75 Information Systems jobs

We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team. Position Summary: The Computer Support and Events Specialist reports directly to the Associate Director of Information Technology and is responsible for providing first tier support to HRC’s end users and managing the inventory and deployment of HRC’s computer resources to end users. This position will be the lead for supporting Gala Events Dinners. The Computer Support and Events Specialist must be willing to travel 50% of the time and be willing to work on weekends.   Position Responsibilities: Travel to and provide support for registration/checkout for Events dinners - Events are primarily on Saturdays - Duration: 12-14hrs with travel on Friday and Sunday. Manage shipment of equipment to and from Events dinners. Stay abreast of changes in technological needs for Events dinners and keep IT staff up-to-date. Manage the Help Desk as the first level of support for HRC staff, consultants, interns and temporary employees with a focus on Apple/Mac products and telephone system administration. Provide support for hardware, peripherals, and network access, office productivity applications such as Microsoft Windows, Office, GSuite, and other software as assigned. Provide support for smartphone users, such as an Apple iPhone, to include initial setup of devices for new/existing users. Monitor voice mail, e-mail, messages, and related information for support inquiries. Coordinate and maintain a log of request activities of the Help Desk. Administer computer accounts and passwords. Manage hardware inventory and deployment of end user hardware. Other duties as assigned. Position Qualifications: Associate or Bachelor’s degree in computer science or equivalent work experience. CompTIA A+ certification preferred. Two or more years of experience supporting a help desk and inventory management for medium to large size organization (150-250 employees). Capable of lifting and carrying 50 lbs. for computer deployment and installation. Capable of crawling under desks and climbing up ladders Ability and willingness to travel 50% of the time and work on weekends required. Physical stamina and mobility to support 12-14 hour Events dinners required. Proficiency in Windows 2012 R2 Active Directory . Proficiency with Apple/Mac products and/or telephone system administration preferred. Strong customer service skills and excellent written and verbal communication skills. Strong attention to detail, high level of logical thinking and problem solving skills, and ability to manage multiple assignments simultaneously while meeting tight deadlines. Ability to function both independently and as a team member required. Personal interest in and commitment to LGBTQ rights. All positions at the Human Rights Campaign may require travel on a regular basis or periodically.  Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply. No phone calls, please. Due to the volume of applications we receive, we are unable to respond to queries about application status. 

Data Operations Support Associate [DATA-08], Data & Analytics Department, NY Office:  National Offices, New York, NY Location:  New York   JUNE 25, 2018   Data Operations Support Associate [DATA-08] American Civil Liberties Union Data & Analytics Department, NY   For nearly 100 years, the ACLU has been our nation’s guardian of liberty, working in courts, legislatures, and communities to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States.  Whether it’s ending mass incarceration, achieving full equality for the LGBT community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach. With more than a million members, activists, and supporters, the ACLU is a nationwide organization that fights tirelessly in all 50 states, Puerto Rico, and Washington, D.C., for the principle that every individual’s rights must be protected equally under the law, regardless of race, religion, gender, sexual orientation, gender identity or expression, age, disability, national origin, record of arrest or conviction. The  Data & Analytics Department  of the ACLU’s National Office in New York City is seeking a full-time  Data Operations Support Associate .     OVERVIEW Reporting to the Business Support Manager, the Support Associate is a member of the Data Operations & Strategy team, functions in a first tier support role, and is responsible for delivering business support to ACLU National and Affiliate users of the organization’s enterprise CRM and related applications.  The Support Associate provides problem identification and resolution using documented procedures, available tools, and escalation to business support and second tier technical support resources as appropriate. The Support Associate is also responsible for supporting testing and documentation needs for ongoing support and system development for the ACLU’s suite of constituent management systems and data infrastructure.   ROLES AND RESPONSIBILITIES Process all incoming requests for technical and business support for CRM applications and related tools upon receipt Monitor ticket queues and respond within organizational SLA time frames Log, track, update, route or escalate, and resolve all cases using support tracking software Receive and resolve requests for business support directly from members of the user community via telephone call, voicemail, chat, and support tickets Assist in the definition, documentation, and maintenance of internal support procedures Partner with technical staff to identify, solution, design, develop, and test software applications and features Conduct quality assurance testing of software releases and document results to facilitate software release process. Assist with grooming and preparing data files for upload as required Perform regular data hygiene to enforce business rules in the database Monitor support queue on critical weekends, as required Initiate escalation to technical and second tier business support resources according to established procedures Collaborate with training staff to identify high priority training opportunities for system users Manage a network of key users to promote peer support and learning across the user community Participate on special projects and CRM initiatives as required Other duties as assigned This support associate will eventually need to monitor the helpdesk during the West Coast Hours (12pm-8pm)   EXPERIENCE AND QUALIFICATIONS Minimum 2-3 years of experience supporting database systems, preferably fundraising systems and/or advocacy systems in a nonprofit environment Excellent customer service skills required Experience working in nonprofit development and advocacy departments preferred Demonstrated understanding of basic concepts of relational databases and reporting tools Problem solving skills and inherent decision-making ability as well as the ability to take initiative, be assertive and multi-task Ability to work in a fast-paced work environment with changing priorities Excellent verbal and written communication skills, including the ability to compose, edit, and proof correspondence and documents Dependable; assumes ownership of tasks assigned.  Results driven.  Works well under pressure Ability to communicate effectively with all levels of staff and end users Proficiency with Microsoft Office required. Experience with Salesforce.com, RoundCorner/NGO Connect, Jackson River Springboard, business intelligence tools, and related platforms strongly preferred Ability to work as part of a team, fostering a team focused environment that encourages collaboration and peer support Commitment to the mission and goals of the ACLU Bachelor’s Degree preferred   COMPENSATION The ACLU offers a generous and comprehensive compensation and benefits package, commensurate with experience and within the parameters of the ACLU compensation scale.   HOW TO APPLY Please send a cover letter and resume to   hrjobsdata@aclu.org .  Reference   [DATA-08]   in subject line. Please indicate in your cover letter where you learned of this career opportunity Applications will be accepted until the position is filled   Please note that this is not the general ACLU email address. This email address is specific to the department. In order to ensure your application is received please make certain it is sent to the correct e-mail address. You can expect to receive an automatic response that acknowledges the submission of application materials.   This job description provides a general but not comprehensive list of the essential responsibilities and qualifications required. It does not represent a contract of employment. The ACLU reserves the right to change the job description and/or posting at any time without advance notice. The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program. The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction.  The ACLU undertakes affirmative action strategies in its recruitment and employment efforts to assure that persons with disabilities have full opportunities for employment in all positions. We encourage applicants with disabilities who may need accommodations in the application process to contact:  hrjobsincl@aclu.org .  Correspondence sent to this email address that is not related to requests for accommodations will not be reviewed. Applicants should follow the instructions above regarding how to apply. The ACLU comprises two separate corporate entities, the American Civil Liberties Union and the ACLU Foundation. Both the American Civil Liberties Union and the ACLU Foundation are national organizations with the same overall mission, and share office space and employees. The ACLU has two separate corporate entities in order to do a broad range of work to protect civil liberties. This job posting refers collectively to the two organizations under the name “ACLU.”

The Executive Ethics Commission (EEC) of the State of Illinois seeks applicants for the position of User Support Specialist with the Chief Procurement Office (CPO) for General Services. The EEC is a nine-member commission. Five commissioners are appointed by the Governor, and one commissioner each is appointed from the Attorney General, Secretary of State, Comptroller, and Treasurer.  The Commission promotes ethics in public service and ensures that the State's business is conducted with efficiency, transparency, fairness, and integrity by facilitating compliance, implementation, and enforcement of the State Officials and Employees Ethics Act. The Commission is also responsible for appointing the Chief Procurement Officers (CPO). The talented and dedicated staff of the Chief Procurement Office for General Services ensures that the more than $7 billion in procurements under its jurisdiction are fair, transparent, accountable, and in the best interest of the State.   The User Support Specialist   reports to the Procurement Systems Manager and works with the public on a daily basis.  This role is responsible for providing support to vendors, employees, and other users regarding registration for and use of procurement systems including BidBuy and Illinois Procurement Gateway (IPG).  This position will have the opportunity to be part of an expert team that is leading the implementation of modern, effective and skillful procurement systems for the State of Illinois.  The user support specialist will work with procurement staff, representatives from other state agencies, agency subdivisions, and vendors to answer questions, resolve issues, and provide information about the BidBuy and Illinois Procurement Gateway systems, Joint Purchasing Program, and Small Business Set-Aside Program. Responsibilities of the User Support Specialist include: Provides daily customer support for procurement systems and programs by answering telephones, directing calls, taking messages, responding to inquiries, and resolving problems primarily related to registration and administrative features of BidBuy, the Illinois Procurement Gateway (IPG), and the Illinois Procurement Bulletin. Exercises judgment in performing review of vendor applications for BidBuy, IPG, and Small Business Set Aside Program (SBSP). Review of applications includes validating information submitted by vendors by accessing and selecting multiple informational sources, contacting vendors, or using other sources to obtain missing information or to correct information. Completes review by ensuring submitted information meets established requirements, and accepts, returns, or denies applications providing comments and flagging sections as needed. Applies established procedures and standards to maintain and update vendor registration for BidBuy, IPG, and SBSP. Provides effective customer service by applying general knowledge of procurement systems and programs. Confers with vendors, procurement staff, agency representatives, and other users (collectively “customers”) by phone, email, or in person to provide information about services, policies, and procedures for registration and use of BidBuy, IPG, and the Illinois Procurement Bulletin. Communicates with customers in a professional and courteous manner to provide timely notice of issues and to explain or clarify processes, procedures, or rules. Uses a customer-oriented approach and adapts and responds appropriately to different personality types. Identifies need for technical assistance to help in problem resolution. Refers unresolved issues to the appropriate contact per BidBuy, Illinois Procurement Gateway, Joint Purchasing Program and Small Business Set Aside Program procedures.  Reviews and maintains a pending system to ensure that follow up is completed and that appropriate changes are made to resolve users' problems. Provides quality assurance through random checks of vendor applications.   Minimum Requirements: To become a part of this energetic and exceptional organization the User Support Specialist must possess the following qualifications and skills:   Essential Requires knowledge, skill, and development equivalent to two years of college and one year of office experience, or completion of high school and three years of office experience, or three years of independent business experience. Requires knowledge of administrative and office procedures such as word processing, managing files and records, and use of office technology including printer, scanner, fax, and copier. Requires working knowledge of the use of computer and desktop software, including Microsoft Windows and Microsoft Office Suite. Ability to operate multi-line phone system. Skilled at providing knowledgeable and effective customer service. Must possess clear verbal and written communication skills to present ideas that are easy to understand. Must be able to appropriately tailor delivery of information to intended audience. Skilled at providing full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Requires ability to talk to others to convey information effectively. Requires ability to understand and apply written instructions and procedures. Requires ability to exercise judgment and discretion in application of policies and procedures. Must be able to identify complex problems and review related information to evaluate options and implement solutions. Preferences   At least two years of experience in a public sector position, preferably with State government. A working knowledge of the functions of state government and of the character of relationships between the executive branch with the other branches, and between the executive branch, legislature, and other state entities. Knowledge of the State of Illinois Procurement Code. Knowledge of the Illinois Small Business Set Aside program.   Address:   401 South Spring Street, William Stratton Building, Work hours:   This is a full-time position with a work week consisting of 37 ½ hours per work during normal business hours. Benefits:   This position is eligible to be a member of the State of Illinois Group Insurance program with generous health, dental, vision, and life insurance coverage options.  Additionally, this position will earn 12 paid sick days per calendar year, a minimum of 10 paid vacation days per calendar year, 3 paid personal days per calendar year, and 12 paid state holidays per calendar year, prorated based on start date. Agency Contact:   Executive Ethics Commission Human Resources Office 401 South Spring Street, William Stratton Building, Room 515 Springfield, Illinois 62706 How to Apply   Applicants should send the following to the address above by   4:30pm on Friday, July 6, 2018 :   This is a non-code position.  This position is not subject to collective bargaining and does not require a current grade from Central Management Services.   NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire.   Springfield, Illinois 62706 Office Information   The User Support Specialist works in a collaborative environment. Successful members of this team are energetic, positive, and actively look for ways to help others. This position will interact with the public via email, telephone, and in person. The work location is an office setting, requiring business casual or business dress attire.      A cover letter identifying the title of the position for which you are applying, explaining how your training, experience, and/or coursework qualify you for this position, and identifying how you learned of this position, and A detailed resume. Applicants may also submit required information via email to Christine.Lazarides@illinois.gov. The Executive Ethics Commission is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, State agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the State provide reasonable accommodations upon request by individuals participating in all steps of the employment process. Please contact the Human Resources Office with requests for reasonable accommodations.   The Equal Employment Opportunity / American with Disabilities Act Officer is responsible for ensuring compliance with these laws. Any issues or concerns should be addressed to the EEO/ADA Officer at 401 S. Spring St, Room 515, Springfield, Illinois, 62706, or by calling (217) 558-1393.

The Federal Home Loan Banks – Office of Finance (OF) is seeking an IT Infrastructure Architect to participate in the development of IT planning.  Reporting to the Director of IT Infrastructure and Operations, the Infrastructure Architect will use a broad range of current IT working knowledge to develop visions of enterprise grade IT systems.  The Infrastructure Architect will work on project teams as a technical expert and deliver quality products according to project schedule.    Major Responsibilities include: Develop solid architectural plans and deployment architectures for application development and infrastructure projects. Provide infrastructure architecture consulting expertise, direction, and assistance to technical staff at the OF. Develop and execute test plans to check infrastructure and system inter-dependencies, technical performance, and functionality, including post-production operational monitoring. Develop, document, and recommend plans for investing in IT infrastructure that will improve organization performance and/or provide cost reduction opportunities. Execute system engineering tasks as required by the Director of Infrastructure and Operations. Perform infrastructure research and development utilizing UNIX, Windows, and COTS technologies. Assist the Director of Infrastructure and Operations with future budget planning, cost analysis, and expenditure tracking for IT infrastructure projects and tools. Serve as an advisory/mentor to IT staff by working closely with IT Management to develop standards, procedures, and system architectures. Assist with implementation beyond the conceptual/planning stages and serve as a senior resource throughout the implementation life cycle. Consult with developers, operations, quality assurance, networking, security, project management, and database administration during the integration and provisioning phases of projects to assist in identifying resource requirements and system dependencies.   Qualified candidates will have a Bachelor’s degree in Computer Science or related field with five or more years of IT experience, including as an UNIX System Administrator.  The OF is seeking individuals with a minimum of two years of leading IT infrastructure design and implementation of large-scale, critical systems infrastructures.  Ideal candidates will also have experience using Power Point, Visio, and UML/Architecture Modeling as well as experience with enterprise monitoring and alerting systems.   This position offers a competitive salary with excellent benefits and work environment and is based in Reston, VA.   FHLB-OF is not currently sponsoring work visas or transfers.  Green Card or citizenship required. Additional inquiries and questions can be emailed to Beth Cessna at bcessna@fhlb-of.com. Contact 202/232-1765 ---------------------------------------------------------------------------------------------------------------------------------   The Federal Home Loan Bank System The public policy mission of the Federal Home Loan Bank System (the “System”), which was created by Congress in 1932 and consists of the 11 regional Federal Home Loan Banks (the “FHLBanks”) and the OF, is to support residential mortgage lending and related community investment through its member financial institutions.  The System fulfills its role in housing finance by providing members with access to reliable, economical funding and technical assistance, and special affordable housing programs.  The FHLBanks have been a fundamental part of the nation’s financial system for over eight decades.   The Office of Finance   Located in Reston, VA, a suburb of Washington, D.C., the OF is operated on behalf of the FHLBanks.  Its primary function is to issue and service all debt securities for the regional FHLBanks, while obtaining the most cost-effective terms possible given current market conditions.  Related activities include the compilation and publication of the combined financial statements, analysis and joint development of new funding opportunities, and educational outreach to inform investors and other interested parties about FHLBank debt products.  The OF also provides the FHLBanks with credit and general capital market information/data and manages the relationship with the credit rating agencies.  In addition, the OF administers two tax-exempt government corporations, the Financing Corporation and the Resolution Funding Corporation.   As an agent of the FHLBanks, the OF is a unique organization.  While it is the size of a small business, it has access to the resources, and shoulders the responsibilities, of a large corporation.  The OF does not have the drivers of a traditional business, such as a P&L or equity value.  Rather, its staff and leaders derive their satisfaction from tackling the diverse challenges of serving the FHLBanks, individually and as a System, as well as managing dealer and investor relationships — all while remaining keenly focused on its day-to-day core mission.   The FHLBanks and the OF are government-sponsored enterprises regulated by the Federal Housing Finance Agency.   Equal Employment Opportunity The OF is an equal employment opportunity employer.  It is the OF’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, status as a parent, or genetic information, or any other characteristic protected by applicable law.

The IT Security Engineer will secure enterprise information by determining security requirements; plan, implement, and test security systems; prepare security standards, policies, and procedures; and mentor team members.  The incumbent holds a leading role in the IT Security Department and applies in depth knowledge to the ensure safety of the OF’s various applications, databases, etc.  The IT Security Engineer will identify potential threats to the IT infrastructure and recommend enhancements of data securities accordingly.  The Engineer will also work on project teams as a technical expert and deliver quality products according to project schedule.   Major Responsibilities include: Determine security requirements by evaluating business strategies and requirements; research information security standards; conduct system security and vulnerability analyses and risk assessments; study architecture/platform; and identify integration issues. Maintain security posture by monitoring and ensuring compliance to standards, policies, and procedures; conduct incident response analyses; and develop and conduct training programs. Enhance existing design and competence by planning delivery of solutions, answering technical and procedural questions for less experienced team members, and teaching improved processes. Use technical knowledge of current attacks to identify flaws and weaknesses in the composition and design of networks, remote access schemes, and systems and applications; verify the solutions that have been implemented and rapidly adjust designs based on new threat and attack information as acquired. Provide engineering support for all preventative and detective security technologies such as: malcode detection, network access controls, web/email content filtering, intrusion detection, and vulnerability management. Work closely with Windows Engineers, Linux Engineers, and Architects to lead IT Security initiatives. Generate and document operational processes, procedures, and incident response plans. Engineer solutions with a business continuity mindset. Act as technical lead on security focused audit findings.   Skills and Abilities: Proven crisis management skills Understanding of malware, emerging threats, attacks, and vulnerability management  Ability to initiate and complete assignments accurately and on time, with minimal supervision  Ability to work effectively with vendor technical support channels Strong written and oral communication skills  A strong emphasis on collaboration and coordination with the ability to effectively lead and influence others without direct managerial authority Ability to analyze and solve problems independently   Education and / or Experience: Minimum 5+ years of experience within the IT security field including designing, deploying, configuring, supporting, troubleshooting, debugging, and administering Network Security Products (Firewalls, Proxy, IDS/IPS, Load balancers, etc) 5+ years of experience practicing Change, Problem, and Incident management processes in an ITIL fashion and in an enterprise environment  Ability to analyze, use, and configure large enterprise networks Thorough understanding of network protocols such as TCP/IP and web protocols (HTTP/HTTPS) Thorough understanding and working knowledge of data security controls, protocols, and methods System administration experience with various web server technologies (IIS/Apache) and application server technologies (IIS/Apache Tomcat/ColdFusion) Recent responsibilities showing a progression to that of a “Tier 3” Support Engineer (or similar capacity) Working knowledge of firewall technologies, Checkpoint preferred  Strong understanding of Local & Wide Area Networks (LAN/WAN) and working knowledge of dynamic routing protocols (such as BGP, EIGRP, OSPF, etc.) Fundamental knowledge of *NIX (Sun Solaris, LINUX, Windows, etc.) Comprehensive understanding of the terminology, principles, and application of fault tolerance high availability and disaster recovery preparedness Industry certifications (Security+, CEH, CISSP) are preferred but not required   This position offers a competitive salary with excellent benefits and work environment and is based in Reston, VA.   FHLB-OF is not currently sponsoring work visas or transfers.  Green Card or citizenship required.   To apply, please submit your resume and cover letter to the following job link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dbe33395-bf37-4c97-a480-4dc278da8c0d&jobId=130392&lang=en_US&source=CC3&ccId=19000101_000001   Additional inquiries and questions can be emailed to Beth Cessna at  bcessna@fhlb-of.com .   Contact 202/232-1765 The Federal Home Loan Bank System The public policy mission of the Federal Home Loan Bank System (the “System”), which was created by Congress in 1932 and consists of the 11 regional Federal Home Loan Banks (the “FHLBanks”) and the OF, is to support residential mortgage lending and related community investment through its member financial institutions.  The System fulfills its role in housing finance by providing members with access to reliable, economical funding and technical assistance, and special affordable housing programs.  The FHLBanks have been a fundamental part of the nation’s financial system for over eight decades.   The Office of Finance   Located in Reston, VA, a suburb of Washington, D.C., the OF is operated on behalf of the FHLBanks.  Its primary function is to issue and service all debt securities for the regional FHLBanks, while obtaining the most cost-effective terms possible given current market conditions.  Related activities include the compilation and publication of the combined financial statements, analysis and joint development of new funding opportunities, and educational outreach to inform investors and other interested parties about FHLBank debt products.  The OF also provides the FHLBanks with credit and general capital market information/data and manages the relationship with the credit rating agencies.  In addition, the OF administers two tax-exempt government corporations, the Financing Corporation and the Resolution Funding Corporation.   As an agent of the FHLBanks, the OF is a unique organization.  While it is the size of a small business, it has access to the resources, and shoulders the responsibilities, of a large corporation.  The OF does not have the drivers of a traditional business, such as a P&L or equity value.  Rather, its staff and leaders derive their satisfaction from tackling the diverse challenges of serving the FHLBanks, individually and as a System, as well as managing dealer and investor relationships — all while remaining keenly focused on its day-to-day core mission.   The FHLBanks and the OF are government-sponsored enterprises regulated by the Federal Housing Finance Agency.   Equal Employment Opportunity The OF is an equal employment opportunity employer.  It is the OF’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, status as a parent, or genetic information, or any other characteristic protected by applicable law.