Choate, Hall & Stewart

Job Summary: The Senior Cloud and Systems Engineer will join the team responsible for the Firm’s IT systems, services and operations.  This position is responsible for the analysis, recommendation and deployment of support and maintenance plans for these systems, to maximize Firm-wide productivity and minimize disruptions with a focus on cloud based services.  The Senior Cloud and Systems Engineer will play a pivotal role on the Firm’s Tier 3 Operations team, and will help maintain a culture of superior client service and continuous improvement.  Job Functions: Supports the design, development and operation of the IT systems infrastructure. Supports the Microsoft M365 stack including Exchange Online, One Drive, SharePoint, and Teams. Supports the Firm’s Microsoft Azure environment. Works closely with the Senior IT Operations Manager and Systems Architect to: Oversee IT service delivery with respect to infrastructure and endpoint systems including service design, service operation, and continuous service improvement. Develop, implement and maintain operational technology strategies, policies and standards. Develop and implement backup and disaster recovery plans and procedures, including regular reviews and real world tests. Collects core system metrics to develop and implement improvement plans based on analysis of data.  Partners with IT Operations Manager and other stakeholders to improve operational procedures, IT processes, and the security and performance of existing systems. Communicates and collaborates with other departments to report and resolve software, hardware and operational issues. Researches and evaluates new technologies.  Identifies and recommends solutions to make operations more efficient. Provides 24x7 on-call support and problem triage for IT services.   Qualifications: 7+ years of related IT experience with a particular focus in supporting business critical IT infrastructure, in a professional services environment. Bachelor’s degree in Computer Science or related field is preferred. Azure, Microsoft, VMWare and Citrix certifications are preferred. The ideal candidate will have proven experience working with technologies currently in use at the Firm, including:  Active Directory, Citrix, PowerShell, Office 365, Exchange Online, iManage, SQL, VMWare, Veeam, Nutanix, converged and hyper-converged technologies, Azure and Windows OS. ·         Experience with Infrastructure as a Service (Iaas) and Platform as a Service (PaaS). Experience with enterprise backup systems preferred. Demonstrated capability in solving new and complex problems. Strong knowledge of and experience in network management platforms and monitoring systems. Must be able to work in fast paced environment, independently, as well as in team setting. Self-starter with the ability to work independently, while having good judgment as to when consultation is required. Ability to set priorities and complete diverse assignments on a timely basis. Superior oral and written communication skills.   Physical Requirements: ·         Must have minimal physical mobility. Position may occasionally require standing, walking, reaching, and lifting up to 15 pounds. ·         Must have the ability to operate equipment such as a computer and copy machine. ·         Must have the ability to communicate clearly and to read and follow detailed instructions. ·         Must have the ability to prepare assorted documents and other related materials. ·         Must have the ability to work in stressful conditions under time deadlines.  

Job Summary: Under the direction of the IT Support Manager, the Lead IT Support Analyst is responsible for coordinating Tier 1 support.  The Lead IT Support Analyst will collaborate with the IT Support Manager to ensure the Tier 1 team delivery of the exceptional client experience by fulfilling the job duties as outlined below .  Job Functions: Provide first level phone and remote support to internal and external customers who are experiencing operational, hardware and/or network connectivity problems with their computers and associated software. Must exhibit critical thinking prowess and possess excellent troubleshooting skills. Assist with information gathering and communicates with customers as requested to help resolve escalated issues. Facilitate relationship with off-site help desk including escalations, announcements and follow-up on tickets. ·         Responsible for ensuring proper trouble ticketing lifecycle including escalations, follow-up and resolution. ·         Work closely with the Tier 1 team to escalate unusual or recurring problems when necessary. ·         Maintain working knowledge of all Firm applications. ·         Document, log and track all information relating to customer problems in the help desk information database including submitting knowledge base articles for approval. ·         Seek out opportunities to maximize help desk efficiencies, and improve client service. ·         Deskside support including hardware set-up and breakdown, equipment delivery and conference room support. Perform trend analysis within ticketing system.  May be asked to participate in floor support and training initiatives as requested.   Qualifications: ·         Bachelor’s degree is preferred. ·         Minimum of 5 years of experience working, in a help desk role.  Law firm experience is preferred.  ·         Proficient Windows 10, Microsoft Office 2016 (or higher), and applications knowledge including document management systems (iManage; Worldox; NetDocs). ·         Understanding of mobile device management platforms. ·         Superior telephone etiquette and command of the English language with a demonstrated ability to maintain a customer service focus and a positive attitude at all times. ·         Ability to work effectively with all levels within an organization. Proven ability to work on multiple projects and priorities in a deadline driven environment. Must have physical ability to lift and move computer and related equipment. Home office network experience a plus. Physical Requirements: ·         Must have the ability to work in stressful conditions under time deadlines. ·         Must have the ability to communicate clearly and to read and follow detailed instructions. ·         Must have minimal physical mobility.  Position may occasionally require standing, walking, reaching, and lifting up to 15 pounds.

Job Summary: Under general supervision, the IP Client Service Team Assistant provides administrative support to the Intellectual Property practice group and respective case team, with respect to domestic and foreign patents. Job Functions: Provide general administrative support for client service team and practitioners: o    Triage docketing action emails and assist with daily workflow. o    Manage electronic file workspaces, while ensuring accuracy and integrity of data (i.e. profiling and workspace cleanup). o    Assist with non‐prosecution projects (e.g., prepare binders, download patent publications and file histories). o    Satisfy client specific requests in support of the management of client patent portfolios. Prepare new checklists for all prosecution filings and US responses, based on new matter opening email notification and US “response” (e.g. OA, RR, NTMP, etc.) docket action emails. Arrange meetings for client service team members, as needed. Work with Client Service Team Manager to prepare and maintain practitioner/client docket reports. Essential Competencies: Works proactively with others to support efforts within the department to improve efficiency and add value. Organizes and prioritizes assignments and contributes to the department’s ability to meet or exceed goals and standards. Maintains current knowledge and understanding of patent terminology and filing procedures including both US and foreign matters and knowledge and understanding of current USPTO rules and procedures (37 CFR). Qualifications: Minimum of 1 year of related Patent or administrative support experience. Demonstrated interest in the Patent & Intellectual Property field. ·         Exceptional attention to detail and ability to produce work quickly, by prioritizing assignments to meet deadlines. Demonstrated ability to learn new technology, processes and procedures effectively and with confidence. Must be able to work in fast paced environment, independently, as well as in team setting. Exceptional communication (both written and verbal) skills. Proficiency in all Microsoft Office products is essential. Bachelor Degree, or equivalent experience. Physical Requirements: Must have minimal physical mobility. Position may occasionally require standing, walking, reaching, and lifting up to 15 pounds. Must have the ability to operate equipment such as a computer and copy machine. Must have the ability to communicate clearly and to read and follow detailed instructions. Must have the ability to prepare assorted documents and other related materials. Must have the ability to work in stressful conditions under time deadlines.  

Job Summary: Reporting to the Business Development Senior Manager, the Business Development Assistant will support the Firm’s marketing and business development efforts under moderate supervision.  The successful candidate must be a flexible, team player with great customer service skills and excellent communication capabilities, both written and oral.  This is an ideal position for a career-oriented, self-starter with a willingness to take on more responsibilities with time and a commitment to “getting the job done.”  The candidate must be able to manage multiple deadline driven assignments simultaneously.  Duties for this position include, but are not limited to: Job Functions: Business Development ·         Provides support on marketing and business development projects and initiatives. ·         Assist with preparation of pitches, proposals, presentations and other client-facing materials, utilizing existing content and, when needed, creating new content. ·         Assist with the coordination of practice group events, sponsorships, speaking engagements, etc. ·         Assist with ticket management for firm sports games and suites. Assist with rankings and surveys and manage directory subscriptions, listings and submissions schedule.   Technology/Database Management Support the maintenance of all aspects of the firm’s CRM system, ContactEase, and its integration with other databases and information tools utilized by the firm. Maintain contact information and target lists in the Firm’s CRM system to ensure focus on the Firm’s BD goals.   Communications/Brand Visibility ·         Create, proofread and copyedit client-facing and internal marketing communications. ·          Assist in sourcing, writing, editing and placement of daily intranet “Difference Makers” entry.    Administrative ·         Schedule client team, practice group and marketing team meetings as needed. ·         Manage group’s tracking spreadsheet. ·         Provide other administrative support to business development team as needed. ·         Additional responsibilities as requested.  Qualifications: ·         Undergraduate degree or equivalent required; marketing/business/communications or other related degree a plus. ·         1-3 years of law firm experience preferred. Business Development experience is a plus. ·         Detail-oriented, organized and able to adapt to multiple shifting priorities in a deadline-driven, demanding work environment. ·         Excellent interpersonal and communication skills with the ability to work effectively with professionals at all levels. ·         Reliable team player with a positive attitude and strong commitment to producing work of the highest quality. ·         Must be able to complete moderately complex assignments with little or no supervision and apply common sense understanding and innovative thinking to carry out instructions. ·         Proficiency with Outlook, MS Word, Excel, and PowerPoint; knowledge of MS Access, website content management systems and CRM a plus. ·         Willing to work additional hours as needed.   Physical Requirements: ·         Must have minimal physical mobility. Position may occasionally require standing, walking, reaching, and lifting up to 15 pounds. ·         Must have the ability to operate equipment such as a computer and copy machine. ·         Must have the ability to communicate clearly and to read and follow detailed instructions. ·         Must have the ability to prepare assorted documents and other related materials. ·         Must have the ability to work in stressful conditions under time deadlines.