable using and learning multiple software tools; experience with Zendesk a plus! - Strong time management skills and multitasking ability with excellent attention to detail - "No task is too small" attitude, with a passion for service excellence and an eagerness to learn - No healthcare background is necessary Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.